Mind the Product

OCTOBER 27, 2016

It wasn’t too long ago that designers and developers were disciples of strictly separate crafts – but today, someone who can do both well is quickly labelled a “unicorn”, and sought after by many a unicorn-thirsty start-up. It’s becoming a less and less reliable model for how customers actually engage with brands and businesses.

Customer Experience 207

Customer Experience User Testing Customer Feedback Weak Development Team 207

Roman Pichler

JULY 8, 2024

3] Co-create the Product Strategy and Roadmap The traditional way to engage the stakeholders and secure their support is to present them with a draft strategy and roadmap, collect their feedback, update the plans, and, if necessary, show them the updated version. A great way to do this is to use the feedback framework shown in Figure 4.

Roadmap 245

Roadmap Product Strategy Strategy Weak Development Team 245

The Product Guy

APRIL 9, 2019

The challenge to the product managers is to translate these into a more functional plan for our engineering team. We perceive strategy from the management as the gospel – Usually the opposite, a good leadership team usually expects the individual contributors to provide iterative feedback. Simple task, right? First Attempt.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Intercom, Inc.

OCTOBER 16, 2018

They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. Customer satisfaction (CSAT) scores. But KPIs carry the risk of seeming impersonal.

Weak Development Team 154

Weak Development Team Customer Experience User Testing Customer Feedback 154

Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. Customer expectations shift dramatically depending on device. I don’t have enough time in my day. We hear ya.

User Testing 246

User Testing Feedback Software Technical Review Product Management 246

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 274

Customer Experience Product Management Product Manager Product Research 274

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 274

Customer Experience Product Management Product Manager Product Research 274

Intercom, Inc.

NOVEMBER 24, 2021

We know that moving at speed is all about making decisions quickly and acting on them – but quick decisions get a bad rap. . Still, effective, quick decision-making is a skill we crave and can increase agility, energy, and momentum within any team. . The second challenge is implementing a feedback loop.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Folding Burritos

FEBRUARY 22, 2016

The reason is that we often fail to be constructive and pedagogic; if we don’t try to change their mindset, we’re sentencing ourselves to be thought of as “those pesky Naysayers.”. You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve. features.).

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

The Product Coalition

OCTOBER 2, 2024

Stefan Röse breaks down how Quantilope is pushing forward customer development and the consumer research field. That’s why product leaders like Stefan Röse of the insights automation startup Quantilope focus on providing researchers with high-quality data as quickly as possible. While flying from the U.K. to the U.S.,

User Testing 141

User Testing Data Visualization Customer Feedback Research Software 141

Userpilot

SEPTEMBER 24, 2024

Deploying the major types of survey questions enables you to understand your customers better and make more data-driven product improvements. We'll delve into 11 types of survey questions, providing concrete survey question examples and best practices to help you collect accurate feedback at scale. MCG survey question.

Data Visualization 111

Data Visualization Customer Feedback Product Research User Testing 111

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” My view is that this evolution is bad for product management careers and the customers who benefit from what we do.

User Testing 191

User Testing Weak Development Team Customer Experience Customer Feedback 191

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

DECEMBER 21, 2021

Here’s our story how we’re developing a product using machine learning and neural networks to boost translation and localization Artificial intelligence and its applications are one of the most sensational topics in the IT field. If so, what is the value of the solution you’re developing? Often people confuse it with automation.

Artificial Inteligence 143

Artificial Inteligence Analytic Tools Weak Development Team Data Visualization 143

The Product Coalition

JULY 29, 2021

Complexity Does Not Need To Look Complex Photo by Karina Zhukovskaya from Pexels You are still on a high from developing that elegant Product idea that would solve all your users’ problems. It took me north of six months to Conceive, Construct and Convince. Why Answers questions Why do users need it?

Weak Development Team 157

Weak Development Team Construction Data Visualization Customer Experience 157

Sachin Rekhi

FEBRUARY 1, 2016

I think one of the first challenges that new product leaders face is understanding exactly the division of labor between themselves and their team members. While you are largely given sound advice to focus on driving results through your team, it doesn't mean that when done right you are shirking all individual responsibility.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141

Userpilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? TL;DR In-app surveys are short questionnaires used for collecting feedback from users. They allow you to gather large amounts of specific and targeted feedback. Userpilot is a more comprehensive tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

ProductPlan

MARCH 12, 2019

Cultural fit is a relatively new concept in hiring and team building. This has given hiring managers the confidence to reject prospects who look perfect on paper, but might not mesh with the existing team and company norms. Culture sets the tone, permeating every aspect of the team and the quality of their work.

Weak Development Team 96

Weak Development Team User Testing Magazine Positioning 96

Roman Pichler

JULY 6, 2021

Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Another key aspect to support the people on your team succeed is to create the right environment for people to succeed. For some people, that’s straightforward.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Product Talk

AUGUST 16, 2023

And she’s also always happy to coach the members of the Product Talk team in how to develop our own continuous discovery skills, too. While Welena’s role at Product Talk is not strictly as a product manager, that doesn’t stop her from developing and practicing her continuous discovery skills. You can submit your story here.

Product Research 178

Product Research Weak Development Team User Testing Customer Experience 178

The Product Coalition

MARCH 28, 2022

Customer Empathy Saw a number of memes on this topic (Exhibit A above)?—?clearly, clearly, all of us know the importance of truly understanding the customer problem before we ship a product, testing something with customers perhaps in a lab setting or in a pilot before scaling. the market, competition, customer needs etc.).

Product Research 172

Product Research Product Management Product Manager Weak Development Team 172

The Product Coalition

MARCH 5, 2023

Not only does this help them develop their skills and expertise, but it also ensures that your team is constantly improving and growing. With this in mind, I shall explain and provide examples, and I would love your feedback and questions. Provide regular feedback In recent years, managing has become a mentor’s game.

Weak Development Team 139

Weak Development Team Product Management Product Manager Management 139

The Product Coalition

NOVEMBER 24, 2020

A Scrum Master should recognize that different stages of a Scrum Team’s development require different approaches: some, teaching; some, coaching; and some, mentoring. A Scrum Master’s principal objective should be to remove themselves from daily operations by enabling the Scrum Team to be self-organizing. A cross-functional?—?be

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Myth #3: The product owner is responsible for the team performance.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 147

Reporting Tools Agile Feedback Software User Testing 147

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity. Strategy first, technology second.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Mind the Product

JULY 25, 2018

One prevalent theme that came up in all the interviews was how, when trying to find a solution to a challenging problem, you should try to leverage all the diverse skills available in the team. Encourage the team to think of at least four solutions to the problem being presented, if not more. engineering, commercial, design etc.)

Weak Development Team 142

Weak Development Team Analytic Tools Research Software Construction 142

UserVoice

JULY 31, 2017

Saying no isn’t a bad thing—if we didn’t say no our products would never be released because they would include thousand of features and support every use case imaginable. “An An effective plan for product development includes prioritization as its most important facet,” says Cypd’s VP of Product Jason Burke. “A

Customer Experience 201

Customer Experience User Testing Weak Development Team Data Visualization 201

UX Studio: Product Management

JUNE 14, 2024

Based on my experience and after a series of internal mentoring at UX studio, I observed a lot of similarities between Ryoba and how designers use feedback. I must acknowledge that there’s no miracle snake oil for solving the struggles of feedback. As a designer, you receive a lot of feedback every day.

User Testing 71

User Testing Customer Feedback Feedback Software Customer Experience 71

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation.

Weak Development Team 141

Weak Development Team User Testing Technical Advisors Product Research 141

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JANUARY 27, 2022

Product churn is a metric that measures how many customers leave your product over a specific period. To calculate the customer churn rate , divide the number of customers lost during the given period by the number of customers present at the start of that period, and multiply the result by 100. Churn Rate Calculation.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Mixpanel

SEPTEMBER 30, 2021

But that doesn’t mean I don’t understand how important user interviews can be for learning how people use my products. Why use both user interviews and product analytics? To get into how to balance product analytics with user feedback, I’ll start with a bit more on why I, wonky Mixpanel guy, believes both are very important.

Data Visualization 111

Data Visualization Analytic Tools User Testing Customer Feedback 111

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I This was the third conversation we were having about the product, an app that served our own company along with external customers. This was the third conversation we were having about the product, an app that served our own company along with external customers.

Roadmap 135

Roadmap Feedback Software Onboarding KPIs User Testing 135

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. And sure enough, the feedback was that things were starting to slow down. What we did was, for us, massively insightful, maybe more insightful than we ever realized going into it. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mind the Product

NOVEMBER 26, 2019

Bad time-management in product teams (or any team for that matter) is a source of pain for many but, by taking some simple actions you can ensure they’re a thing of the past. Here’s how you can support your team’s time-management as a product leader. In Conclusion.

Customer Experience 146

Customer Experience Weak Development Team Management Management 146