Consulting Reporting Tools Support Training 
Mironov Consulting
OCTOBER 19, 2022
1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect. This Not everything that’s reported as a bug is a bug – or should be fixed. Customers
Mironov Consulting
SEPTEMBER 22, 2020
Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Support needs installation guides, training sessions, FAQs, bug reporting categories.
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Centercode
AUGUST 7, 2020
They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall. But without repeatable processes — and specific tools to support them — providing those insights takes a back seat to beta’s many moving parts.
Johanna Rothman
SEPTEMBER 28, 2018
The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. So that the senior manager can decide on the mix of products and services as a product line. We weren’t perfect. We were pretty good.
Mind the Product
NOVEMBER 30, 2017
I imagine many of you get more than 5,000 people signing up and using your service each year. For example if a customer is refused insurance by an automated system they can call and ask for a manual review. A DPO must be allowed to operate independently and report to the board. How Will GDPR Affect Your Customers?
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