Mind the Product

OCTOBER 13, 2020

Talking to users is easy. The post User Research Interviews – Robert Chokr on The Product Experience appeared first on Mind the Product. The post User Research Interviews – Robert Chokr on The Product Experience appeared first on Mind the Product. Talking to users is easy. Handling bias.

User Testing 183

User Testing Customer Experience Product Research Research Software 183

Product Management University

SEPTEMBER 11, 2024

Learn Targeted Skills in Small Chunks On the Go Today, Product Management University announced the availability of 15 new micro learning courses for high technology product managers in B2B. As workloads grow heavier and product management teams are asked to do more, there’s less time to learn new skills or keep current skills sharp.

Product Management 264

Product Management Product Manager User Testing Technical Review 264

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Research Software 86

Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value. and CBC Gem.

Research Software 317

Research Software Weak Development Team Feedback Software User Testing 317

Intercom, Inc.

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. In fact, he says the customer experience has never mattered more.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Mind the Product

MARCH 23, 2021

Are you leaving money on the table, or are you scaring away potential customers? The post Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience appeared first on Mind the Product. The post Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience appeared first on Mind the Product.

Customer Experience 218

Customer Experience Product Research Strategy Feedback Software 218

Mind the Product

MARCH 2, 2021

One of the key things to do in any product lifecycle is to review if it’s meeting your user’s needs. The last time we sat down to do this for the podcast, we decided to use the Jobs To Be Done approach, which led to a key question: how might we power up our JTBD [.]. Links mentioned in this episode. Rocketship.fm

Customer Experience 222

Customer Experience User Testing Product Research Feedback Software 222

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

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Technical Review Analytic Tools Software Review User Testing 137

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 235

Research Software Feedback Software User Testing Customer Experience 235

Modus Create

FEBRUARY 4, 2021

The world of consulting is often associated with truckloads of jargon. Similarly, the world of technology is no stranger to its own stream of techspeak. Today, let’s simplify one such concept – digital transformation consulting. What Is Digital Transformation Consulting? What Is Digital Transformation Consulting?

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Consulting Reporting Tools Feedback Software Technical Review 98

Arkenea

JULY 12, 2024

Michael Ciano, CTO with 20+ years of experience talks about building trust as a key for leveraging technology in healthcare, building a robust business architecture and building an organization culture that fosters innovation. How do you see the role of technology evolving in patient care over the next decade?

Healthcare 52

Healthcare Technical Review Fractional CTO CTO 52

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The post Managing Change – Joe Leech on The Product Experience [Rebroadcast] appeared first on Mind the Product. Just call him Mr Joe. Related Links. *

Customer Experience 172

Customer Experience User Testing Product Research Entertainment 172

Johanna Rothman

MAY 26, 2023

I am thrilled to announce a book birthday: Successful Independent Consulting: Focus on Relationships That Matter. Every book takes the time it takes. Here's the story of the consulting book. In the mid-2000s… I started my consulting business back in 1994. And I discovered a big problem—I confused my reviewers.

Consulting 93

Consulting Books Workshop Technical Review 93

Product Innovation Educators

NOVEMBER 11, 2024

Elevating product strategy through advanced competitive intelligence Watch on YouTube [link] TLDR In this episode of Product Mastery Now, I interview Jay Nakagawa, Director of Competitive Intelligence at Dell Technologies and a 25-year product management veteran.

Data Visualization 90

Data Visualization Reporting Tools Research Software Feedback Software 90

The Product Coalition

NOVEMBER 11, 2021

Guest post by Rebecca Monfries, Head of Delivery at Terem Technologies, and Nathan Bruce, Lead Business Analyst at Terem Technologies. Hopefully you’ve already discovered the features that are going to give you a higher return on investment, so now is the time to break them down and understand them in more detail?—?to

Definition 181

Definition Technical Review Customer Experience User Friction 181

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. That’s what end-user support is for. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Technical support.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

The Accidental Product Manager

DECEMBER 18, 2023

Tech assistance for seniors is a booming business Image Credit: Province of British Columbia How do you feel about using your computer? However, doing many of these things can be a challenge for older computer users. However, doing many of these things can be a challenge for older computer users.

Technical Review 73

Technical Review Product Management Product Manager Product Research 73

Amplitude

DECEMBER 7, 2020

I was excited to see the wide array of enterprise-class customers like IBM, Intuit, and many more of the world’s best-known brands. The Solutions Consulting (SC) team is a vital part of that vision, and I’m thrilled to have a hand in making it come to pass. Tenacious, customer-focused, and driven to succeed.

Reporting Tools 52

Reporting Tools Technical Review Development Team Review Consulting 52

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or   All other issues (and existing commitments) are temporarily forgotten. [2]

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Do these stories reflect your experience? Yes, the stories reflect my experience. The idea of a code review or a design review?

Technical Review 112

Technical Review Research Software Software Review Systems Review 112

The Product Coalition

SEPTEMBER 8, 2024

Decision-making had become nearly impossible because no one saw the bigger picture , and cross-functional projects were more about navigating through outdated technology than delivering value. As I find myself explaining time and again, simply reorganizing wouldn’t do the trick. Put the engineering structure aside for now.

Technical Review 111

Technical Review Reporting Tools Fractional VPE Software Review 111

Mind the Product

JUNE 24, 2020

But Fabrice des Mazery, CPO at Thiga, suggests the skills we’ve honed during this time can actually be useful in building relationships with our customers. In this episode, sponsored by Amplitude, he draws on his experience at Deezer, [.]. Review us on your podcast app so that we can use your feedback to be better.

Customer Experience 152

Customer Experience User Testing Product Research Customer Feedback 152

UX Planet

AUGUST 16, 2024

It is a large-scale undertaking that requires major investments in time, budget, and personnel. Whether the project is sparked by an urgent need to transition to the latest tech stack or a calculated rebranding effort, creating a comprehensive website redesign project plan is vital for success.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Feedback Software 97

280 Group

AUGUST 26, 2022

It’s uncertain that a private company like SpaceX could rival NASA’s experience and funding. There are definite technical similarities between the powerful rockets, and both have shaped space technology in new, innovative ways. They build over a long period of time by sticking to linear, sequential phases.

Reporting Tools 156

Reporting Tools Technical Review Systems Review Agile 156

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. Think about the impact that racism has already had in tech. Paving a way forward.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 177

Product Research Customer Experience Feedback Software Research Software 177

Userpilot

MAY 20, 2024

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. But how can you measure and improve it?

Data Visualization 85

Data Visualization Feedback Software Customer Feedback Customer Experience 85

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 352

Reporting Tools User Testing Customer Experience Product Research 352

The Product Coalition

DECEMBER 13, 2021

In due course, the startups need to invest a good amount of time in organizing the strategy and roadmap to track the product performance to get an early product-market fit and scalability. The framework provides a platform to keep the pace of sustainability for a longer time than quick failure. Goals: Goals should be S.M.A.R.T.

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Framework Startups User Testing Onboarding KPIs 151

Mind the Product

NOVEMBER 17, 2020

It’s been drilled into our heads time and time again – as product people, we know that we are not the customer. What follows is that we need to get to know our customers, to figure out what their problems are, how they perceive & prioritise them, and how they react to the solutions we [.].

Research Software 162

Research Software User Testing Product Research Customer Experience 162

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. UX studio .

Consulting 87

Consulting Research Software Reporting Tools User Testing 87

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Mironov Consulting

DECEMBER 29, 2022

Almost every week, I have a conversation with executives at B2B software companies who don’t see a bright-line distinction between software license revenue and customization/implementation revenue.  Or  But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Mironov Consulting

FEBRUARY 27, 2023

 Usually the discussion is highly technical: APIs, data transformation, feature ladders.  But  It’s obvious that on-premise is a dying segment (two years away from obsolescent since the 90’s), so we’re planning to migrate our customers to the Cloud. Goals What are we trying to accomplish?

Technical Review 69

Technical Review Customer Experience Software Review Data Visualization 69

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. This team analyzes customers and online users’ needs to create attractive and effective solutions.

Customer Experience 92

Customer Experience Research Software User Experience User Testing 92