Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Userpilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX consultants is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX consultant.

Analytic Tools 52

Analytic Tools Research Software Consulting Feedback Software 52

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 235

Research Software Feedback Software User Testing Customer Experience 235

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Always start with an assessment ?—?Invite

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Piyanka Jain

MAY 9, 2019

I run a Data Science Consulting company, and I say analytics consulting is a SCAM! link] I can say so because I have been on both sides of the table, having hired analytics consulting companies for big organizations and also providing analytics consulting services to top companies. Always start with an assessment ?—?Invite

Data Visualization 150

Data Visualization Consulting Reporting Tools Analytic Tools 150

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 352

Reporting Tools User Testing Customer Experience Product Research 352

280 Group

OCTOBER 8, 2024

With over 20 years of experience in the electrical and industrial sectors, Katheron is at the forefront of driving innovative and sustainable energy-efficient solutions. Throughout the episode, Katheron shares her journey from strategy consulting to leadership roles at Eaton, Honeywell, and now Schneider Electric.

Leadership 156

Leadership Consulting Customer Feedback Customer Experience 156

Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value. and CBC Gem.

Research Software 317

Research Software Weak Development Team Feedback Software User Testing 317

The Product Coalition

JUNE 11, 2022

Yet we continue to think our customers won’t mind changing to use our products. They hand the contract off to the customer success team before the ink dries. Shouldn’t implementation be part of our product experience? Think hard, when was the last time you had a great implementation experience? Customer interviews.

Customer Experience 142

Customer Experience User Testing Data Visualization Analytic Tools 142

Userpilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer success directors is essential for success. TL;DR A customer success director in SaaS leads the customer success team, focusing on maximizing customer retention , reducing churn, and driving product adoption.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Customer Feedback 52

Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 177

Product Research Customer Experience Feedback Software Research Software 177

Intercom, Inc.

MAY 25, 2021

The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Download your copy of the thought leadership paper now.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

APRIL 8, 2020

This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. A time for the tried and tested. What information do we need to figure this out?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product management and leadership speakers. But how do you do that?

Customer Experience 94

Customer Experience User Testing Customer Feedback Research Software 94

The Product Coalition

MARCH 2, 2022

and actively engaging their customers to find that fit. Pretty soon, it becomes apparent that the founders cannot keep up with the customer engagement activities they once did. This is most likely the point where others will come on board to handle several functions, customer engagement being among them. It’s a fair question.

User Testing 138

User Testing Customer Feedback Customer Experience Research Software 138

Userpilot

JULY 14, 2024

Starting a career as an experience strategist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for experience strategists, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Research Software 52

Userpilot

JULY 28, 2024

Understanding the salary landscape for experience strategists is crucial whether you’re entering the field or looking to advance your career. TL;DR An experience strategist designs and optimizes user experiences across different touchpoints to enhance customer satisfaction and engagement.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research. Lean User Research.

Product Research 200

Product Research Customer Experience Analytic Tools Research Software 200

Mironov Consulting

AUGUST 23, 2018

I got a lot of good responses from this recent post about the need to frequently talk directly with real customers , especially at B2B/enterprise companies. More than a few folks raised an important concern: with so much to do as product managers, how do we consistently make time for customer interviews? How hard could that be?”)

Customer Experience 110

Customer Experience User Testing Customer Feedback Product Research 110

Intercom, Inc.

FEBRUARY 18, 2021

They spoke on the topic of leadership, and unsurprisingly it was a fascinating and enlightening discussion, with a lot of great insights gleaned from their respective careers. But how can we use our position to empower co-workers and create a more inclusive, diverse, and engaging experience for everyone? Leadership journey.

Leadership 118

Leadership Presentation Customer Experience Weak Development Team 118

Userpilot

MAY 29, 2024

Nir Eyal is an author, speaker, and consultant known for his expertise in behavioral design and habit formation. ” Nir’s work focuses on how technology and products can be designed to create positive habits in users. Included in the top 20 best business and leadership books of the year by Amazon.

Books 98

Books Research Software User Testing Customer Experience 98

Lenny Rachitsky

SEPTEMBER 19, 2024

Brought to you by: • Pendo —The only all-in-one product experience platform for any type of application • Brave Search —A smarter way to search • OneSchema —Import CSV data 10x faster — Eli Schwartz is a leading SEO consultant and the author of Product-Led SEO.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Johanna Rothman

DECEMBER 2, 2022

I said that if the coach wanted to move up the hierarchy in the organization, the coach needed some form of management experience. Experience helps us see and feel the pressure our clients have. That can help coaches, but not all business coaches need to have the precise experience their clients do. I was only partly correct.

Agile 110

Agile Customer Experience Weak Development Team Consulting 110

Johanna Rothman

AUGUST 4, 2021

We don't waste time working on things that don't matter. We're not focused on what makes us effective for our customers.” However, revenue increased because the company was able to attract and retain more customers. Efficiency focuses on reducing the cost or time of the work—doing things right.

Leadership 125

Leadership Systems Review Customer Experience Consulting 125

Johanna Rothman

MARCH 30, 2021

Maybe a senior manager asks, “When can the customers expect this particular feature?” ” I like the consultant's answer, “It depends.” Most of the time, once people can select from the options above, they can create a safe environment where people can admit they don't know. “Good question!

Leadership 112

Leadership Data Visualization Consulting Customer Experience 112

Userpilot

AUGUST 30, 2024

Starting a career as a customer onboarding manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

Product Research 135

Product Research User Testing Customer Experience Testing 135

Mind the Product

JULY 16, 2019

Rich Mironov got his start in product with a a single, very demanding customer: Apple. Realising it would be safer to diversify, he’s gone on to spend the last 30-plus years working with more than 90 organisations across the world in interim leadership roles and consulting. Lateral leadership.

Customer Experience 119

Customer Experience Product Research Leadership Weak Development Team 119

The Product Coalition

JANUARY 26, 2023

At the time, I had already decided to pivot my career and become a product coach, with the intention of launching a consulting firm. After our meeting, it was determined that I could be of great value to Nodalview as a part-time coach, helping to structure and streamline their product organisation.

Customer Experience 131

Customer Experience Technical Review Systems Review Leadership 131

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager. Looking into tools for customer onboarding managers?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Mind the Product

DECEMBER 3, 2019

Jimena Almendares has held senior product roles and leadership positions at Zynga and Meetup , and now runs the Global Expansion efforts for Intuit. She has plenty of great stories to tell from those roles, but it’s her time as Chief Product Officer at OKCupid that we wanted to talk about. Quote of the Episode.

Customer Experience 93

Customer Experience Data Visualization Product Research Entertainment 93

Roman Pichler

APRIL 19, 2017

This will earn you the respect and trust of your followers and at the same time, it will make you a happier person. To boost your referent power, I recommend focussing on one virtue at a time and practicing it repeatedly—without expecting too much too quickly. Nothing beats meeting real users. How cool is that? Trust me.”.

Leadership 169

Leadership Weak Development Team User Testing Product Research 169

Johanna Rothman

JULY 14, 2021

They feel pressure from customers and salespeople for more features or products. That can work, but the outcome isn't something the customers can easily use. Others create “projects” where the team is supposed to deliver on several initiatives at the same time. This is a part of the series of leadership tips.

Leadership 113

Leadership Customer Experience Naming Consulting 113

The Product Coalition

MARCH 27, 2022

How can you tell if it’s time to push harder, or should you let things move at their own pace? It adds color to my kitchen, it made me clear the table from other stuff so that it stands out, and every time I look at it I’m filled with joy. These rounds take time. We all want results, and the sooner the better. But some things?—?especially

Customer Experience 137

Customer Experience Product Research User Testing Data Visualization 137

Johanna Rothman

JANUARY 19, 2021

You're a middle or senior manager in an organization trying to hold on in these crazy times. Your customers are angry. How do you hold both ideas at the same time? The pain from the dissonance increases over time, too. Lies Create Cost Over Time. I don't see that as a balloon mortgage over a long time.

Leadership 130

Leadership Technical Review Reporting Tools Consulting 130

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding coordinators is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding coordinator is a professional responsible for guiding new customers through the initial stages of using a product or service.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52