Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? Under 35s are almost three times more likely to accept app push notifications than older generations, according to Comscore , but they also report the highest level of annoyance at receiving too many notifications. in 2017 to 7.8%

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Research Software Reporting Tools Development Data Visualization 134

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in SaaS. What is your background?

Research Software 132

Research Software Analytic Tools Feedback Software Reporting Tools 132

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. And once momentum decreases, it’s a lot harder to speed up. We learned a lot.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

UX Studio: Product Management

AUGUST 17, 2018

Testing competitors’ solutions. Even without a test-ready prototype or a website in the initial phase of product development, you can get ahead by testing competitors’ solutions with the target group to gain insights on what to do better. Beginning of a project – test the current solution you want to improve or rethink.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Mironov Consulting

JUNE 20, 2024

Software architects know that every system has a bottleneck.   and speeding up parsing by 10x might only give us a 20% improvement, because re-indexing reports is where we’re now slowest.  and   But what else can we do to keep a positive frame of mind?     Whac-a-Mole.   Etc. 

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

Roman Pichler

MARCH 11, 2020

Unlike a line manager, you usually don’t manage the development team and stakeholders as the person in charge of the product, and the individuals don’t report to you. The stakeholders come from different business units, for example, marketing, sales, support, and service for a commercial product. In other words, you are not their boss.

Leadership 261

Leadership Product Research Customer Experience Agile 261

Roman Pichler

MARCH 11, 2020

Unlike a line manager, you usually don’t manage the development team and stakeholders as the person in charge of the product, and the individuals don’t report to you. The stakeholders come from different business units, for example, marketing, sales, support, and service for a commercial product. In other words, you are not their boss.

Leadership 261

Leadership Product Research Customer Experience Agile 261

Intercom, Inc.

AUGUST 18, 2021

But all too often the way the underlying data is collected makes NPS little more than a vanity metric, easily rigged to give the impression of positive customer sentiment, leading to shallow insights and false assurances. At Intercom, we’re on a journey to do NPS the right way.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

PMLesson's Ace the PM Interview

MAY 14, 2021

Becoming an engineering manager is the first step into the big world of management for many software engineers. That is why we wrote this article to give you an overview of the transition from software engineer to engineering manager. But these new opportunities come with significantly more work and responsibility than any IC position.

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Mind the Product

SEPTEMBER 20, 2018

This curiosity has led me out of product management and into my first B2B sales position with ProdPad, where I’ve been tasked with building a repeatable, scalable, and successful sales process, and ultimately a larger sales team. The chances are that they hit the same problems repeatedly, and they may even have mentioned them to you.

User Testing 161

User Testing Customer Feedback Customer Experience Product Research 161

Intercom, Inc.

OCTOBER 10, 2019

We do it by closing distances that our technologies have just opened. That includes design systems, pattern libraries and guidelines, but it goes beyond that. I didn’t know if I wanted to be a librarian, but I wanted to bring librarianship to new settings, like this big information world we were constructing out of digital stuff.

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UX Research Software Reporting Tools Analytic Tools 168

The Product Coalition

MAY 11, 2021

I have also complemented this with a second meeting where I share wider topics linked to management & leadership (HR news, leadership ongoing topics, new processes and tools …) and provide space for questions and debate. Even in remote settings, a good leader shows positive energy, inspires and challenges their team.

Leadership 182

Leadership Feedback Software User Testing Customer Feedback 182

Userpilot

MAY 20, 2024

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). Here are the steps to perform a customer sentiment analysis: Invest in sentiment analysis tools to gather and analyze feedback accurately with features like real-time analysis and multi-source integration.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Customer Experience 84

Mixpanel

MARCH 30, 2020

Latest studies note that only 35% of product manager roles are filled by women, and most of those roles are entry-level positions, meaning they are often removed from influential decision making. Spotify’s mission is to give millions of artists a platform that reaches billions of fans. Jenny Wolochow. Hope Gurion. Rebecca Cooper.

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Analytic Tools Feedback Software Reporting Tools User Testing 116

Userpilot

JANUARY 9, 2024

Put it all together in a shareable UX audit report. There are several UX audit tools to consider when looking for options. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. Keep error messages simple and include a constructive solution.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. There are plenty of software products that start with a solution that is “possible” and “innovative” but has nothing to do with how people actually behave. It seems so simple!

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User Testing Product Research Research Software Customer Experience 140

UX Studio

MAY 30, 2023

Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Mobile payment systems are a good example of this. How can we make users feel safe regarding products and services? Trust is a crucial factor for a business to grow.

UX 97

UX Reporting Tools Research Software Data Visualization 97

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Intercom, Inc.

APRIL 22, 2021

In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. What’s the right way to do this in your company?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Ronke PM

MAY 8, 2024

We need product leaders who will lead through uncertainties with a calm, steady hand, leaders who recognize that while there is no perfect solution to the challenges they face daily, they are filled with aspirations, ideas, and ideals without preeminence. This common language binds all employees together.

Leadership 86

Leadership Reporting Tools Product Management Product Manager 86

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Atlassian

JANUARY 21, 2022

By sharing the written review ahead of time, managers can set the foundation for positive communication. Dig through old emails and to-do lists, comb through your completed tasks in your project management software. Example: “I’d like to play a bigger role in guiding strategy on customer-facing software updates. Life goes on.

Software Review 123

Software Review User Testing Construction Product Research 123

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Different software engineers work on different kinds of technical projects. This, too, can influence the potential career trajectory of a software engineer.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective self service support tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your self service support needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your proactive customer service needs. Ready to see Userpilot in action?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

JULY 19, 2022

We study our customer’s wants, needs, and behaviors so we can deeply understand their problems and provide the right solutions. Our insights are used to shape strategy and help the company focus on what matters most – building products that deliver value and positive impact to our customers and our business. . Tools and methods.

Data Visualization 118

Data Visualization User Testing Research Software Product Research 118

Business of Software Conference

AUGUST 1, 2019

There are few people as qualified to talk about the landscape of software investment as Bill Janeway. On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. The Rise And Fall Of Enterprise Software”. Upcoming Events.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

The Product Coalition

DECEMBER 23, 2023

Source: [link] “This was followed swiftly in 1729 by the construction of East India House on Leadenhall Street in London , which acted as the HQ for East India Trading Company and its legions of workers. It’s About Having Options We’re all aware of the positions on this debate. Here’s what we’ve uncovered. Apple Park.

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Fractional CTO User Testing Research Software Reporting Tools 121

UX Planet

FEBRUARY 7, 2024

While familiar with my native country’s system, drawing comparisons to the US market was an enlightening experience. However, as I delved deeper into financial realities and diverse market dynamics, my vision shifted from constructing a house to acquiring an apartment.

Systems Review 91

Systems Review Construction Research Software Government 91

Userpilot

FEBRUARY 25, 2024

Looking for an effective proactive customer service tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

MARCH 4, 2021

In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. Use your position to open the door to people with little access , share resources, and good opportunities.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. The issue feels a little more systemic. Using these ideological tools for your own sanity is great.

User Testing 177

User Testing Weak Development Team Customer Experience Customer Feedback 177

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

UserVoice

MARCH 21, 2017

Leading a product management organization is a unique role in modern technology companies, and one that was quite uncommon until fairly recently. While many roles in an organization are highly measurable—salespeople hitting their quotas, customer support issue turnaround time, system uptime, etc.—there’s

Reporting Tools 120

Reporting Tools Product Research Vision Customer Experience 120

Atlassian

FEBRUARY 18, 2022

Behavior #5: engaging in constructive conflict or confrontation. A challenging leadership style — encouraging team members to do more than they think they can — can also promote psychological safety, but only after the leader has already developed a positive team climate (through consultative and supportive leadership).

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Weak Development Team Leadership Consulting Reporting Tools 132