Userpilot

MARCH 8, 2022

Melissa Perri – Speaker, consultant, and teacher in Product Management. She’s currently a consultant, speaker, and teacher in product management. She advises executives around the world regarding product management. Your users will thank you one day. CEO of Product Labs. Author of “The Build Trap”.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

The Product Guy

DECEMBER 15, 2019

, Foolproof and many others, Harpal’s problem solving skills are deeply rooted in design thinking, user needs and collaboration. Harpal now works as an independent consultant and interim Chief Product Officer (CPO) advising companies and teams globally on strategic product development and innovation. The Best Product Consultant.

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

Userpilot

JANUARY 24, 2022

When was the last time that you experienced a “Wow Moment” as a consumer? I’m talking about those rare times when a product gives you everything you needed and more, and just really rocks your world. So it’s in the interests of all SaaS companies to create Wow Moments for their users.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Customer Experience 92

Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. You learned about other roles where your experience in CS can be a springboard for those positions. Let’s begin with what makes you unique as a customer success professional. Using data and playbooks to mitigate customer risks.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Mom Test by Rob Fitzpatrick is the ultimate guide to talking to customers as a product manager and includes sample scripts and questions you can directly use in your customer interviews.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

OCTOBER 7, 2021

In fact, we would encourage you to have a good look at all the user onboarding software products on the market to see how they compare to each other. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019).

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Bain Public

AUGUST 22, 2022

Interviewing at Bain Public Phone Screen Interview Communication & Listening skills Interview Business Case Writing Test & Technical & UX exercise Top-grading Interview. Based in Montreal, Bain Public is a digital product consultancy. Company Description. What to Expect. To find out more, please email us at jobs@bainpublic.com.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Interviewing at Bain Public Phone Screen Interview Communication & Listening skills Interview Business Case Writing Test & Technical & UX exercise Top-grading Interview. Based in Montreal, Bain Public is a digital product consultancy. Company Description. What to Expect. To find out more, please email us at jobs@bainpublic.com.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Interviewing at Bain Public Phone Screen Interview Communication & Listening skills Interview Business Case Writing Test & Technical & UX exercise Top-grading Interview. Based in Montreal, Bain Public is a digital product consultancy. Company Description. What to Expect. To find out more, please email us at jobs@bainpublic.com.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Bain Public

JANUARY 24, 2022

Interviewing at Bain Public Phone Screen Interview Communication & Listening skills Interview Business Case Writing Test & Technical & UX exercise Top-grading Interview. Based in Montreal, Bain Public is a digital product consultancy. Company Description. What to Expect. To find out more, please email us at jobs@bainpublic.com.

Research Software 52

Research Software Technical Advisors Artificial Inteligence Product Research 52

Mind the Product

MAY 29, 2018

He is the co-author of the New York Times bestseller, The Lean Entrepreneur and has over 20 years experience helping companies bring high-growth products to market. He has recently served as the Head of Product & Experience at Workbar, Chief Design Strategist at Fresh Tilled Soil, and Innovation Architect at Constant Contact.

Technical Cofounder 79

Technical Cofounder Fractional CTO CTO Coach User Testing 79

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. For example, a local startup team I consult for are developing their web app in-house while outsourcing their mobile development team of 12 to Poland. Who was on time? So why would you want to outsource anything?

Weak Development Team 110

Weak Development Team User Testing Technical Advisors Product Research 110

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results. Tell the Story With Words and Data.

Data Visualization 52

Data Visualization Technical Advisors Analytic Tools Customer Experience 52

Mind the Product

NOVEMBER 30, 2017

The GDPR will also apply to countries outside the EU who have customers within the EU. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. The right of access.

Data Visualization 89

Data Visualization Technical Review Reporting Tools Technical Advisors 89

Gainsight

OCTOBER 1, 2021

Its progress is in parallel to the beginnings of customer success itself. Over time, CS evolved when more CSMs and CS leadership looked to improve and standardize its practices, processes, and procedures. . Others were consultative, or they advised about technical needs. Where would it sit on the org chart?

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Modus Create

MAY 11, 2020

Here, in this two-part article series, you’ll find my thoughts about how the product community can help humanity, by sharing their experience in dealing with uncertainty, difficult decisions, emotions, and data. We live in times of introspection, times when we really understand that there are forces much bigger than us, the mere humans.

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

Bain Public

MAY 29, 2020

FUN FACT: It is actually thanks to the coaching service for innovative and technological SMBs (PMEit) administered by MAIN that we’ve been able to work with some of our incredible clients, Wastack , LiveScale , Blaise Transit and Enkidoo , and provide them with product management, consultancy and coaching support. Startup founder?

CTO Coach 52

CTO Coach Startups Research Software Feedback Software 52

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. I guarantee my dog will bark at least once during this because she barks all the time. Christy: All right.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Mironov Consulting

MAY 18, 2024

  In scope means that they own the decision/action, but might consult others.    Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.    And we feel the pain when Engineering or Design is unhappy or apparently wasting effort. 

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

The Product HQ

JUNE 10, 2024

Product Consultant / Speaker Tyler Swartz , a senior product manager, highlighted that one path after being a successful junior product manager is to become a speaker or a consultant. The best way to expand your consultant reach is to join a massive community of product experts. product positioning and product marketing plans.

Technical Advisors 52

Technical Advisors Technical Review Product Management Product Manager 52

The Product HQ

JUNE 10, 2024

If you look at just a few examples of product owner open positions on LinkedIn, Glassdoor, and Indeed, you’ll notice a lot of differences in requirements, experience, skills , qualifications, and responsibilities. Ideally, a scrum master must have experience working as a product owner.

Technical Advisors 52

Technical Advisors Reporting Tools User Testing Certifications 52

The Product Coalition

OCTOBER 21, 2019

But in our experience, everything can be done if the development team and project manager have deep expertise and, along with the product owner, carefully listen to each other and keep themselves open to cooperation. We didn’t know either peculiarities of its legal regulations, or the local users’ culture and morals. Let’s begin.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. It’s impossible for one person to do. And not all trends matter. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Usersnap

JUNE 15, 2023

Having a well-thought-out product management process can help you build a high-impact product roadmap, smartly collect customer feedback, know which initiatives or requests to prioritize, get executive buy-ins, etc. Conduct user testing and gather feedback. Here are the eight stages: Identifying users’ needs, wants, and challenges.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. But I also advise designers not to oversee the business side of the relationship. Karthik: That’s amazing.

Research Software 64

Research Software Feedback Software UX User Testing 64

The Product Coalition

MARCH 11, 2020

Finally, the term Development Team seems to limit the role to technical people, for example, software engineers. However, in my experience, given proper support by the Scrum Master, even lawyers and marketers can get comfortable with the designation “developer” when utilizing Scrum for their purposes. Don’t waste your time on that.)

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. The concurrent user model works well for organizations with shift patterns, e.g. call centers.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. Customer service. Broken links.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Business of Software Conference

NOVEMBER 26, 2018

Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

The Product HQ

JUNE 20, 2024

During a group product manager interview, most recruiters take a keen interest in exploring your personal and professional background, your experience in the field of product management, and any additional skills you possess that bring value to the organization. Variations of this question include: Describe your related work experience.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52