The Product Guy

NOVEMBER 21, 2018

Truly understanding your customers and finding ways to improve your product is an overwhelmingly daunting task. Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. It allows you to tap into the most influential customers.

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User Testing Customer Experience Customer Feedback Product Research 348

Productside

MARCH 3, 2025

Below, well walk you through their three-phase approach (observe, align, deliver), weave in key insights from the live Q&Awhere folks asked everything from What if my CEO micro-manages the roadmap? If your buyer is another product manager, treat them like an external customer. Rogers take : Win them over with real user insights.

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Product Research Feedback Software Product Management Product Manager 177

The Product Guy

MARCH 4, 2025

You’re gathering customer feedback, hitting your OKRs, and tracking every metric imaginable. Users churn, innovation stalls, and your team feels like theyre running on a never-ending treadmill. Customer feedback drives iteration. Customers needs change faster than you can build. And customers?

Customer Feedback 150

Customer Feedback Product Management Product Manager Feedback Software 150

Userpilot

OCTOBER 20, 2024

When the process feels complicated, it becomes easy for a new user to lose interest before they experience the true value of your product. Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. The user engagement rate is low. The user engagement rate is low.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Productside

MARCH 18, 2025

Scaling a product isnt just about selling moreits about refining product-market fit, unlocking the right growth levers, and making sure your go-to-market strategy actually aligns with what your customers need. Dont miss Rachels insights. Rachel shares how shes helped SaaS products scale from $1M to $10M in a year.

User Testing 177

User Testing Product Marketing Marketing Customer Experience 177

UX Planet

MARCH 15, 2025

In just six months, I transitioned from being a complete beginner to confidently speaking at conferences, sharing insights about AI and its impact on business and design. I focused on understanding AI products, the strategies that drive them, and how AI can enhance user experience and business outcomes. Learn more at Empathy &AI.

Data Visualization 107

Data Visualization Artificial Inteligence Customer Feedback Technical Review 107

Alchemer Mobile

SEPTEMBER 10, 2021

Through mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. Surveys are the only qualitative source of info we really have about our customers—they are invaluable. In 2020, we found there was a 50 percent increase in the number of surveys sent by our customers.

User Testing 236

User Testing Feedback Software Product Research Customer Feedback 236

Product Innovation Educators

JANUARY 6, 2025

The company operated a software platform for their call center, managing customer communications while ensuring compliance with state regulations. As VP of Operations, Kim worked with third-party engineering consultants to improve the platform’s ROI and customer outcomes.

Reporting Tools 266

Reporting Tools Customer Communications Analytic Tools Leadership 266

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Examples of in-app feedback collection.

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Feedback Software User Testing Customer Feedback Product Research 246

Productside

FEBRUARY 11, 2025

She discusses the biggest challenges product managers face today , including prioritization, stakeholder alignment, and balancing business outcomes with user needs. If youre looking to elevate your career in product management , this conversation is packed with actionable insights. Why Listen to This Episode?

Leadership 177

Leadership Customer Feedback Consulting Framework 177

UX Planet

JANUARY 22, 2025

Customer Retention Rate (CRR) is a key business performance metric that measures the percentage of customers a company retains over a givenperiod. CRR formula, reference values andexample Customer Retention Rateformula Number of customers at the end of the period : Total number of customers at the end of the measuredperiod.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

Product Talk

MARCH 6, 2024

There are the ideas your product trio comes up with based on your discovery work, the ideas that come from your customers in the form of specific requests, and the ideas that come from stakeholders within your company like your customer-facing teams or CEO, to name a few. We’re changing up the format this time around. Leann: Yes.

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Feedback Software User Testing Customer Feedback Customer Experience 256

Product Talk

DECEMBER 11, 2024

While Eva Spexard s work doesnt fit into the typical product mold, shes found ways of applying a continuous discovery mindset, including conducting customer interviews , building opportunity solution trees , and making iterative improvements over time. Nope, todays story involves a Head of Operations and People.

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Product Research Customer Experience User Testing Feedback Software 180

Intercom, Inc.

JULY 25, 2022

Creating quality customer experiences has always been important for retaining customers. Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. Discover the top trends transforming customer engagement. But they’re facing big barriers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

UX Planet

OCTOBER 28, 2024

This stage involves gathering qualitative and quantitative data to understand the target users, their needs, behaviors, and pain points. For instance, “ What are the major pain points for our users when using similar products ?” For instance, “ What are the major pain points for our users when using similar products ?”

User Testing 105

User Testing Product Research Data Visualization Research Software 105

Productside

MARCH 4, 2025

Stepping into product leadership means balancing strategic vision, customer focus, and emerging tech. Key Topics Discussed in This Episode Key topic #1 From Consulting to Product Leadership Neha shares how a customer-first mindset led her from consulting to product management at companies like Google and Meta.

Data Visualization 177

Data Visualization Leadership Advertising Reporting Tools 177

UX Planet

MARCH 29, 2025

User research is meant to start with a simple goal: understand peoples needs, frustrations, and experiences to create better, more human-centered solutions. Its no longer just about gathering insights; its about building trust, maintaining dignity, and ensuring that the process itself respects their humanity.

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User Testing Research Software Customer Experience Customer Feedback 78

The Product Manager Coach Blog

JANUARY 14, 2025

A dashboard showing metrics like feature adoption or user engagement amplifies your credibility. Address Pain Points Proactively: Regularly ask for feedback to show you value their input and are ready to adjust course. Connect Decisions to Customer Needs: Show how your roadmap addresses customer pain points to build trust.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Product Innovation Educators

FEBRUARY 8, 2021

Secrets for working with customers to create products they will love. You are in store for an enriching discussion with someone who has more experience delighting customers than most of us will ever see. You’ll learn a few important tools along with deepening your understanding of what it means to create products customers love.

Customer Feedback 346

Customer Feedback Customer Experience Product Management Product Manager 346

UX Planet

FEBRUARY 5, 2025

How Rumi Cosmetiques Boosted User Experience and Conversion Rates in eCommerce: A Case Study for Marketers andManagers Discover how Rumi Cosmetiques achieved a 75% increase in cart adds and doubled conversion rates by enhancing user experience and conversion rate in eCommerce. Ready to uncover their secrets? Keepreading!

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Productside

JANUARY 21, 2025

Key Topics Discussed in This Episode Key topic #1 Why Pricing Needs a Seat at the Product Table Peter discusses how pricing decisions shape customer behavior and business outcomes. Learn about personalized pricing, AI-driven strategies, and how to avoid the biggest pricing mistakes that product leaders make. Why Listen to This Episode?

Data Visualization 177

Data Visualization B2C B2B Customer Experience 177

Alchemer Mobile

DECEMBER 28, 2021

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Finance apps experienced another year of customer engagement gains as people became more comfortable with managing their finances through apps. Below is a summary of how Finance app fared over the course of 2021. Popular phrases.

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Finance User Testing Feedback Software Research Software 261

Intercom, Inc.

FEBRUARY 24, 2021

Today, businesses are having more conversations with customers than ever before, thanks to the rise of business messengers. And it’s certainly easier than ever for a customer to start a conversation and get support. So businesses should know more about their customers than ever before, right?

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Product Innovation Educators

OCTOBER 7, 2024

Matthew explains that prototypes help product managers confidently develop solutions that make customers happy. By using prototypes wisely, product teams can figure out what truly meets customer needs and test solutions before launching them in the market.

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User Testing Feedback Software Customer Feedback Product Management 283

Lenny Rachitsky

NOVEMBER 19, 2024

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now Last week’s guest post about tactics for becoming a “super IC” is on track to being my most popular post of all time, so I’m thrilled to bring you a follow-up that’s designed specifically for managers.

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User Testing Customer Feedback Feedback Software Reporting Tools 128

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. What I saw was they were talking to customers periodically.

Product Research 217

Product Research Research Software Analytic Tools Feedback Software 217

Intercom, Inc.

JANUARY 20, 2021

But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back. So instead of giving customers a series of boring how-tos, we create best practice content.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Intercom, Inc.

MARCH 2, 2021

Customers reach out to you when they hit a roadblock in using your product and getting their job done, so it’s essential that you’re able to provide them with the right answer, quickly. If a customer has made the effort to contact your Customer Support team, it’s already a sign they need your help.

Customer Experience 248

Customer Experience Customer Feedback Data Visualization Artificial Inteligence 248

Product Innovation Educators

FEBRUARY 3, 2025

How product managers use Jobs-To-Be-Done to create products customers love Watch on YouTube TLDR In this episode, I explain the Jobs-To-Be-Done (JTBD) framework, a powerful approach to understanding customer needs and developing successful products. ” The responses were revealing.

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User Testing Product Research Research Software Customer Experience 183

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs.

Product Research 239

Product Research Data Visualization Customer Feedback Weak Development Team 239

Product Management University

MARCH 16, 2023

In order to make your great idea come to life, you eventually have to prioritize development tasks by collaborating with target customers, stakeholders and other team members. An outcome-based product backlog differs from a typical product backlog in that the job tasks of your users are the lead story. What is in a Product Backlog?

Customer Feedback 246

Customer Feedback Customer Experience Roadmap Agile 246

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In fact, studies show that not only do customers expect great experiences when interacting with companies, they’re willing to pay more for them. Here are some of their takeaways.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Product Talk

APRIL 6, 2022

If you’re serious about continuous discovery, one of the most important steps you can take is committing to weekly (at a minimum) touch points with your customers. Remember: We’re all susceptible to bias, both in terms of describing our own behavior and gathering insights from the interviews we conduct. Tweet This.

User Testing 291

User Testing Customer Experience Product Research Customer Feedback 291

Intercom, Inc.

AUGUST 4, 2021

In this post, we’ll cover everything you need to know to feel comfortable and prepared when interviewing for our Customer Support team. . The Customer Support interview process. Whether you’re applying for a Customer Support Specialist role, or a Customer Support Engineer role, the process is very similar.

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User Testing Customer Experience Customer Feedback Feedback Software 239

Roman Pichler

APRIL 4, 2023

For example, ensure that the individual’s role and responsibilities are clear; help the person grow as a product professional, be it by coaching and mentoring them or by encouraging them to attend training courses; offer clear and helpful feedback and hold them accountable for meeting agreed goals. Offer advice and feedback.

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Feedback Software Reporting Tools Customer Feedback User Testing 352