Construction Customer Satisfaction Feedback Software Weak Development Team 
UX Planet
MARCH 29, 2025
There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? However, having a good approach provides you with confidence and solutions. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.
Userpilot
APRIL 27, 2023
How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users. Book the demo!
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Userpilot
JANUARY 22, 2020
As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. It’s since become a popular way of measuring customer satisfaction. Key takeaways.
Intercom, Inc.
OCTOBER 16, 2018
They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. Customer satisfaction (CSAT) scores. First response time.
The Product Coalition
JANUARY 27, 2022
At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?
Userpilot
JANUARY 27, 2022
Are you looking to reduce product churn for your SaaS business? If speaking realistically, product churn is inevitable for SaaS companies but decreasing churn by just 5% can cause your profit to rise as much as 25-125%. Whether a churn rate is good depends on the size of the SaaS business. What is product churn in SaaS?
The Product Coalition
OCTOBER 30, 2023
It was another bad start to what seemed like Groundhog Day. “I This was the third conversation we were having about the product, an app that served our own company along with external customers. That’s how budgets were constructed up until this year. Outcomes that initially float to the surface are often weak.
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