Mechanism of change: Getting more from your incident reviews
Intercom, Inc.
JUNE 23, 2021
As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.
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