Alchemer Mobile

NOVEMBER 9, 2022

Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. It means that the product focus has shifted to prioritize mobile as the main consumer channel, with others coming secondary. Not enough time in the day. We hear ya.

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User Testing Feedback Software Technical Review Research Software 246

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

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Weak Development Team Product Research User Testing Customer Experience 346

Intercom, Inc.

MARCH 25, 2019

We’ve all signed up for a product only to realize a few months later that it didn’t quite fit our needs. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Dealing with reality.

User Testing 183

User Testing Customer Feedback Customer Experience Feedback Software 183

Product Talk

NOVEMBER 22, 2023

These are the customer needs, pain points, and desires that, if addressed, will drive your desired outcome. Below the solution space are assumption tests. This is how we’ll evaluate which solutions will help us best create customer value in a way that drives business value. Below the opportunity space is the solution space.

Research Software 278

Research Software Feedback Software Product Research User Testing 278

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

Feedback Software 139

Feedback Software Customer Feedback User Testing Data Visualization 139

Intercom, Inc.

NOVEMBER 24, 2021

They’re considered heedless, overly luck-dependent, and almost treasonous by those of us in the data and research domains. The second challenge is implementing a feedback loop. Research has a specific purpose in a decision-making process – its role is to reduce uncertainty and identify meaningful choices.

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User Testing Data Visualization Feedback Loop Weak Development Team 257

Product Talk

MAY 10, 2017

How do managers monitor and provide feedback without dictating and controlling? What if our customers aren’t on Android? What if we learn that more of our customers are on Windows (I know, funny right?) Are we trying to grow market share, engage our customers through more channels, or increase our daily active usage?

Product Research 238

Product Research User Testing Feedback Software Research Software 238

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1]

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Product Research Feedback Software Research Software User Testing 357

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. But it doesn’t have to. Tweet This.

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Research Software Product Research User Testing Customer Experience 173

Roman Pichler

JULY 8, 2024

3] Co-create the Product Strategy and Roadmap The traditional way to engage the stakeholders and secure their support is to present them with a draft strategy and roadmap, collect their feedback, update the plans, and, if necessary, show them the updated version. A great way to do this is to use the feedback framework shown in Figure 4.

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Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

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User Testing Research Software Analytic Tools Feedback Software 89

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ And web notifications also pop up whenever a customer visits your website. Tweet This.

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Product Research Data Visualization User Testing Research Software 199

The Product Coalition

DECEMBER 21, 2020

Experimental Design For Product Testing?—?Important Take, for instance, a food scientist who believes that a new flavour enhancer could improve consumer demand, or a pharmaceutical company that have developed a medication which they believe could relieve high-blood pressure. This article assumes a basic understanding of A/B testing.

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User Testing Product Research Testing Customer Experience 167

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Healthcare company Solv built a Custom Bot for MultiCare.org to help people self-assess their symptoms and book same-day doctor’s appointments.

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User Testing Healthcare Customer Experience Systems Review 212

Intercom, Inc.

MARCH 14, 2019

These days, progressive, modern marketers like you and me are always hearing about customer centric marketing. We know that it’s customers, not brands, who hold the power. Leela knows that slapping “customer centric” in your mission statement is rarely enough. 6 ways to create a customer-centric culture.

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Product Research User Testing Customer Feedback User Friction 178

Intercom, Inc.

NOVEMBER 2, 2021

I often discover the best next step is not giving ‘constructive feedback’ to someone on my team about their mistakes; it’s requesting feedback on how I can better support them in future”. Give feedback with empathy. Giving feedback is your most powerful tool for growing your people and your team.

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Product Research Software Review Feedback Loop Feedback Software 291

Alchemer Mobile

NOVEMBER 20, 2018

Smartphone users open their favorite apps more than 15 times a month and use up to 40 apps regularly overall. Scratch/custom building: The longer of the two routes is to take a scratch-build approach to app construction. The Custom Route. Can tweak everything from UX and UI to backend with customized services.

Research Software 209

Research Software Data Visualization User Testing Customer Experience 209

The Product Coalition

AUGUST 3, 2021

Do you want to represent a big idea concisely to your customers or your leadership? If you have an idea, and your intent is to explain it and its constructs, this is a beautiful way to do it. Pick and chose three minimum, four maximum most important constructs of your idea that you would like your audience to know.

Research Software 194

Research Software User Testing Customer Experience Construction 194

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. To summarize: Martech isn’t about making your strategy fit to the technology you want to use. Here’s a tried and tested formula: Pick a topic/keyword.

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Analytic Tools Research Software Feedback Software Reporting Tools 223

UX Planet

FEBRUARY 13, 2024

It essentially is a position that is still deeply associated with Print Design, but that has grown to encompass what I witnessed in other organizations as a role whose responsibilities include deliverability of multiple artifacts that are typically required for various user stories to be executed by development teams.

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User Testing Research Software Technical Review Product Research 97

Mind the Product

JANUARY 24, 2020

Using pen and paper to sketch out concepts and designs for software began with the birth of the graphical user interface (GUI) in the 1980s. Yet one of the early digital design techniques, user interface wireframes , persist because they can be created (and understood) by anyone. Wireframes as a Tool for Product Managers.

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Research Software User Testing Customer Experience Product Research 234

The Product Coalition

JULY 8, 2022

The truth of the hour is: Come what may, companies or products succeed because they offer a service that a customer truly wants! Christensen’s words in mind, how can one use this theory to build magnificent products and onboard users that might otherwise never consider buying your product? What is Jobs-to-be-done (JTBD)? For example?—?if

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User Testing Framework Research Software Customer Experience 132

Roman Pichler

JULY 6, 2021

But others find it hard to no longer be actively involved in making product decisions, regularly talking to users, engaging the stakeholders, and working with development teams. Feedback: You are able to offer constructive feedback so that the other person can receive it and benefit from it.

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User Testing Product Research Weak Development Team Construction 156

Folding Burritos

FEBRUARY 22, 2016

The reason is that we often fail to be constructive and pedagogic; if we don’t try to change their mindset, we’re sentencing ourselves to be thought of as “those pesky Naysayers.”. As this mindset deepens, it becomes increasingly easier to add things without fully considering how they fit into the broader picture. features.).

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Intercom, Inc.

JULY 5, 2022

But often when I shared these designs with others to get feedback, we’d get sidetracked by seemingly small interaction design decisions when, in reality, we just had different mental models of how the system should work. They were prefabricated and all the necessary parts to build the house were shipped to customers across the US.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Intercom, Inc.

APRIL 6, 2018

As the head of content marketing at eFounders, I’ve come to rely on a loose framework to make these products talk, interact and connect with their users, each with their own, readily recognizable voice. Instead, the component parts of the “why” are the touchstones that help construct a narrative framework. Do what fits.

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User Testing Customer Experience Messaging Framework 222

The Secret PM Handbook

SEPTEMBER 16, 2016

A properly constructed value proposition is extremely compelling to prospects. It gives you a structure for your thinking and research. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. ” This doesn’t mean you shouldn’t talk to your customers.

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Product Management Product Manager Product Research User Testing 275

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. These are complex deals on the customer side with buying committees, unique integration requirements, internal champions for each competing vendor, and reputational risk for choosing the wrong product.

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User Testing Customer Experience Weak Development Team Enterprise 137

Intercom, Inc.

MAY 18, 2018

My own experience is instructive – I joined Intercom as the 6th Customer Support teammate in the Dublin office when we were about 20 as a global team. On our Customer Support team, those criteria look like this: Must haves: Customer focus (prioritize customers above other tasks).

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The Product Coalition

AUGUST 4, 2021

Product Discovery is an exercise in working out whether there are customers that want the product (or feature) you’re working on and that you can deliver a solution to them. It has been constructed and back tested against the many discoveries we’ve run at Terem. do our customers and users want it? Feasibility?—?can

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Product Research User Testing Research Software Customer Experience 164

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 88

Feedback Software User Testing Research Software Customer Feedback 88

The Product Coalition

NOVEMBER 27, 2023

The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses. Conducting market research is also essential.

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Research Software Feedback Software Reporting Tools User Testing 137

Intercom, Inc.

JULY 19, 2022

At Intercom, we obsess about our customers’ success. . We study our customer’s wants, needs, and behaviors so we can deeply understand their problems and provide the right solutions. Research and data science play a major role in surfacing holistic insights about our customers and ensuring we’re building products that drive real value.

Data Visualization 118

Data Visualization User Testing Research Software Product Research 118

Userpilot

MAY 26, 2024

Are you unsure what the difference between a user journey and a user story is? This article will dive deep into user journey vs. user story and share how they differ. TL;DR Customer journey maps visualize user experiences, highlighting steps, touchpoints, emotions, pain points , and opportunities for improvement.

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User Testing Customer Feedback Customer Experience Data Visualization 92

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. The product team at Going includes product management, product design, UX research, and a flight experts team.

Data Visualization 282

Data Visualization Analytic Tools Research Software Product Research 282

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Product managers have a unique view on what’s happening across the business, provided the relationships are working well.

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User Testing Customer Feedback Customer Experience Product Research 163