Mind the Product

MAY 16, 2023

In this article, UX Consultant, Roxanne Rosewood, explores the power of user-centered design and its impact on product development. Read more » The post The power of user-centered design: Putting your customers first appeared first on Mind the Product.

Customer Experience 173

Customer Experience Consulting UX Article 173

Product Talk

MARCH 13, 2024

Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value. and CBC Gem.

Research Software 318

Research Software Weak Development Team Feedback Software User Testing 318

Alchemer Mobile

NOVEMBER 10, 2022

You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Melissa Perri

JUNE 29, 2017

It’s an interesting question and one that takes time to unpack. I was tasked with gathering the requirements from sales, coming up with a solution, designing it, and then shipping the specification document to development to be built. The first time I heard the term, I asked someone what it meant.

Product Research 325

Product Research Product Manager Product Management Customer Experience 325

Intercom, Inc.

JANUARY 16, 2020

But what happens when you take away the constraints of an actual whiteboard – the location, the space, and the time? Short on time? In our discussion we unpack what this means for them as a company and for their customers. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Product Talk

JUNE 5, 2024

How can product trios work with user researchers? If your company is committed to user research and you have the luxury of having a user researcher embedded on each of your teams, you probably want to include them in most of your discovery decisions. They interview customers together. More often, they happen continuously.

Product Research 255

Product Research User Testing Research Software Customer Experience 255

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

The Product Coalition

DECEMBER 28, 2022

Explore-things-web-development-vs-app-development Are you confused about web development vs app development while creating a digital application? Explore more to define web vs mobile development further. When developing a software application, the important thing is to consider cost efficiency.

Research Software 135

Research Software Web Development Web Developers Development 135

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. I would like to thank Tremis Skeete, Executive Editor of Product Coalition, for his valuable contributions to this article's research, development, and writing. Let’s explore how and why this matters.

Analytic Tools 143

Analytic Tools Research Software Reporting Tools Software Review 143

Product Innovation Educators

NOVEMBER 4, 2024

Tips for managing global innovation projects Watch on YouTube TLDR In this episode of Product Mastery Now, I speak with Jack Hsieh about successful product development strategies. Jack brings 20 years of experience managing innovation projects at companies like Sony Ericsson and Logitech.

User Testing 103

User Testing Research Software Analytic Tools Feedback Software 103

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Recognizing that many schools did not have time to prepare for remote learning, Albert.io It is now used in over 30% of all UK schools.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. What does the company do and who are your main customers?

Product Research 283

Product Research User Testing Research Software Data Visualization 283

Intercom, Inc.

APRIL 30, 2020

In times like these, we could all use friends, supporters, collaborators. And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. Here’s how they work.

Feedback Software 223

Feedback Software Webinar Customer Experience Customer Feedback 223

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. This was going to be a team effort. We have to actively fight our own biases to correct this.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Intercom, Inc.

SEPTEMBER 10, 2020

That experience led to his bestselling book, The Sales Acceleration Formula. Yet in Mark’s experience working with and mentoring startups, he’s found that many entrepreneurs go with intuition over information. According to Mark, customer retention is a far better indicator of success: .

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

The Product Coalition

NOVEMBER 11, 2021

Once you have completed enough discovery on your product or feature, the next stage is to prepare for the development process?—?to Hopefully you’ve already discovered the features that are going to give you a higher return on investment, so now is the time to break them down and understand them in more detail?—?to Why do Definition?

Definition 184

Definition Technical Review Customer Experience User Friction 184

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. Long wait times and slow responses are no longer accepted as being good enough.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Intercom, Inc.

JANUARY 31, 2023

And Intercom’s area of focus – customer service – is among those most poised to benefit. We always believe the best way to cut through the hype is by putting real features in the hands of our customers. As a manager, being able to instantly summarize a conversation between my team and the customer is amazing.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer. Who has it?

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. He says reading Continuous Discovery Habits was a transformative experience. “I I literally couldn’t put it down.

Data Visualization 282

Data Visualization Analytic Tools Research Software Product Research 282

Roman Pichler

NOVEMBER 6, 2023

They guide the stakeholders , development teams, and in the case of large products, other product people, to meet the agreed product goals , create the desired outcomes, and achieve product success, as Figure 1 shows. A head of product is responsible for developing the individuals and growing the product management team.

Leadership 285

Leadership Customer Feedback Construction User Testing 285

Product Talk

SEPTEMBER 9, 2020

She has a big focus on people development, helping product managers and product leaders get better at their craft. I know we’ve met a few times at different Mind the Product events. I was not the best developer in the world, but I was really good at writing concepts and talking to people. Hello everybody. Welcome, Petra.

Feedback Software 212

Feedback Software User Testing Product Research Research Software 212

Product Innovation Educators

DECEMBER 2, 2024

A custom ChatGPT model that helps accelerate product innovation Watch on YouTube TLDR In this episode, I interview Mike Hyzy, Senior Principal Consultant at Daugherty Business Solutions. He emphasized a fundamental shift in how we should approach product development.

User Testing 112

User Testing ChatGPT Feedback Software Research Software 112

The Product Coalition

NOVEMBER 23, 2021

That kind of mindset clashes with the need to keep a well-groomed backlog that admits only a fraction of the requests customers send your way. Photo by Tim Gouw on Unsplash In my product journey, I found balance by embracing the wisdom of a customer experience visionary, Walt Disney. In Marty Sklar’s book “Dream It!

Customer Experience 166

Customer Experience Banking Positioning Reference 166

Alchemer Mobile

APRIL 14, 2020

Here are some of the questions they’ll discuss: What’s the relationship between design, development, engineering, and product and your company? How do you manage executive expectations, customer expectations, and technical resources? I guarantee my dog will bark at least once during this because she barks all the time.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

The Product Coalition

MAY 26, 2021

AI technology in education develops your learning method properly. It supports teachers or coaches to implement better, acquainted, and customized help to students. Artificial intelligence-based education apps are fulfilling an essential role in developing the process of education and preparation methods.

Artificial Inteligence 197

Artificial Inteligence Education Reporting Tools Feedback Software 197

Product Talk

JUNE 21, 2023

Meet Ellen Brandenberger , a product coach and consultant and Director of Product at Stack Overflow. Meet Ellen Brandenberger, a product coach and consultant and Director of Product at Stack Overflow. By that stage, I’d been an intern for four or five years throughout graduate school, so I was really ready to start a full-time role.

Product Research 192

Product Research User Testing Research Software Customer Experience 192

The Product Coalition

MARCH 6, 2023

Product leader Rachel Wynn talks about why being customer centric is more than just about gathering consumer feedback. Being customer centric is not just about building a product for consumers. It’s about how you create a valuable product experience for consumers. Think about your customers’ feedback in the same way.

User Testing 147

User Testing Customer Feedback Customer Experience Data Visualization 147

Product Talk

APRIL 12, 2023

So the first one I think is interesting because we’ve seen it a few times. We’ve seen a couple times now a little twist on this, which is what if that TV channel is public, like it’s owned by a government or it’s funded by a government? So let’s say this is customer documentation.

Government 208

Government User Testing Product Research Customer Experience 208