Intercom, Inc.

NOVEMBER 20, 2018

This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

UserVoice

JULY 31, 2017

They require you to look at a proposal and say ‘This is a really great idea, I can see why our customers would like it. By taking ownership of the exercise, you’re acknowledging that you value their input, plus it gives you the opportunity to formulate a well-constructed case against their request vs. a shoot-from-the-hip no-go response.

Customer Experience 201

Customer Experience User Testing Weak Development Team Data Visualization 201

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

MARCH 16, 2023

With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. However, the Basic package has strict limitations like only 1 user seat and no custom branding. What is UserGuiding? This package allows up to 20,000 MAUs.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

ProductPlan

JULY 24, 2020

Even if internal communication has shifted to collaboration platforms such as Slack or Microsoft Teams, email is still the universal communication method for interacting with customers. And there may be no more valuable type of email than a customer interview email that solicits customer feedback. Tell them what you want.

Customer Feedback 88

Customer Feedback Customer Experience User Testing Product Research 88

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” My view is that this evolution is bad for product management careers and the customers who benefit from what we do.

User Testing 191

User Testing Weak Development Team Customer Experience Customer Feedback 191

UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding the diverse needs of your potential users. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Userpilot

AUGUST 1, 2024

There are different types of tools to include in your PLG tech stack, including: User Onboarding and Product Adoption Software : Tools designed to enhance user experience by simplifying the onboarding process and increasing product adoption through interactive guides. Ready to execute your PLG strategy?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

The Product Coalition

NOVEMBER 27, 2023

The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses. However, you should avoid doing so.

Research Software 146

Research Software Feedback Software Reporting Tools User Testing 146

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction. It’s since become a popular way of measuring customer satisfaction. How to improve NPS. Key takeaways.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Usersnap

JUNE 14, 2024

Feedback is a critical component of any successful project, whether you’re developing a product, crafting a marketing campaign, or refining a service. A well-structured feedback process ensures that input is gathered effectively, processed efficiently, and implemented in a way that improves the final outcome.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Gainsight

OCTOBER 20, 2021

You’re getting drilled with feedback and opinions. Here are some benefits of using product-led growth strategies to fuel your efforts: A product focus is a customer focus. When you use user data to inform decisions, it lines your strategy up with the customer experience—and that can boost growth. Customer behavior data.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JANUARY 27, 2022

Product churn is a metric that measures how many customers leave your product over a specific period. To calculate the customer churn rate , divide the number of customers lost during the given period by the number of customers present at the start of that period, and multiply the result by 100.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Mixpanel

MARCH 30, 2020

When gender diversity at the executive level is brought to parity, organizations are 15 percent more likely to gain more profit , improve customer experience , and attract and retain expensive talent , according to McKinsey. Want to add users? Let’s dive in. Build a mobile app. Want to know what you should consider when going mobile?

Analytic Tools 116

Analytic Tools Feedback Software Reporting Tools User Testing 116

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

The Product Coalition

SEPTEMBER 7, 2023

That perplexing issue a user has. While it is true your user needs to be center stage, they are on a stage with other actors, with influencers, with action going on around them and a story unfolding. And this is where most products break — enterprise and consumer, professional and personal. Conduct user research.

User Testing 120

User Testing Development Product Research Feedback Software 120

Amplitude

AUGUST 18, 2020

Product analytics has traditionally and primarily been about observing the past: count the number of sign-ups since last Monday; observe how many of those users purchase on Tuesday; measure their retention by Wednesday. That is, unless you’re an Amplitude customer. Developing a Machine Learning Model: How We Built AutoML into Nova.

Data Visualization 52

Data Visualization Customer Feedback Analytic Tools Research Software 52

eG Innovations

JUNE 4, 2021

Built upon Azure Monitor Workbooks to give insights into the Windows Virtual Desktop environment, including: Connection Diagnostics, Connection Performance, Host Diagnostics, Host Performance, Utilizations, Users, Clients and Alerts. Instead, try to discuss what the customer needs to do. Avoid talking about blades.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. It’s very important to have a very clear definition of these persona constructs to the most precise form. Similar approach applies to user persona.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

UX Planet

JANUARY 18, 2024

It’s got a custom GPT that’s now trending in the ChatGPT marketplace , with over 25K users so far. This was all created from a one-shot prompt: [link] That took me 30 seconds to construct. An Enterprise or a really prolific creator might require the yearly Max plan, which is the most value. See for yourself.

ChatGPT 98

ChatGPT Feedback Software Customer Experience Customer Feedback 98

Gainsight

JULY 20, 2022

In the world of product development, we call this process user segmentation , and it’s just as useful for product managers trying to understand their audiences as it is for audiences trying to understand TV show awards. . What is user segmentation, exactly? Or, they might be based on the users’ actual behavior in the product.

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Customer Feedback 59

Userpilot

DECEMBER 11, 2019

Feedback collection (Typeform, Feedier). User testing (UserTesting, Userfeel). Feedback management (Canny, Airfocus, ProdPad). You can customize your onboarding flows, analyze user behavior, and use in-app messaging to drive engagement. This is where your onboarding meets the individual needs of your users.

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

The Product Coalition

OCTOBER 28, 2019

Note: I worked on consumer products before but spent most of my career building complex enterprise (machine learning) solutions. And we were hardly able to stay on top of the growing customer demands. And talk to customers to become the go-to person for customer insights and product directions. Be resourceful!

Startups 87

Startups User Testing Product Management Product Manager 87

UX Planet

JANUARY 31, 2024

A well-constructed Career Progression Framework (CPF) comes in handy for managers. For instance, in some large enterprise companies, Designers may not need to possess User Research skills as there are already dedicated professional User Experience Researchers (UXRs) within the team.

Framework 98

Framework User Testing Customer Experience Research Software 98

Mironov Consulting

DECEMBER 31, 2017

Especially in enterprise/B2B, sales teams may have only a handful of major active accounts, each carrying a lot of revenue. “Why isn’t my strategic customer’s feature request included?” And we [product managers] are often too shy or subtle to give them really clear feedback about their requests.

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Business of Software Conference

AUGUST 1, 2019

On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. Bill Janeway (Partner & Senior Advisor, Warburg Pincus) – The Rise & Fall Of Enterprise Software from Business of Software Conference. The Rise And Fall Of Enterprise Software”.

Reporting Tools 10

Reporting Tools Analytic Tools Enterprise Software Review 10

Revulytics

APRIL 17, 2019

Most software companies want to know more about how their customers and trial users are engaging with their software. Increasingly, they realize raw data isn’t enough: they need actionable insights for optimizing product development, increasing adoption, and growing sales. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Intercom, Inc.

OCTOBER 10, 2019

As the publisher and founder of Rosenfeld Media , he works with authors and speakers to try to make sense of the user experience and how it can make the world a better place. There was also something called the User Experience Network, which didn’t quite ever succeed, but I see people still trying to do it today.

Research Software 168

Research Software UX Reporting Tools Analytic Tools 168

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. After all, customer support interactions can be some of the most memorable opportunities to impress a user in need of assistance. What’s Customer Support Software? So, congratulations!

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

The Product Coalition

MARCH 8, 2023

However, with eCommerce sales increasing by the year and one in four small businesses still missing an internet presence, entrepreneurs may gain a competitive edge and develop their enterprises online. They must accept new technology and use actionable data to optimize operations and improve customer shopping experiences.

Analytic Tools 78

Analytic Tools Reporting Tools Research Software Data Visualization 78

eG Innovations

MAY 8, 2020

What differentiates eG Enterprise APM? What does the future hold for eG Enterprise APM? Answer : I am Arun Aravamudhan and I lead the product engineering teams for APM (Application Performance Monitoring) and EUM (End User Monitoring) product lines at eG Innovations. Imagine a user logging on to a system.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Software Review 59

The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

Data Visualization 79

Data Visualization Analytic Tools Product Research Customer Experience 79

Gainsight

MARCH 1, 2021

Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. We wanted Sam and Ben to share their insights on driving scale and how they think about renewals. Sam: We first thought about the ideal customer experience. Nick : That’s interesting.

Customer Experience 52

Customer Experience User Testing Customer Feedback Data Visualization 52

eG Innovations

MARCH 31, 2022

eG Enterprise Support for IaC and automation – APIs, CLI and Power BI Integrations. The majority of monitoring and management solutions used in enterprises provide their customers with APIs (Application Programming Interfaces) and a CLI to facilitate DevOps type workflows. The eG Enterprise CLI (Command Line Interface).

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization User Testing 52

The Product Coalition

FEBRUARY 11, 2023

During that time, I started a T-shirt printing business, took embedded systems classes for school kids, built an electronic automation device, incorporated a solar engineering, procurement, and construction (EPC) company, and built a food export business. Get feedback from at least five customers, but many as possible.

User Testing 78

User Testing Research Software Feedback Software Strategy 78

eG Innovations

JANUARY 23, 2019

Code-level issues include bugs in the code constructs, such as long waits, poor iterations, inefficient code algorithms, unhandled exceptions, bad choice of data structures, etc. Developers and application owners need code-level insight, so they can pinpoint issues in the code and fix them before users notice.

Data Visualization 45

Data Visualization Webinar Construction Enterprise 45