Product Talk

DECEMBER 13, 2023

A Brief Introduction to Thomas’s Work: What Is Intelligence Analytics and the Dark Web? Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. Bluestone Analytics in particular has two main products, DarkBlue and DarkPursuit.

Data Visualization 283

Data Visualization Analytic Tools Reporting Tools Technical Review 283

Intercom, Inc.

MARCH 18, 2021

Or rather, two – conversation topics and custom reports. Well, my panel today are no strangers to asking that same question in conversations they have with each other, as they have been instrumental in our recent release of custom reports and conversation topics. Opening new possibilities with custom reports. Thomas: Awesome.

Data Visualization 211

Data Visualization Reporting Tools User Testing Customer Feedback 211

Melissa Perri

JANUARY 4, 2020

2019: "Duh, of course I want my people talking to customers. They started to see the value. -- 2011: "Product reports to the VP of Engineering." 2019: "Product reports to the CPO." 2019: "Do we have data to prove that is the right way to go?" What are your predictions? It is too risky. We will get sued.

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

Alchemer Mobile

NOVEMBER 13, 2024

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Don’t worry, we’ve got you.

Customer Satisfaction 211

Customer Satisfaction Product Research Data Visualization Customer Feedback 211

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. Here’s an inside look at how we’ve implemented personalized, automated customer service at Intercom, and ideas about how to successfully implement automation as part of your own support offerings in the future. What is automated customer service? Why automate your customer service?

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

The Product Coalition

APRIL 25, 2022

No product tool or template can save you if you’re not killing it in these three areas. That’s why we’ve listed 12 tools that the best product managers use to do their jobs better? That’s why we’ve listed 12 tools that the best product managers use to do their jobs better?—?and and not the best product management tools.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159

Product Talk

MARCH 1, 2023

If you want help building your outcome mindset, check out our Defining Outcomes course. Interview snapshots are a way to visually synthesize what you are learning from each interview. We wanted to better understand who was adopting which visuals and how they were integrated into their day-to-day work. of respondents).

Product Research 220

Product Research Data Visualization Customer Feedback Weak Development Team 220

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. Not only that, but 49% say those interactions are highly complex, and 32% report that there have been more emotional customer support interactions. Challenge #2: Agents are wasting time jumping between tools.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Productside

DECEMBER 4, 2024

This week on Productside Stories, host Rina Alexin sits down with Abner Rosales , Senior Director of Product Management Analytics at Experian. Making Smart, Data-Driven Decisions Decision-making can make or break your product, especially when data is involved. Why Listen to This Episode?

Data Visualization 156

Data Visualization Analytic Tools Government Product Management 156

UX Studio

MARCH 1, 2024

In today’s AI-driven world, the excitement about artificial intelligence is widespread, with numerous tools available to shape our lives and the world. Our blog post guides you through the maze of AI research tools. But the question arises: How useful are the currently available tools, and what challenges do they generate?

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

Productside

DECEMBER 3, 2024

In this edition of our Women in Product Management Series , I had the pleasure of speaking with Michelle Felice-Steele , Vice President of Product Management at Experian Consumer Services. Michelle shares her inspiring career journey, insights on leadership, and advice for women in tech looking to break into product management.

Data Visualization 156

Data Visualization Customer Feedback User Testing Reporting Tools 156

Mixpanel

FEBRUARY 2, 2024

Of course, there are strategies for getting very helpful information from long-form user interviews , but some of the most consistent and reliable input for product developers comes from a data-first approach that’s powered by data-gathering tools. What exactly is a “data-first” approach to product development?

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. And I like to use opportunity solution trees to visualize our work to help us stay aligned on what we think we know. Everything we do in discovery is in service of that. Too many generative AI tools miss this point.

Generative AI 288

Generative AI Product Research Feedback Software Analytic Tools 288

Userpilot

AUGUST 20, 2024

We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement. If you’re looking for a robust product growth platform with advanced feedback and analytics features, book the demo! Userpilot solved both problems.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Research Software 95

Intercom, Inc.

AUGUST 13, 2020

We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. So over the years, we’ve been able to build internal tools to cater to our team needs. New conversation data attributes to drive customer insights.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? Do a data audit and examine the ethical assumptions related to your data policies. We cover all of these methods in-depth in our Identifying Hidden Assumptions course. We cover how to phrase your assumptions in our Identifying Hidden Assumptions course.

Product Research 281

Product Research User Testing Testing Analytic Tools 281

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 195

Research Software Feedback Software Analytic Tools Customer Communications 195

Intercom, Inc.

AUGUST 27, 2020

From the new services that legacy businesses are bringing to market to the metrics being used to fight churn, everything must be designed around the customer. years, the subscription economy has grown more than 350% , according to a report from the company – and its author Carl Gold, Zuora’s Chief Data Scientist, gets to see it all unfold.

Data Visualization 211

Data Visualization Reporting Tools Research Software Customer Feedback 211

Userpilot

JULY 29, 2024

We know it can be daunting to pick just one tool, that’s why we’ve created this listicle and compared 10 top tools and their features side by side, helping you make a faster decision. TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Product Talk

MARCH 16, 2022

Visualizing discovery work with an opportunity solution tree has been a game-changer for both me and the teams that I work with. It’s a simple visual that packs a lot of power. So in 2017, I released my first online course, Continuous Interviewing. In 2020, we expanded our course offerings. But that didn’t happen.

Research Software 259

Research Software Product Research User Testing Data Visualization 259

Roman Pichler

APRIL 13, 2021

Using KPIs and collecting the relevant data helps you balance intuition with empirical evidence. This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. This includes the analytics tools we have available today. A Goal-directed Approach to Choosing KPIs.

Feedback Software 261

Feedback Software Data Visualization Analytic Tools Research Software 261

Roman Pichler

NOVEMBER 1, 2022

Traditional product roadmaps are usually output-focussed plans that map a list of features, like registration, search, and reporting, onto a timeline. A handy tool to create a goal-oriented roadmap is my GO product roadmap , which you can download for free by clicking on the image below. 1 The Product Roadmap is a Feature-based Plan.

Roadmap 337

Roadmap Weak Development Team Customer Experience Reporting Tools 337

The Product Coalition

OCTOBER 5, 2023

In this article, we will explore AI in HRM, delving deeper into its multifaceted applications and revealing how it streamlines recruitment, optimizes talent management, enhances decision-making, and cultivates a more dynamic and data-driven HR ecosystem. By analyzing this information, AI can pinpoint employees at risk of leaving the company.

Data Visualization 121

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 121

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Below is a summary of how Finance app fared over the course of 2021. Consumers in each subcategory have vastly different motivations and usage patterns, which we see represented in the data. Data included: Ratings and reviews.

Finance 261

Finance User Testing Feedback Software Research Software 261

Product Talk

JULY 17, 2024

We can’t predict in January what we should build in March, let alone July or November. We can’t always predict what will work and what won’t. We can’t always predict what will work and what won’t. If you also want help choosing the right outcome to focus on right now, we dive deep on that in our Defining Outcomes course.

Product Research 293

Product Research Onboarding KPIs Data Visualization Customer Experience 293

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. However, only 26% are sure they have the knowledge and tools to do so.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

The Product Coalition

JULY 29, 2022

The emergence and evolution of data science have been one of the biggest impacts of technology on enterprises. In short, there’s a need to implement technologies that can simplify data gathering, assorting, and managing, now more than ever. The most basic tool that drives ML is an algorithm. billion U.S. labeled and unlabeled.

Artificial Inteligence 177

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 177

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. This ability to predict is about shooting for repeatable product success. What exactly is it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Intercom, Inc.

MARCH 2, 2021

Of course, that’s not what you or your customer wants. With conversation topics , you can now get a visual representation of exactly what your customers are talking about at a glance. See the full picture with visual aids. Understand the wider context. Customer: Why isn’t someone showing up when I use this filter?

Customer Experience 248

Customer Experience Customer Feedback Data Visualization Artificial Inteligence 248

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. This takes some basic research but tools like Statista can help you quickly gather high-level data. Nationality. When to use mobile surveys.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

MAY 6, 2020

Customer Satisfaction Score (CSAT) is by far the most popular customer service quality metric used across all industries and teams of all sizes. Especially now, with many companies dealing with high support volumes and distressed customers, looking at CSAT alone can quickly lead your team off course. Why CSAT is not enough.

Data Visualization 231

Data Visualization Customer Feedback Reporting Tools User Testing 231

Product Talk

FEBRUARY 10, 2021

Teresa: This is something that I see a lot where somebody reads about a framework or a tool or a technique and they fall in love with it. They may have a good data science lead or some other way that they balance out the trio that makes more sense for their product. Tweet This. And they say, “This is the only way to do this.

Product Research 314

Product Research Data Visualization Research Software Analytic Tools 314

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Intercom, Inc.

AUGUST 23, 2022

Support plays a critical role in customer retention, with 32% of consumers citing bad customer service as the main reason they discontinued business with a brand. Let customer data drive your efforts. Now who would want to leave a business that provides service like that? ??. How to drive retention from customer support.

Customer Experience 211

Customer Experience Data Visualization Customer Feedback Customer Communications 211

Product Talk

NOVEMBER 15, 2023

Tweet This Still, in our Product Talk courses and webinars, we often hear the complaint that teams don’t have time for discovery. Hope Gurion: Of course, happy to chat about this Teresa: Today, we are going to talk about, by far, the number one reason why people think they can’t do continuous discovery.

Product Research 266

Product Research Customer Experience Data Visualization User Testing 266

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Suddenly, the team got to know SOC 2 Reports all too well and realized just how burdensome and unscalable it could become, especially for high-growth startups. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211