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User Research: What Is It and How to Do It in SaaS

Userpilot

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. Choose the appropriate research method.

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What is Customer Sentiment Score & How to Measure It?

Userpilot

The customer sentiment score can help you tell how well-perceived your brand is. Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. You’ll need a platform to do this.

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Every System Has a Bottleneck

Mironov Consulting

Software architects know that every system has a bottleneck.   and speeding up parsing by 10x might only give us a 20% improvement, because re-indexing reports is where we’re now slowest.  and   When we fix the biggest bottleneck, the next reveals itself.      Whac-a-Mole.

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Three Red Flags You’re Using the Wrong Customer Success Platform

Gainsight

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

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8 Essential Steps to Streamline Your Feedback Process

Usersnap

Feedback is a critical component of any successful project, whether you’re developing a product, crafting a marketing campaign, or refining a service. A well-structured feedback process ensures that input is gathered effectively, processed efficiently, and implemented in a way that improves the final outcome.

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How to Build a Crypto Prediction and Opinion Platform?

The Product Coalition

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

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Behavior Patterns UX: 8 Types & How to Identify Patterns With Data Analysis

Userpilot

In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. TL;DR User behavior patterns are the systematic ways users interact with a website and app. Book a demo now to begin.