Intercom, Inc.

APRIL 8, 2020

Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. Of course, the vast majority of businesses didn’t have plans to deal with a global pandemic and we certainly didn’t have any simple runbook to follow here. New situation, new processes?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Intercom, Inc.

AUGUST 7, 2019

A great onboarding experience is one that proves to new users that your product will help them do the job that they want. Of course, many products have unavoidable complexity. In cases like these, the user onboarding flow from signup to realizing value can be long and arduous and can cause your onboarding funnel to leak users.

Customer Experience 223

Customer Experience User Testing Customer Feedback User Friction 223

Lenny Rachitsky

FEBRUARY 25, 2025

For more: Lennybot | Podcast | Courses | Hiring | Swag Subscribe now Annual subscribers get a free year of Perplexity Pro, Notion, Superhuman, Linear, and Granola , along with access to the entire 5-year back catalog and a thriving members-only Slack community. product marketing, user research, content design, etc.).

Strategy 115

Strategy Technical Review Product Strategy Product Research 115

Intercom, Inc.

MAY 30, 2019

When we ship, we of course have done our diligence with research and design, but we’re also keenly aware that there’s so much we don’t know. Unlocking the power of feedback. What are you looking for in the responses from customers who are trying it out? Listening to your unmet customers.

User Testing 194

User Testing Feedback Software Customer Feedback Data Visualization 194

Sachin Rekhi

APRIL 5, 2020

One practice that both companies established was weekly executive-level metrics reviews. I've come to believe that establishing such a metrics review meeting is critical for developing an effective data-driven culture and I wanted to share some of the best practices around doing so. Why metrics reviews matter.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

UX Planet

FEBRUARY 5, 2025

How Rumi Cosmetiques Boosted User Experience and Conversion Rates in eCommerce: A Case Study for Marketers andManagers Discover how Rumi Cosmetiques achieved a 75% increase in cart adds and doubled conversion rates by enhancing user experience and conversion rate in eCommerce. Ready to uncover their secrets? Keepreading!

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Product Talk

MAY 15, 2024

It’s no longer about making decisions purely based on your intuitions or stakeholder requests, but finding ways to integrate touch points with customers into your work every week—if not every day. They were hoping to get a general sense of whether they had more consumer or business users. Tweet This This can sound overwhelming.

Product Research 312

Product Research Feedback Software Analytic Tools User Testing 312

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. They’re about cutting sprints and prioritizing user stories. The role of product management is extremely in flux.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. It helps us meet customers’ demands, needs, and expectations. The first step is of course Planning, so let’s get to work. Good product and customer satisfaction come through from a great analysis phase.

Feedback Software 147

Feedback Software Reporting Tools Software Developers Software Development 147

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. I’ve yet to come across a software leader who isn’t.

Product Research 127

Product Research Research Software Data Visualization Reporting Tools 127

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. Nowadays, you have to win over your customers month after month just to keep the lights on. What is customer engagement?

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

Weak Development Team 358

Weak Development Team Product Research User Testing Customer Experience 358

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing 248

User Testing Reporting Tools Customer Experience User Friction 248

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

JUNE 28, 2024

With various methods and best practices flying around, you might be wondering how to collect customer feedback for your SaaS in the best way possible. To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. Let’s dive right in!

Feedback Software 102

Feedback Software User Testing Customer Feedback Analytic Tools 102

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Product Talk

APRIL 11, 2018

” Writing code is a perfectly valid way to learn, if it’s the fastest way to learn. Writing code is a perfectly valid way to learn, if it’s the fastest way to learn. The key with discovery is speed of learning, not speed of writing code. If writing code helps us learn faster, by all means do it. Tweet This.

Product Research 216

Product Research Customer Experience Software Review Feedback Software 216

Product Talk

JULY 17, 2024

A desired outcome describes the expected impact we want our work to have on either customers or our business. An output is something that you build or produce, while an outcome is the impact of that output on either customers or the business. Customers using and finding value in these integrations are outcomes.

Product Research 306

Product Research Onboarding KPIs Data Visualization Customer Experience 306

Intercom, Inc.

JUNE 15, 2022

But focusing on the core product can often come at the expense of deeply considering what the onboarding process – the real-world process customers have to go through to start getting value from the product – will be like. This is especially true when you’re building for mid-market and enterprise customers.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Tweet This So I want to take some time to review why we do discovery. Tweet This So I want to take some time to review why we do discovery.

Generative AI 301

Generative AI Product Research Feedback Software Analytic Tools 301

Intercom, Inc.

JUNE 3, 2019

And what makes this even harder is that, because PMs own so few clear deliverables (such as code or designs), it can be tricky to pinpoint what exact impact a PM had on a team. The result is that performance reviews can be hard to do well, consistently, across multiple managers. Insights driven.

Product Manager 208

Product Manager Product Management Software Review Customer Feedback 208

Product Talk

OCTOBER 18, 2023

When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. But this is exactly what we do when we try to make our first idea match the customer need we are trying to address, within the technical constraints we encounter, while still managing to deliver the right business results.

Product Research 289

Product Research User Testing Testing Analytic Tools 289

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 263

Research Software Feedback Software User Testing Customer Experience 263

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. This gave me a great feedback loop to measure the efficacy of my content. Because I worked with three sets of ten teams over the course of the year, I could look at each set as its own cohort and track progress cohort over cohort.

Product Research 298

Product Research Books User Testing Research Software 298

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy. Managing churn rates.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Userpilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. But first, what’s in-app feedback?

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc. Strategy first, technology second.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Executive teams recognize the critical role product and road mapping can play in the overall customer experience.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

MARCH 31, 2023

TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey. They help the product manager track changes in user sentiment, help them gather feedback , and understand customer needs.

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

NextBigWhat

FEBRUARY 8, 2021

Written by Amazon veterans, Colin Bryar and Bill Carr (they have 27 years of combined Amazon work experience), the book is the slowest read I have ever done – largely because there are tons of practical insights and perspectives hidden all over the book. I am sharing a few nuggets from the book (some of my notes). On PR / FAQ Process.

Systems Review 136

Systems Review Software Review Books Customer Experience 136

The Product Coalition

AUGUST 12, 2021

Remember, when you know your coworker moonlights as a magician at the local nursing home, you give him a little grace when he gives you tough feedback on a code review three minutes before launch. Live DJ sets, custom gift boxes, virtual wine-tastings?—?it’s Incorporate skill-sharing, games, and ice-breakers.

Technical Review 148

Technical Review Leadership Software Review Construction 148

Roman Pichler

FEBRUARY 9, 2022

This includes laptops, tablets, phones, and software tools; but it may also include having access to a kitchen and a coffee machine. This includes sprint planning , Daily Scrum , sprint review , and sprint retrospective , as well as product strategy and product roadmap workshops. Meetings : Prepare and facilitate meetings.

Reporting Tools 355

Reporting Tools Weak Development Team Feedback Software Product Research 355