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Moving from Solutions to Problems

Folding Burritos

Most likely, you even found yourself in this position right from the get-go; you probably didn’t cause this. The reason is that we often fail to be constructive and pedagogic; if we don’t try to change their mindset, we’re sentencing ourselves to be thought of as “those pesky Naysayers.”. Soon after, an email arrives. Another email.

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From vanity to value: How Intercom conducts NPS surveys

Intercom, Inc.

But all too often the way the underlying data is collected makes NPS little more than a vanity metric, easily rigged to give the impression of positive customer sentiment, leading to shallow insights and false assurances. At Intercom, we’re on a journey to do NPS the right way.

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The ultimate marketing technology stack for 2019

Intercom, Inc.

Additionally, Intercom solves one of the biggest headaches when it comes to constructing your tech stack – integrations. Better yet, instead of marketing logging into one system, and sales into another, both teams can use the the Outreach dashboards and tools, making sure no lead falls through the cracks. Alternatives: SalesLoft.

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So, your boss’s boss walks into your office and changes your roadmap…

The Product Guy

As humans we have a deep desire to have all the answers especially to someone who is in a higher authoritative position. It turns out it was over 35 forms that were riddled with conditional logic, a redundant backend ticketing system, several dashboard views and needed to cater to a myriad of job functions.

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How to Build a Crypto Prediction and Opinion Platform?

The Product Coalition

Machine learning models and feature selection play pivotal roles in constructing reliable predictive tools. A well-designed dashboard should provide users with easy access to predictions, historical performance data, and personalized settings. The choice of algorithms can significantly impact the platform’s effectiveness.

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What is Customer Sentiment Score & How to Measure It?

Userpilot

Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). Assign positive and negative scores to responses to calculate the overall customer sentiment score and track changes over time. Generally, a higher sentiment score indicates a more positive overall customer feeling.

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How We’re Helping During COVID-19

Indicative

With this blog post, we aim to start constructive conversations with anyone who needs our help. As a customer analytics company with a global customer base, Indicative is in a unique position to help. . Here’s how our team is equipped to offer during this time: A COVID-19 dashboard. These stories are inspiration fuel.