Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them.

Outbound 183

Outbound Technical Advisors Weak Development Team Startups 183

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

Weak Development Team 96

Weak Development Team Development Analytic Tools User Testing 96

Mind the Product

APRIL 3, 2019

Troubleshooting a poor product launch. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. and at conferences across the US and Europe.

Customer Experience 139

Customer Experience Product Research User Testing Entertainment 139

The Product Coalition

DECEMBER 29, 2020

Corporations started re-structuring so that teams were self-managing, and were given more autonomy and ownership. There was a gap between development and tech which needed to be filled. Product Management developed organically, as the intersection between engineering and brand management. After all, many paths lead to product!

Reporting Tools 178

Reporting Tools Product Management Product Manager User Testing 178

Mind the Product

DECEMBER 5, 2019

In fact, some methods are pretty poor. Some product managers make poor decisions because they don’t have the right skills. It’s from another team, so you can be completely honest with me. However, not all methods are equally effective when deciding what is valuable. Your Skills Resume: Can you Identify Profit? My name is Jacob.

User Testing 145

User Testing Product Research Customer Experience Weak Development Team 145

Intercom, Inc.

MAY 3, 2018

She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. ” Michelle: I know.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

Mind the Product

MARCH 24, 2020

We’re running this episode again to remind everyone to take a moment, engage your team, and think through both how the decisions you make now can help and how they can be misused – and then take action to mitigate the latter. Ethical frameworks for product development. and at conferences across the US and Europe.

Product Research 137

Product Research User Testing Testing Customer Experience 137

Mind the Product

OCTOBER 22, 2018

Mind the Product co-Founder and co-Author of Product Leadership Martin Eriksson opened the world’s largest conference for passionate product people. We work with developers, user researchers, data scientists and a host of other experts every day – so it’s only natural that we feel like the dumbest people in the room.

Research Software 144

Research Software User Testing Feedback Software Data Visualization 144

Intercom, Inc.

FEBRUARY 15, 2018

With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? I’m looking at human conversation as a model for all interactions with digital systems.

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. Chances are, it might have been because the team wasn’t using the hypothesis-driven approach correctly. But with so many potential ideas to pursue, how do you know which ones are worth pursuing?

User Testing 146

User Testing Feedback Software Product Research Research Software 146

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Intercom, Inc.

JULY 9, 2020

Kevin Indig leads SEO & Content Marketing as VP at G2 and mentors startups in Marketing at GermanAccelerator. I’m also mentoring startups in terms of marketing SEO go-to market at the German Accelerator, which is the official startup program in the Silicon Valley of Germany. Kevin: Absolutely.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Mind the Product

JANUARY 21, 2020

Joe coaches and mentors product teams, supporting them to make good decisions and good user-centred design choices. I’ll be told ‘we’re not shipping stuff when we should, UX is poor, we’re struggling to keep staff’. At the moment he coaches the teams doing the work, but he’s starting to coach business leaders about product strategy.

Banking 127

Banking Weak Development Team Workshop Customer Experience 127

Mind the Product

JULY 16, 2019

Occasionally, I run into a CEO who had a really bad childhood. I’m happy when my team picks whatever framework they like – whatever flavour of scrum or kanban or agile something else, or any process they want to use, I don’t care how they write user stories – if they write user stories.

Customer Experience 123

Customer Experience Product Research Leadership Weak Development Team 123

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. Startups, small and mid-size companies are becoming more technologically sophisticated. Why is Designing for Emotion so Important?

Data Visualization 147

Data Visualization Reporting Tools User Testing Analytic Tools 147

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 133

Reporting Tools Agile Feedback Software User Testing 133

Mind the Product

FEBRUARY 5, 2018

But many product leaders at the roundtable reported that their teams struggle to make decisions when they feel the data is either inconclusive or not available in sufficient quantities. We discussed a number of coaching and development opportunities associated with this difficulty. CEO vs Product Management.

Weak Development Team 85

Weak Development Team Leadership Data Visualization Customer Experience 85

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Myths that an organisation tells itself can act as a reality distortion field that masks failing products and poor return on investment. Develop new opportunities.

User Testing 151

User Testing Reporting Tools Research Software Product Research 151

Product Talk

APRIL 21, 2021

Back in March, I spoke at ProductCamp Cascadia (an online conference hosted by ProductCamp Portland , ProductCamp Seattle , and ProductCamp Vancouver ) exploring the topic of design justice. Welcome to JEDI Training for Continuous Discovery Teams. In fact, a lot of teams operate on a validation mindset. Hi, everybody.

Product Research 314

Product Research User Testing Research Software Analytic Tools 314

Intercom, Inc.

MAY 1, 2018

At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it. We developed all these tips and tricks that would help us optimize what happens when they land.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

FEBRUARY 18, 2020

Last fall, I gave a talk at the JSDayIE conference in Dublin about how Intercom and Ember have evolved together over the past six years. Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. JavaScript has also evolved massively and incrementally.

Construction 221

Construction Engineering Weak Development Team Framework 221

Userpilot

MARCH 7, 2024

So I talked to several female leaders in SaaS – about their experience with breaking into leadership positions in tech startups – what challenges they’ve faced, and how they managed to overcome them. I wanted to learn more about what challenges are deterring women from entering leadership career paths in tech.

Technical Review 102

Technical Review CTO Coach Startups Feedback Software 102

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In order to best support both speed and safety AS WELL AS business impact, you want your development teams and your customers driving your decision making. But how do you control for safety at speed? But, who should be in charge? Actually, no. The second half?

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

Mironov Consulting

FEBRUARY 9, 2023

” GTM leaders typically ascribe this situation to lack of attention, poor work ethic, or weak understanding of customers on the part of product management – i.e. personal failures best addressed by replacing or upgrading product staff.  Or And the wider the funnel, the more incoming ideas won’t make the cut.

Technical Review 93

Technical Review Development Team Review Systems Review Software Review 93

The Product HQ

MAY 10, 2024

Startup Product managers are in charge of setting up the foundation for product management at a new company. Since product development is such a lucrative field, this is a crucial role for the company. In this guide, we will break down a few steps you can take to increase your chances of being a startup product manager.

Startups 52

Startups Customer Experience User Testing Technical Review 52

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Data Visualization 172

Data Visualization Feedback Software Customer Feedback Customer Experience 172

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. Then, I moved to the startup world. Today’s guest has been through just that.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. Kaitlyn : As you mentioned, this is your second startup journey.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mind the Product

OCTOBER 1, 2019

It’s something I’ve said in the past on conference stages, webinars, podcasts, Twitter, and elsewhere. A timeline roadmap simply doesn’t leave room for discovery and iteration, and at the end of the day, makes the product person look bad when delivery fails or the wrong product is built. Agency-like Business Model.

Roadmap 109

Roadmap Product Research Technical Review Software Review 109

Userpilot

JULY 29, 2019

Fast-forward 6 years and I have worked on marketing strategy with several startups and small businesses, mostly SaaS businesses, and I have seen them make the same mistakes that had almost folded my business when I was a rookie 23 year-old. And that’s probably why so many startups fail to do their marketing positioning right.

Feedback Software 85

Feedback Software Positioning Reporting Tools Strategy 85

The Product Coalition

JUNE 14, 2020

Prototypes and Minimum Viable Products (MVP) are a critical part of product development. Sure, you could dive right in, spend months developing an expensive product with all the bells and whistles. They’re also a great communication tool between you and your designers/tech teams, and they help you understand what it is you’re building.

User Testing 106

User Testing Feedback Software Customer Experience Data Visualization 106

Mind the Product

NOVEMBER 16, 2016

I spoke to Lean Startup coach Tristan Kromer at Lean Startup Week earlier this month, where he presented a workshop about a “lean experiments toolbox”. He is also editor and primary author of the Real Startup Book and runs lean consulting firm TriKro LLC. Iteration Velocity – How quickly is the team running experiments?

Data Visualization 70

Data Visualization Customer Experience Weak Development Team Startups 70

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 96

Banking Development Team Review Software Review Technical Review 96

Product Innovation Educators

JANUARY 13, 2020

Also, we talk in the beginning about Jill’s experience developing the Adobe Creative Cloud; lots to learn just from that. 0:38] What was your experience developing Adobe Creative Cloud? It failed because we weren’t all-in, not because the product was bad, but because the go-to-market model was completely wrong.

User Testing 86

User Testing Product Research Marketing Research Software 86

Userpilot

AUGUST 18, 2024

However, to learn more, you’ll have to listen to the man himself as he develops the topic at the 2024 Product Drive Summit. TL;DR Ant Murphy is a product coach and founder of Product Pathways who strongly believes that great product teams build great products. A sample product manager persona for Userpilot.

Data Visualization 87

Data Visualization Strategy User Testing Product Research 87