Intercom, Inc.

MARCH 25, 2019

We’ve all signed up for a product only to realize a few months later that it didn’t quite fit our needs. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Dealing with reality.

User Testing 183

User Testing Customer Feedback Customer Experience Feedback Software 183

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

User Testing 156

User Testing Product Research Weak Development Team Construction 156

Userpilot

NOVEMBER 11, 2021

Product roadmaps is one of the subjects I am probably the most passionate about in the product world. While browsing one of the online communities I am part of, someone commented that outcome-based roadmaps were just ‘regular roadmaps’ anyway, and that: “… Any product manager that knows what they’re doing doesn’t need outcome-based roadmaps.

Roadmap 85

Roadmap Feedback Software User Testing Product Research 85

Mind the Product

NOVEMBER 1, 2017

A product persona is a fictional character created to represent a set of users that will react to your marketing mix (product, price, place, promotion) in a similar way. Market research and having a customer proxy are prerequisites for a persona workshop. This is the benefit of having a persona for a product. The Process.

Construction 98

Construction Workshop User Testing Customer Experience 98

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. For example, a user recruitment would typically take 3 days, same goes for my interview script writing.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

Roadmap 193

Roadmap Development Feedback Software User Testing 193

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

Weak Development Team 338

Weak Development Team Product Research User Testing Customer Experience 338

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

The Product Coalition

SEPTEMBER 7, 2023

That perplexing issue a user has. While it is true your user needs to be center stage, they are on a stage with other actors, with influencers, with action going on around them and a story unfolding. And this is where most products break — enterprise and consumer, professional and personal. Guilty as charged.

User Testing 106

User Testing Development Product Research Feedback Software 106

Gainsight

NOVEMBER 21, 2023

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. Autodesk’s story is a testament to the transformative power of data-driven decision-making and the value of listening to your users.

Feedback Software 52

Feedback Software Product Research Analytic Tools Customer Feedback 52

The Product Coalition

AUGUST 6, 2023

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. Clear roadmaps will ensure you reach your goals. As you know teamwork makes the dream work. Make it real.

Feedback Software 116

Feedback Software Development User Testing Customer Experience 116

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

The Product HQ

JUNE 10, 2024

Hard skills are useful for creating a successful product roadmap and product strategy. As a product lead, you need to effectively communicate with customers. A clear understanding of the product allows you to empathize with customers. Research is necessary if you are looking to break into an alternative industry.

User Testing 52

User Testing Data Visualization Research Software Analytic Tools 52

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

Document 77

Document Analytic Tools Feedback Software User Testing 77

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ And web notifications also pop up whenever a customer visits your website. Tweet This.

Product Research 180

Product Research Data Visualization User Testing Research Software 180

Ronke PM

MARCH 26, 2024

Product leaders must influence and engage all stakeholders, from sales and technical support to client success, design, research, marketing, and engineering. It is crucial to persuade these individuals to embody the product's concept through their coding, testing, branding, research, and design.

Weak Development Team 59

Weak Development Team User Testing Product Manager Product Management 59

Userpilot

JUNE 25, 2024

TL;DR Product design starts with the conception of a product and continues with research and testing until the point of market validation. Key stages of the product design/development process include research, ideation, prototyping, testing, planning, engineering, prototyping (again), deployment, and launch.

Research Software 52

Research Software Feedback Software Product Research User Testing 52

Userpilot

JANUARY 7, 2020

Roadmapping is a crucial part of every product manager’s role, but it’s safe to say a lot of PMs don’t particularly enjoy it. Luckily, there are some excellent product roadmap tools out there to help make it more bearable. In this article, we’re going to look at the most popular product roadmap tools. What will the roadmap show?

Feedback Software 102

Feedback Software Roadmap Customer Feedback User Testing 102

Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

Roman Pichler

NOVEMBER 6, 2023

Leading as the Head of Product A head of product is someone who manages a group of product people, individuals who look after a product or a product part—like an end-user-facing feature—and who might be called product managers or product owners. Goal setting: Determine the right outcomes and capture them in the right way.

Leadership 277

Leadership Customer Feedback Construction User Testing 277

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. These are complex deals on the customer side with buying committees, unique integration requirements, internal champions for each competing vendor, and reputational risk for choosing the wrong product.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

UX Planet

JUNE 14, 2024

Integration with profiles: Comments could be tailored to user preferences and avoid irrelevant suggestions. Time-synced Comments: For shows and movies, allow users to post comments tied to specific moments in the program. Spoiler protection: Comments could be hidden until viewers reach a certain point in the show or movie.

Product Research 97

Product Research Product Strategy Feedback Software Research Software 97

The Product Guy

NOVEMBER 21, 2018

Truly understanding your customers and finding ways to improve your product is an overwhelmingly daunting task. Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. It allows you to tap into the most influential customers.

User Testing 139

User Testing Customer Experience Customer Feedback Product Research 139

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I dug into this burning question with customer success (CS) leaders at Pulse 2019. The Core Feedback Loop.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? The first reaction is an issue because they do not have visibility of the research or assumptions and can only form opinions with bias. This is a mistake.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? The first reaction is an issue because they do not have visibility of the research or assumptions and can only form opinions with bias. This is a mistake.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

Product Innovation Educators

JUNE 17, 2024

I explain how mastering the seven knowledge areas of product management outlined by the Product Development and Management Association (PDMA) can help product managers elevate their careers and create products that customers love. Tools and Metrics : Leveraging data-driven insights and tools to make informed decisions and measure success.

Leadership 102

Leadership Research Software Development Data Visualization 102

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. It’s very important to have a very clear definition of these persona constructs to the most precise form. Similar approach applies to user persona.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

ProductPlan

JUNE 8, 2021

By helping our audience—from sales and marketing to engineering and QA—connect with the customer problem, we will drive better outcomes. The processes with IMPACT that help ensure we’re working on interesting problems include: Product discovery—Helps you better understand the customer problem and interestingly tell that story.

Product Research 97

Product Research User Testing Research Software Feedback Software 97

Intercom, Inc.

APRIL 6, 2018

As the head of content marketing at eFounders, I’ve come to rely on a loose framework to make these products talk, interact and connect with their users, each with their own, readily recognizable voice. Instead, the component parts of the “why” are the touchstones that help construct a narrative framework. Do what fits.

User Testing 222

User Testing Customer Experience Messaging Framework 222

The Product Coalition

MARCH 28, 2022

Customer Empathy Saw a number of memes on this topic (Exhibit A above)?—?clearly, clearly, all of us know the importance of truly understanding the customer problem before we ship a product, testing something with customers perhaps in a lab setting or in a pilot before scaling. There is definitely truth in that.

Product Research 158

Product Research Product Manager Product Management Weak Development Team 158

ProductPlan

JUNE 11, 2019

An outcome-based roadmap sounds like a good idea. Instead of a long list of context-free features and enhancements the roadmap is constructed to accomplish specific goals critical to the success of the business. The Problem With Outcome-Based Roadmaps. In reality, they end up with outcomes that fall short of expectations.

Roadmap 78

Roadmap Weak Development Team User Testing Product Research 78

The Product HQ

MAY 10, 2024

To do so, startup product managers will need to conduct market research to maximize product-market fit. Here, you will have to supplement your initial market research with additional context that will help you to optimize how you position your product in its respective market. Don’t try to memorize possible responses.

Startups 52

Startups Customer Experience User Testing Technical Review 52

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. We’ve written about this in our blog Sales Teams Close More Deals When You Give Them The Product Roadmap.)

User Testing 152

User Testing Customer Feedback Customer Experience Product Research 152

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Normalize feedback: Create a culture where giving and receiving feedback is encouraged and valued.

User Testing 57

User Testing Customer Feedback Feedback Software Customer Experience 57

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92