Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 132

Research Software Analytic Tools Feedback Software Reporting Tools 132

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 88

Feedback Software User Testing Research Software Customer Feedback 88

Product Talk

MAY 10, 2017

How do managers monitor and provide feedback without dictating and controlling? When we ask our teams to build an Android app or to develop a subscription offering, we are also being output-oriented. Or they prefer a mobile web experience to an app experience? So I started to wonder: How do we empower product teams?

Product Research 238

Product Research User Testing Feedback Software Research Software 238

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 132

Data Visualization Reporting Tools Feedback Software Customer Feedback 132

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Generative AI is a potent tool for content creation and data generation since it can generate new data with some originality by learning from existing data.

Generative AI 124

Generative AI Feedback Software Research Software User Testing 124

Intercom, Inc.

MAY 18, 2018

We simply didn’t have the systems in place to set them up for success. We’re in a position now where we can hire people who have potential and match our values, but who need a nurturing environment. Appreciates fair, constructive feedback. Nice to haves: Comfortable giving constructive feedback to peers.

Strategy 222

Strategy Construction User Testing Customer Feedback 222

Userpilot

JANUARY 25, 2022

Looking for sure-fire ways to increase app engagement? It’s a fact of SaaS life that more engaged users are more valuable users. We pride ourselves on knowing a few things about how to increase app engagement, and in this blog, we’ll share exactly what we’ve learned. What is app engagement?

Feedback Software 92

Feedback Software User Testing Product Research Onboarding KPIs 92

Intercom, Inc.

AUGUST 18, 2021

But all too often the way the underlying data is collected makes NPS little more than a vanity metric, easily rigged to give the impression of positive customer sentiment, leading to shallow insights and false assurances. Luckily, there are a number of great partners in our app store who integrate with Intercom for surveys and feedback.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. There are several UX audit tools to consider when looking for options. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Data Visualization 86

Userpilot

JANUARY 7, 2020

Luckily, there are some excellent product roadmap tools out there to help make it more bearable. In this article, we’re going to look at the most popular product roadmap tools. The product roadmap tools we’re going to look at are: Wrike. More specifically, the Product owner will oversee the roadmap’s construction.

Feedback Software 103

Feedback Software Roadmap Customer Feedback User Testing 103

UX Studio: Product Management

AUGUST 17, 2018

Validating the value proposition of an app or website – do your potential customers understand it? Testing competitors’ solutions. Even without a test-ready prototype or a website in the initial phase of product development, you can get ahead by testing competitors’ solutions with the target group to gain insights on what to do better.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

The Product Coalition

MAY 24, 2021

You get vague feedback on why you didn’t get the promotion, or unclear guidance on what you can do to position yourself for the next one. Fostering growth in your team and creating a positive team culture requires thought and intention. The reality is that great hiring and recruiting is time consuming and challenging.

Product Research 179

Product Research User Testing Research Software Feedback Software 179

Userpilot

JANUARY 10, 2024

Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. Book a demo to discuss your needs with our team and get tailored solutions. We covered: The benefits of proper user research.

User Testing 89

User Testing Research Software Analytic Tools Feedback Software 89

Mironov Consulting

JUNE 20, 2024

Software architects know that every system has a bottleneck.    Imagine an analytics app where the slowest step is uploading massive data sets from remote devices… if we’re clever enough to unblock uploads, we’re going to discover that the slowest step is now parsing/cleaning incoming data. and

Analytic Tools 69

Analytic Tools Feedback Software Reporting Tools Data Visualization 69

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS. That actually makes it relatively low compared to other industries, such as eCommerce and Construction.

Analytic Tools 110

Analytic Tools Feedback Software Research Software Data Visualization 110

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. Real-time customer engagement is when a customer interacts with your brand actively with back-and-forth feedback. Send personalized in-app messages.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools User Testing 92

Userpilot

NOVEMBER 29, 2022

Not only can it make or mar the first impression users have about your product, but it’s also the first channel for obtaining real-time product feedback for your product teams. By the end of this post, you’ll be armed with enough knowledge, the right tools , and be inspired by great user onboarding examples to build engaging onboarding tours.

Feedback Software 91

Feedback Software Analytic Tools Research Software Onboarding KPIs 91

Userpilot

MAY 20, 2024

Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). You’ll need a platform to do this.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Customer Experience 84

PMLesson's Ace the PM Interview

FEBRUARY 2, 2022

Even if you have years of software engineering experience under your belt, the technical interview can be daunting! For senior software developers, the fear may be related to not being as familiar with programming language or concepts. They are also widely used on a day-to-day basis by software engineers. What is an Array?

Software Engineering 98

Software Engineering Feedback Software Engineering Data Visualization 98

Mind the Product

OCTOBER 23, 2018

A feature roadmap also puts you in a position where you can win the battle, but lose the war. Most of the executives argued that they should work to find a way to speed up the elevators, or drive a new elevator shaft through the building, but instead they came up with a totally different solution. You Haven’t got Business Buy-in.

Roadmap 195

Roadmap Development Feedback Software User Testing 195

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 82

Research Software Feedback Software Government Differentiation 82

The Product Coalition

OCTOBER 26, 2021

Quick context information: this tool?—?Cockpit?—?only After meticulous product discovery, we were aware of what features we had to build to increase the value proposition of the web-app. The value proposition is working also well, the qualitative feedback about the product is very positive ??. no need to analyse it.

Research Software 160

Research Software User Testing Feedback Software B2C 160

Userpilot

APRIL 11, 2023

SaaS companies generally enjoy a high retention rate, with an average CRR of about 90%. Using surveys like the NPS survey to collect user feedback and identify areas of improvement. Userpilot provides features and tools that help companies focus on creating the right environment for customer success. Userpilot Resource Center.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? And for me, before I got onto the dev manager role I was actually the product owner for the mobile platform team. Priya : Yeah, absolutely.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

UX Planet

FEBRUARY 19, 2024

In a design project at AT&T, a business request came to our team to design a target experience for selling wireless products at retail stores that will replace existing systems in a couple of years. The business decided to purchase the Salesforce platform to replace OPUS and improve sales and service efficiency.

Feedback Software 78

Feedback Software Research Software Customer Experience User Testing 78

Roman Pichler

JULY 6, 2021

When you become a head of product, you move into a line management position. This includes establishing psychological safety, fostering collaboration and trust amongst the product people, establishing clear roles and expectations, which I’ll discuss below, and ensuring that everyone has the right infrastructure and tools available.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Userpilot

JANUARY 27, 2022

Are you looking to reduce product churn for your SaaS business? If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. Whether a churn rate is good depends on the size of the SaaS business. What is product churn in SaaS?

Feedback Software 87

Feedback Software Analytic Tools User Testing Weak Development Team 87

Agile Velocity

NOVEMBER 17, 2022

“I have some critical feedback for you that I’d like share. Feedback loops are a key part of working in an Agile way. Creating a feedback rich environment is a responsibility of the full team, and is a integral element in having a high performance Agile team. It’s a loving thing to do to give generous, constructive feedback.”

Feedback Software 95

Feedback Software Feedback Loop Agile Construction 95

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? You can provide self-service support inside the app using a resource center so that customers can quickly solve repetitive problems on their own without leaving your product.

Feedback Software 91

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 91

PMLesson's Ace the PM Interview

MAY 14, 2021

Becoming an engineering manager is the first step into the big world of management for many software engineers. That is why we wrote this article to give you an overview of the transition from software engineer to engineering manager. But these new opportunities come with significantly more work and responsibility than any IC position.

Software Engineering 92

Software Engineering Engineering Reporting Tools Feedback Software 92

Userpilot

NOVEMBER 29, 2023

In this article, we explore: What performance reporting is Why it is important What to include in a performance report How to create performance reports The best analytics tools for performance reporting Let’s get right to it! PM and analytics tools enable managers to automate data collection and reporting, especially in the SaaS space.

Data Visualization 91

Data Visualization Reporting Tools Analytic Tools Feedback Software 91

The Product Coalition

AUGUST 6, 2023

You should update your roadmap with new technologies, or with a piece of new information you’ve learned. Define your goals and initiatives Idea Generation: Brainstorming and gathering potential product ideas based on market needs, customer feedback, and innovative concepts. Brainstorm and make those great ideas to come life.

Feedback Software 115

Feedback Software Development User Testing Customer Experience 115

The Product Coalition

MAY 11, 2021

I have also complemented this with a second meeting where I share wider topics linked to management & leadership (HR news, leadership ongoing topics, new processes and tools …) and provide space for questions and debate. Give feedback and ask for feedback regularly. In remote settings it is even more important.

Leadership 182

Leadership Feedback Software User Testing Customer Feedback 182

Product Innovation Educators

NOVEMBER 18, 2024

James shares that many teams are now working with their second or third generation of AI tools, particularly in sales and marketing. This example revealed a deeper structural issue: The company needed to move up-market from a commoditized position to remain competitive.

User Testing 80

User Testing Product Research Product launches Research Software 80