UX Planet

DECEMBER 19, 2023

The topic for this article came about recently, since one of the applications I worked on 13 years ago (technically speaking, I started working on it 13 years ago, and that particular engagement continued for 2 years), is still actively being used in a facility that I go to almost on a daily basis.

Feedback Software 90

Feedback Software Analytic Tools User Testing Research Software 90

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Split

MARCH 20, 2024

This spans planning, development, testing, approval, deployment, release, and post-implementation support. Without dependable deployment processes, teams face greater technical debt, production issues and risk of downtime, and delays in unlocking business value from code. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Usersnap

FEBRUARY 4, 2019

Customers making purchases. And what keeps customers making purchases? The question then becomes how you determine the satisfaction level of your customers. Monitoring customer satisfaction means getting feedback from them. GETTING SOLICITED FEEDBACK. Unfortunately, a lot of customers ignore those emails.

User Testing 70

User Testing Customer Feedback Feedback Software Customer Experience 70

Userpilot

MARCH 16, 2023

Looking for an in-depth review of UserGuiding pricing so you can understand whether it’s the right choice for you? Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. You can fully customize all creations to reflect your company’s branding.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

JANUARY 27, 2022

Software project managers deal with long product development cycles and keep changing priorities that disrupt the custom software development process. As a result, a finished software product doesn’t meet customers’ requirements and expectations. It often makes testing stages of products or changing other alternatives impossible.

Reporting Tools 128

Reporting Tools Agile Feedback Software User Testing 128

The Product HQ

JUNE 1, 2024

Technical PM Skills A big part of the role of a startup product manager is working with engineers to define and build the product. While you don’t need to know as much about technical product development as an engineer, you should have a good enough understanding and basic knowledge of how technology works.

Startups 52

Startups Product Management Product Manager Technical Review 52

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. It was a valuable growth for me to be deeply involved in assessing business values and technical feasibility with my team.

Feedback Software 91

Feedback Software Research Software User Testing Product Research 91

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

User Testing 75

User Testing Research Software Product Research Customer Experience 75

The Product Guy

NOVEMBER 21, 2018

Truly understanding your customers and finding ways to improve your product is an overwhelmingly daunting task. Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. It allows you to tap into the most influential customers.

User Testing 139

User Testing Customer Experience Customer Feedback Product Research 139

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 128

Data Visualization Reporting Tools Feedback Software Customer Feedback 128

Ronke PM

MARCH 26, 2024

Product leaders must influence and engage all stakeholders, from sales and technical support to client success, design, research, marketing, and engineering. It is crucial to persuade these individuals to embody the product's concept through their coding, testing, branding, research, and design.

Weak Development Team 59

Weak Development Team User Testing Product Management Product Manager 59

The Product HQ

MAY 10, 2024

To do so, startup product managers will need to conduct market research to maximize product-market fit. Here, you will have to supplement your initial market research with additional context that will help you to optimize how you position your product in its respective market.

Startups 52

Startups Customer Experience User Testing Technical Review 52

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

Roadmap 116

Roadmap Feedback Software Onboarding KPIs User Testing 116

The Product Coalition

MARCH 5, 2024

Challenging an emerging myth that Agile is dead, and providing insight on key principles & tactics to finding success with Agile-based product teams. Agile methods like Scrum are not a one-size-fits-all framework. Technology development is wrought with inefficiencies, blockers, and hiccups.

Agile 107

Agile Data Visualization Research Software Reporting Tools 107

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. Never before has the customer been empowered with so many choices and information about those choices. How can we be more profitable?

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Design After the requirements are established, the developers are responsible for designing technical solutions to the product requirements.

Technical Review 98

Technical Review Development Team Review Agile Software Review 98

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Due to deep learning’s parallel computing capabilities, generative AI models may be trained and used on high-performance computing platforms, enabling scalability.

Generative AI 119

Generative AI Feedback Software Research Software User Testing 119

The Product Coalition

JUNE 14, 2022

Or the product is already operational, and people are using it, but you need to expand to more users and add new locales. Not to mention that you’ll need another native speaker of that language to check the first person’s work, someone who also needs to be found and tested. The third phase is in-country review.

Feedback Software 121

Feedback Software User Testing Systems Review Technical Review 121

The Product Coalition

DECEMBER 21, 2021

We decided to bypass the fads and the hype, and sat down for an insightful conversation about AI with the localization team leader from Alconost, Stas Kharevich. Unlike stock solutions, custom software allows you to retrain the machine on its own specialized data array. how do you cope with the technical side of the issue?

Artificial Inteligence 127

Artificial Inteligence Analytic Tools Data Visualization Weak Development Team 127

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. Evaluation.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Userpilot

MAY 26, 2024

Is Appcues or Chameleon the best tool for customer feedback? And is there a better software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues and Chameleon compare when it comes to collecting customer feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. This was all created from a one-shot prompt: [link] That took me 30 seconds to construct. And you can bump up Users for a team. Serendipitously, I’ve found the laziest, easiest AI product out there. See for yourself.

ChatGPT 93

ChatGPT Feedback Software Customer Experience Customer Feedback 93

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Source: Martin Eriksson, Mind the Product. I’ve certainly experienced tense relationships with sales.

User Testing 148

User Testing Customer Feedback Customer Experience Product Research 148

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How can we make users feel safe regarding products and services? Trust is, therefore, relational and involves communication.

UX 97

UX Reporting Tools Research Software Data Visualization 97

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

Being one of the largest tech companies on the planet, it should come as no surprise that landing a job at Facebook is not necessarily a walk in the park. This is especially true if you're looking to join the technical program management team. The questions are both challenging and Facebook-specific. Feeling overwhelmed? Have no fear!

Technical Review 52

Technical Review Feedback Software Systems Review User Testing 52

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Department of Product

OCTOBER 26, 2023

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Usage data pertains to the way a user interacts with a service. Enjoy the rest of your week!

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Mironov Consulting

JANUARY 17, 2019

Many CEOs tell me that they (personally) are the best-informed people within their companies about what customers need , and they (personally) are best positioned to drive decisions on product priorities. CHROs finds great talent and creates useful review processes. Somehow, interpreting customer needs can feel different.

User Testing 97

User Testing Customer Feedback Customer Experience CTO Coach 97

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The idea is to treat the strategy as a prototype that will undergo many iterations and testing. Pillars to a Proto-Strategy.

Feedback Software 148

Feedback Software Analytic Tools Technical Advisors Strategy 148

Usersnap

APRIL 27, 2022

We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. As the OKR driver for reducing SaaS churn, I faced an unknown opponent because I was unaware of why our customers were leaving us. In fact, we surpassed it significantly.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. 00:11:00] Read some books and found out about things like user testing and actually thinking about breaking down problems rather than just doing stuff that you thought looked good.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Mind the Product

NOVEMBER 29, 2017

The only constructive byproduct is a learning experience worth communicating to save other products from succumbing to the same mistakes. Lack of vision can also easily erode any technology investment or hope of return, adding to the misery of the engineers at the end of the product delivery. Prioritization: Keep it in Order.

Data Visualization 85

Data Visualization Engineering Technical Review Feedback Software 85

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. The three tools I typically use for this are product reviews, weekly metric reviews, and OKR reviews.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141

Mironov Consulting

JUNE 27, 2019

I measure this in ratios: how many “makers” (including developers, designers, DevOps, researchers) are lined up against each product manager? Over-allocated product managers are forced to cut corners, usually on direct customer validation and on product strategy. Champion outcomes tied to real customer value, especially in OKRs/KPIs.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108