Product Innovation Educators

AUGUST 10, 2020

Do you and your product teams have the characteristics required for success? The Product Team Performance study has been identifying the characteristics of high-performing teams since 2012. It’s a performance study comparing factors of product teams that excel versus those that struggle.

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Weak Development Team Product Research Reporting Tools Data Visualization 227

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

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Artificial Inteligence Research Software Product Research User Testing 235

Product Innovation Educators

JUNE 27, 2022

We encounter tools along the way—some that are helpful and some that are not. I started my career in management consulting because I wanted to be a business leader. Later I founded a startup and then worked in business development at Microsoft. I realized I was most excited about the solution and customer experience.

Customer Experience 254

Customer Experience Reporting Tools Feedback Software User Testing 254

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Integrations with other tools: Does it integrate with CRM, marketing automation, and other essential business applications?

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Analytic Tools Feedback Software Research Software Reporting Tools 52

The Product Coalition

MAY 26, 2021

AI technology in education develops your learning method properly. Artificial intelligence-based education apps are fulfilling an essential role in developing the process of education and preparation methods. Thanks to the latest AI technology, we can do everything at our fingertips.

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Artificial Inteligence Education Reporting Tools Feedback Software 200

Mironov Consulting

OCTOBER 19, 2022

But there are some engineering team configurations that I see as problematic.  So 1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This

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Weak Development Team Software Review Systems Review Technical Review 129

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

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Product Research Data Visualization Customer Feedback Weak Development Team 230

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or What do I mean by software product vs software services ?  A billable).  Building

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Reporting Tools Data Visualization Software Review Technical Review 111

Mind the Product

OCTOBER 27, 2016

It wasn’t too long ago that designers and developers were disciples of strictly separate crafts – but today, someone who can do both well is quickly labelled a “unicorn”, and sought after by many a unicorn-thirsty start-up. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”.

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Customer Experience User Testing Customer Feedback Weak Development Team 207

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). This reflects confusion about what product managers do (and how we really add value), and often poor role definition where product managers are also project/program managers or engineering leads.

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Weak Development Team Research Software Reporting Tools Development 134

Mironov Consulting

JUNE 30, 2017

I’ve noticed a frequent executive-level misalignment of expectations across a range of software/tech companies, particularly in B2B/Enterprise companies and where Sales/Marketing is geographically far away from Engineering/Product Management. Let’s call it the software development deli counter problem.

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Software Developers Software Development Reporting Tools Software Review 96

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. They come from professional services groups — which is all bespoke contracts and project management.

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Reporting Tools Analytic Tools Onboarding KPIs Fractional CTO 145

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

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Feedback Software Research Software User Testing Reporting Tools 209

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet  We shout past each other using secret keywords (“agile”) and assuming bad intent.  Project teams that ship v1.0

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Mironov Consulting

NOVEMBER 10, 2016

While sales teams stereotypically rally around contests, talk sports and drink coffee (which is for closers)… development teams may sit silently side-by-side-side most of the day engaging in multiple Slack conversations, taking breaks for air hockey or exchanging giphys , and critiquing each other’s code indents.

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Weak Development Team Development Technical Review Outbound 96

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC.

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.

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Reporting Tools Software Review Technical Review Weak Development Team 133

Mind the Product

OCTOBER 30, 2018

By gaining insight from your experiences, you can develop principles on which to base your leadership style. Your team will work out which are important to you so you need to have a good appreciation of them. In order to develop as a person, you have to understand your weaknesses and which parts of your personality you want to amplify.

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Leadership Customer Feedback Weak Development Team Reporting Tools 137

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. The tool can get a bit buggy. Let's get started!

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Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

The Product HQ

JUNE 1, 2024

The product management world relies on teams of product people who work in unison toward a central goal. For that reason, each person on the team needs to know exactly what they have to do and how. In the case of someone like a Software product manager, this may prove challenging. What does a Software Product Manager do?

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Reporting Tools Research Software Feedback Software Analytic Tools 98

The Product Coalition

FEBRUARY 26, 2022

I’ve asked friends who do the job at social events and got the same answer, and frequently asked members of my own teams, who struggled to find the time to do it. To compensate, I’ve seen UX researchers & designers pick up the mantle a lot more, and the design teams have really leaned into this space.

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User Testing Weak Development Team Customer Experience Customer Feedback 191

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. To share data with partners.

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Reporting Tools Analytic Tools Research Software Data Visualization 91

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. It’s almost like theory development, to understand how to look at big data. We put these into a piece of software that enables us to codify and see the patterns through math.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform. Any help that involves the technical team. Self-service support. Product tutorials. Technical support.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

SEPTEMBER 14, 2020

It thwarts organizations efforts to scale agile product development. Everyone in your product development ecosystem should have a shared, consistent, and coherent answer to the fundamental question, “What is your product?” Many organizations erroneously define their products by taking a technology perspective.

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Product Research Customer Communications Reporting Tools Research Software 113

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback.

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Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Studio

JUNE 30, 2022

Book a free consultation with us and use our responsive web design services to give your users the experience they deserve. We helped the IncQuery Labs team to launch a responsive website and made it easier for users to connect with the company. Why invest in responsive web design services? What is responsive web design?

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Reporting Tools User Testing Customer Experience Product Research 103

Mironov Consulting

OCTOBER 7, 2020

I talk with lots of executives from the go-to-market side of the house who think that building serious software is as easy – and easily estimatable – as building a fence. As the leadership team gets tired of interim progress reports and longer-than-expected delivery dates, they lose heart and lose trust in the “maker” side of the company.

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Reporting Tools Weak Development Team Customer Experience Product Research 137

The Product Coalition

MARCH 3, 2022

Why our industry needs Product Coaches Photo by Jeffrey F Lin on Unsplash Something I’ve observed over the last couple of years has been the rise in product coaching, also referred to as Product Management Consulting or Product Leadership Coaching, among others. In 2019, LinkedIn reported similar results. PwC job ad from Linkedin?—?looking

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Product Research Data Visualization Consulting Agile 167

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work

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Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation.

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Weak Development Team User Testing Technical Advisors Product Research 141

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why….

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Technical Advisors User Testing Weak Development Team Customer Experience 142

PMLesson's Ace the PM Interview

MAY 14, 2021

Becoming an engineering manager is the first step into the big world of management for many software engineers. That is why we wrote this article to give you an overview of the transition from software engineer to engineering manager. Engineering managers are tech experts and great leaders. So let's get to it!

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

Userpilot

MAY 8, 2024

In either case, using a product analytics tool to perform user needs analysis is the way to go. Also, it helps you make data-driven product development decisions instead of relying on guesswork. Based on the insights, you can inform your future product development. Book a demo now to get started.

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Customer Feedback Customer Experience Data Visualization User Testing 104

Arkenea

JANUARY 25, 2025

Key audiences to note during the e-prescription software development are the elderly, chronic disease, and bedridden patients. The cost of custom e-prescription software development is around $20,000 to $700,000 or more. E-prescribing is another addition to the growing technological advancement in the healthcare sector.

Reporting Tools 52

Reporting Tools Software Developers Software Development Feedback Software 52

Mind the Product

MARCH 18, 2019

As a product consultant and trainer, I hear a lot of similar questions over and over. What does this have to do with software? If something is not working properly while you are developing functionality, or something you just built has now broken something else, it’s not a bug. How should I manage my roadmap?” “Do Fix it now.

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Reporting Tools Weak Development Team Roadmap User Testing 154

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

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Weak Development Team Development Technical Advisors Software Review 78