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How to Collect Qualitative Feedback in SaaS

Userpilot

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

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How to learn from churn – designing good user offboarding

Intercom, Inc.

We’ve all signed up for a product only to realize a few months later that it didn’t quite fit our needs. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Dealing with reality.

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How Autodesk Achieved 20% Response Rates and Reduced Response Times to One Week Using Targeted In-App Feedback Surveys

Gainsight

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. Autodesk’s story is a testament to the transformative power of data-driven decision-making and the value of listening to your users.

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Escape From the Feature Roadmap to Outcome-driven Development

Mind the Product

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

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Crafting Success: How Understanding Context Transforms Product Development

The Product Coalition

That perplexing issue a user has. While it is true your user needs to be center stage, they are on a stage with other actors, with influencers, with action going on around them and a story unfolding. And this is where most products break — enterprise and consumer, professional and personal. Guilty as charged.

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Creating a Product Roadmap? Ask Yourself These Questions

Gainsight

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

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Is Customer Feedback Really Making It to Your Product Roadmap?

Gainsight

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I dug into this burning question with customer success (CS) leaders at Pulse 2019. The Core Feedback Loop.