Construction Systems Review User Testing 
Alchemer Mobile
FEBRUARY 24, 2022
Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. This post covers five ways to track and evaluate customer sentiment. What is customer sentiment and why does it matter? No, not NPS.
Sachin Rekhi
APRIL 5, 2020
One practice that both companies established was weekly executive-level metrics reviews. LinkedIn had two such meetings: the first was a member value meeting focused on the consumer experience, and the second was a monetization meeting covering each of the company's business lines. Why metrics reviews matter.
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Intercom, Inc.
MARCH 31, 2020
We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Many medical offices and hospitals are extremely crowded due to COVID-19. Therapy Brands provides tools and systems to help mental and behavioral health providers manage their practice.
UX Studio: Product Management
AUGUST 17, 2018
Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?
The Product Coalition
AUGUST 3, 2021
Do you want to represent a big idea concisely to your customers or your leadership? If you have an idea, and your intent is to explain it and its constructs, this is a beautiful way to do it. Pick and chose three minimum, four maximum most important constructs of your idea that you would like your audience to know.
Intercom, Inc.
DECEMBER 12, 2018
Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. To summarize: Martech isn’t about making your strategy fit to the technology you want to use. Here’s a tried and tested formula: Pick a topic/keyword.
Intercom, Inc.
JUNE 23, 2021
As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.
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