Roman Pichler

JULY 6, 2021

Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Another key aspect to support the people on your team succeed is to create the right environment for people to succeed. For some people, that’s straightforward.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Intercom, Inc.

NOVEMBER 24, 2021

We know that moving at speed is all about making decisions quickly and acting on them – but quick decisions get a bad rap. . They’re considered heedless, overly luck-dependent, and almost treasonous by those of us in the data and research domains. The second challenge is implementing a feedback loop.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Usersnap

JUNE 24, 2022

It’s vital customer feedback you need to validate that what your business is doing is on the right track! If you only reply to negative reviews, that’s all prospective customers will see and it will give them a bad first impression of your company. Customers used to transfer information through word of mouth.

User Testing 52

User Testing Feedback Software Customer Feedback Software Review 52

Product Talk

AUGUST 16, 2023

And she’s also always happy to coach the members of the Product Talk team in how to develop our own continuous discovery skills, too. While Welena’s role at Product Talk is not strictly as a product manager, that doesn’t stop her from developing and practicing her continuous discovery skills. You can submit your story here.

Product Research 172

Product Research Weak Development Team User Testing Customer Feedback 172

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. It was a valuable growth for me to be deeply involved in assessing business values and technical feasibility with my team.

Feedback Software 91

Feedback Software Research Software User Testing Product Research 91

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 128

Reporting Tools Agile Feedback Software User Testing 128

Ronke PM

MARCH 26, 2024

These leaders understand that bringing effective products, solutions, and services to market requires consensus building and engaging cross-functional teams in the journey. After all, the partner teams build products, not the product manager alone. We just execute differently, and sometimes we have a bad day or week.

Weak Development Team 59

Weak Development Team User Testing Product Management Product Manager 59

Mixpanel

SEPTEMBER 30, 2021

But that doesn’t mean I don’t understand how important user interviews can be for learning how people use my products. Why use both user interviews and product analytics? To get into how to balance product analytics with user feedback, I’ll start with a bit more on why I, wonky Mixpanel guy, believes both are very important.

Data Visualization 111

Data Visualization Analytic Tools User Testing Customer Feedback 111

The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I This was the third conversation we were having about the product, an app that served our own company along with external customers. This was the third conversation we were having about the product, an app that served our own company along with external customers.

Roadmap 116

Roadmap Feedback Software Onboarding KPIs User Testing 116

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken Yet I could still see the tension on the team’s face and almost feel the hesitance in the air even though we were all separated by significant distance — no one wanted to be there. As a result, the team struggled with how to prepare. Yeah, I was seemingly in a bad mood.

Technical Review 115

Technical Review User Testing Product Research Customer Feedback 115

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Many companies think they know what users or customers care about. They may have even talked to potential customers. They have personas with descriptions. But here’s the thing.

User Testing 136

User Testing Product Research Research Software Customer Experience 136

Userpilot

NOVEMBER 14, 2022

The key to business success is to choose the right niche as you want to focus on the most profitable customers that fit your business best. The good news is that SEO can help make that process much easier by giving you the insights your team needs to pick a profitable niche and scale your business. Let’s see how!

User Testing 98

User Testing Data Visualization Research Software Customer Experience 98

Userpilot

OCTOBER 31, 2022

But what about the customer on the opposite end? Negative personas accurately portray the users least likely to find value in your product. So it differs from personas which are mostly product users. A negative persona helps you improve customer fit by revealing customer profiles that lower your retention rate.

Feedback Software 97

Feedback Software User Testing Research Software Data Visualization 97

Intercom, Inc.

OCTOBER 16, 2018

They help managers evaluate how their employees are doing, the value they bring to a team and how their work can be improved. When I first started to work at Intercom as a Customer Support Representative (CSR), KPIs were completely foreign to me. Customer satisfaction (CSAT) scores. But KPIs carry the risk of seeming impersonal.

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Weak Development Team Customer Experience Customer Feedback User Testing 154

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

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User Testing Research Software Product Research Feedback Software 73

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Myth #3: The product owner is responsible for the team performance.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

The Product Coalition

MARCH 5, 2023

Not only does this help them develop their skills and expertise, but it also ensures that your team is constantly improving and growing. With this in mind, I shall explain and provide examples, and I would love your feedback and questions. Provide regular feedback In recent years, managing has become a mentor’s game.

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Weak Development Team Product Management Product Manager Management 121

Split

MARCH 29, 2024

A production environment in software development is the final stage where applications meet end-users. This environment plays a pivotal role in delivering new features, shaping the user experience, and driving the success of any software product. This gives clarity on this vital aspect of software development.

Feedback Software 52

Feedback Software User Testing Data Visualization Product Research 52

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. Never before has the customer been empowered with so many choices and information about those choices. They are not questions that can be answered once, or in a vacuum independent of the others.

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

The Product Coalition

DECEMBER 21, 2021

Here’s our story how we’re developing a product using machine learning and neural networks to boost translation and localization Artificial intelligence and its applications are one of the most sensational topics in the IT field. If so, what is the value of the solution you’re developing? Often people confuse it with automation.

Artificial Inteligence 127

Artificial Inteligence Analytic Tools Data Visualization Weak Development Team 127

The Product HQ

MAY 10, 2024

Since product development is such a lucrative field, this is a crucial role for the company. This includes the project management of all of the activities done in product conceptualization, design, development, and marketing. To do so, startup product managers will need to conduct market research to maximize product-market fit.

Startups 52

Startups Customer Experience User Testing Technical Review 52

The Product Coalition

MARCH 28, 2022

Customer Empathy Saw a number of memes on this topic (Exhibit A above)?—?clearly, clearly, all of us know the importance of truly understanding the customer problem before we ship a product, testing something with customers perhaps in a lab setting or in a pilot before scaling. There is definitely truth in that.

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Product Research Product Management Product Manager Weak Development Team 152

The Product Coalition

SEPTEMBER 2, 2022

The leadership team finally agreed on the vision. enabling consumers to make the right decisions about their health at an affordable price. However, we were at a crossroads when it came to the user base. The best answer was to serve both sets of users. A yes with a weak how or a no receives a zero. Choice made.

Product Strategy 125

Product Strategy Strategy User Testing Weak Development Team 125

Userpilot

MAY 26, 2024

Is Appcues or Chameleon the best tool for customer feedback? And is there a better software that would better fit your needs? In this post, we’ll discuss exactly what the perfect tool for performing customer feedback should deliver and which will be the best choice for your company’s needs. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

PMLesson's Ace the PM Interview

MARCH 15, 2021

You’ve probably also been asked “what’s your greatest strength (or weakness)” once or twice while interviewing for jobs. You may have also read the famous article ‘Good Product Manager/Bad Product Manager’ by Ben Horowitz. Interview example: “I strive to be a data-driven decision maker for my teams.

Weak Development Team 52

Weak Development Team User Testing Feedback Software User Friction 52

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 253

Customer Experience Product Management Product Manager Product Research 253

Roman Pichler

APRIL 1, 2020

Here is why: We routinely interact with individuals who have different perspectives, interest, and needs, such as users, customers, stakeholders , development team members. Users don’t always have the same wants and needs as customers, and the ideas of the stakeholders and dev team may diverge.

Customer Experience 253

Customer Experience Product Management Product Manager Product Research 253

The Product Coalition

MAY 19, 2020

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. We as researchers constantly supported the product team with insights.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

ProductPlan

MARCH 12, 2019

Cultural fit is a relatively new concept in hiring and team building. At the same time, it’s widely acknowledged that the most qualified candidate isn’t necessarily the best one if they’re not a good fit for the culture. Culture sets the tone, permeating every aspect of the team and the quality of their work.

Weak Development Team 82

Weak Development Team User Testing Magazine Positioning 82

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. I realized that that wasn’t really gonna happen I’m very very bad at competition. The second level: you solve the immediate problem that you’re being given. Karthik: That’s nice.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Tyner Blain

SEPTEMBER 18, 2023

It is important to not describe a situation as self-evidently bad , but rather to reshape your framing to discuss the problem which attends. We don’t want our teams to operate with a lack of clarity, we want them to operate comfortably with a lack of certainty. Imagine road construction on your commute to work in the morning.

Customer Experience 52

Customer Experience User Testing Research Software Weak Development Team 52

Usersnap

APRIL 27, 2022

We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. As the OKR driver for reducing SaaS churn, I faced an unknown opponent because I was unaware of why our customers were leaving us.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Modus Create

MARCH 8, 2022

” or “which features will be released to our customers and when?” In Agile, a release is a group of software features that can be developed and deployed to the users in a given period. But there is danger in constantly deploying new product features as they are developed. What is Agile Release Planning?

Agile 52

Agile Weak Development Team User Testing Customer Feedback 52

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

UX Studio: Product Management

APRIL 27, 2020

We went to the field with our football app to get real-life insights. Our client creates digital products to help football fans follow matches, favorite teams, news or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. Before design, the team already had.

User Testing 84

User Testing Product Research Research Software Feedback Software 84

Sachin Rekhi

FEBRUARY 1, 2016

I think one of the first challenges that new product leaders face is understanding exactly the division of labor between themselves and their team members. While you are largely given sound advice to focus on driving results through your team, it doesn't mean that when done right you are shirking all individual responsibility.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141