Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? A complex system that works is invariably found to have evolved from a simple system that worked”.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Alchemer Mobile

NOVEMBER 10, 2020

quickly adopted curbside services during the coronavirus pandemic and launched in-app surveys to better understand the customer experience. and Robi Ganguly , CEO and Co-founder of Apptentive, discussed these strategies in their keynote presentation at the Mobile On Air Conference last month. For example, Gap Inc.

User Testing 244

User Testing Customer Feedback Feedback Software Research Software 244

Mind the Product

MAY 3, 2019

“Do you like the conference so far?” We may say “there is no such thing as a dumb question,” but in research, this isn’t true. Many product managers will say their foremost challenge is “being able to conduct proper research to validate whether the market truly needs what they’re building”. begins Prakriti Parijat of DBS Bank.

Product Research 177

Product Research User Testing Research Software Customer Experience 177

Intercom, Inc.

JUNE 28, 2018

Too many startups focus on the first S in SaaS, but they forget all about the second one. When software and service aren’t equal priorities, it’s impossible to build a successful company. When I moved to Silicon Valley in 2007, self-serve software was all the rage. There are obvious benefits to selling self-serve software.

Research Software 184

Research Software Feedback Software User Testing Customer Experience 184

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. and at conferences across the US and Europe. Building better products.

Product Research 41

Product Research Research Software Customer Experience Feedback Software 41

The Product Coalition

JANUARY 3, 2023

Usability testing is an important part of the app development process because it helps to ensure that the app is easy and enjoyable to use. This is particularly important for mobile apps, as users have high expectations for the apps they use and are quick to uninstall those that are difficult or frustrating to use.

Research Software 137

Research Software User Testing Product Research Testing 137

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

ProductPlan

OCTOBER 1, 2020

For a unique fast track to learning and inspiration, however, conferences cannot be beat. We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). 14 Can’t Miss Conferences for Product Leaders. SaaStr Annual.

Research Software 107

Research Software Onboarding KPIs Technical Review Agile 107

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations. It’s cyclical.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

The Product Coalition

JANUARY 20, 2024

For 2024, several excellent conferences dedicated to product management are available, addressing the increasing interest in this field. I would like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article.

Product Manager 122

Product Manager Product Management Workshop Customer Feedback 122

Mind the Product

JANUARY 14, 2020

There’s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google’s HEART approach to track what matters. Lean User Research. Analytics. *

Product Research 209

Product Research Customer Experience Analytic Tools Research Software 209

Product Management Unpacked

MARCH 12, 2019

Marty Cagan, founder of the Silicon Valley Product Group , delivered the opening keynote to the 2016 Mind the Product Conference. His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac.

Reporting Tools 214

Reporting Tools Research Software Data Visualization Product Manager 214

Mind the Product

SEPTEMBER 13, 2019

Researchers often have concerns about what will happen when “other people” go out and do work with users. But the demand for research far outweighs the supply of researchers, and everyone wins when more people are enabled to do research themselves. Planning Research. What method of research should I use?

User Testing 182

User Testing Product Research Research Software Customer Experience 182

Mind the Product

AUGUST 10, 2018

At #mtpcon San Francisco, Leisa Reichelt , head of research and insights at Atlassian, took on our current approach to user research and how we take an evidence-based approach to doing completely the wrong thing. Five years ago, the industry was focused on just getting people to do any user research. Common Research Mistakes.

User Testing 194

User Testing Product Research Research Software Customer Feedback 194

Roman Pichler

OCTOBER 6, 2020

What architecture patterns and technologies may be used? In order to answer the questions above, you may want to use techniques such as direct observation, user interviews, prototyping, creating a strategy canvas or E-R-R-C grid , and you may capture some of them using a tool like my product vision board. How can the product be built?

Product Research 279

Product Research Technical Review Feedback Software Research Software 279

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Over time it’s become more of a mixed platform. And they said, “An iOS app.” Growing a gated platform. What drove that change?

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Product Talk

JULY 12, 2017

They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. Last May, I spoke at the Front conference in Salt Lake City. Resources Mentioned: Tools: Adobe Creative Suite. 2017 Product Conferences. Conferences: Front Conference. They’ve got this.

Product Research 235

Product Research User Testing Data Visualization Research Software 235

ProductPlan

MAY 3, 2023

While this sometimes makes sense for our products—prioritizing net new functionality or fixing bugs over improving issues with palatable workarounds—this mentality really sets us back with our internal tools and processes. Your business is more than just the product on a shelf or in an app store, it’s the entire operation.

Analytic Tools 92

Analytic Tools Research Software Feedback Software Data Visualization 92

Userpilot

JANUARY 3, 2022

How big of an impact can the right product tool make on your product management efforts? The answer depends on your use case and which tool you choose. But with the right tools for the job, a product manager can make some truly transformative contributions to product development. What is a product tool?

Analytic Tools 89

Analytic Tools Feedback Software Research Software Data Visualization 89

Mind the Product

JULY 24, 2019

Mind the Product founder Martin Eriksson opened the conference by reminding us why we gather each year. We have to focus on the basics to answer this question – research, understanding our customers and their needs, and discovering what we could build that is valuable, feasible, and desirable. Mind the Platform.

Research Software 111

Research Software Feedback Software User Testing Product Research 111

Intercom, Inc.

OCTOBER 10, 2019

I caught up with Louis for a conversation that ranged from our moral duty to make information more accessible to his approach to curating conferences. We do it by closing distances that our technologies have just opened. ” At a conference, a canned talk is always obviously a canned talk. Short on time? Louis: Sure.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Product Talk

NOVEMBER 6, 2024

It’s often more common to see project-based user research rather than an ongoing, iterative discovery process.” Tweet This Teeba liked how Teresa focuses on continuous discovery, and she learned about the opportunity solution tree at a conference. . This one focuses on customer support within the platform.

Product Research 168

Product Research Research Software Feedback Software User Testing 168

Product Talk

OCTOBER 10, 2018

Last week, I was in Cleveland for the Industry Product Conference. And you may also have a few of these other folks: data analysts, user researchers, product marketing, or customer success folks. We’ve all been there—sitting in a conference room having an endless debate about the right thing to build. We assume they’ll go well.

Product Research 246

Product Research User Testing Research Software Feedback Software 246

Mind the Product

JULY 26, 2019

Mind the Product has been my favorite conference ever. million impressions on Twitter and 1,650 passionate product people in the room, Mind the Product continues to be the biggest product conference in the world, and – thanks to all that engagement by our speakers and audience – it’s also the best. Conference.

Research Software 149

Research Software Product Research Workshop Data Visualization 149

Product Talk

APRIL 21, 2021

Back in March, I spoke at ProductCamp Cascadia (an online conference hosted by ProductCamp Portland , ProductCamp Seattle , and ProductCamp Vancouver ) exploring the topic of design justice. Maybe not actively, directly supporting hate groups, but allowing them to flourish on their platform. We did the research. Hi, everybody.

Product Research 314

Product Research User Testing Research Software Analytic Tools 314

Userpilot

AUGUST 30, 2024

Imagine this: you’re scrolling through your feed, bombarded by SaaS ads that all look and sound the same. Here are seven of the best advertising campaign examples in SaaS: 1. Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior.

Feedback Software 81

Feedback Software Analytic Tools Advertising Research Software 81

UX Studio: Product Management

SEPTEMBER 12, 2021

More and more books, design conferences, tv shows, and documentaries explore the destructive effects of design or its capabilities to tackle social, ecological, or economic issues. The British dystopian series, Black Mirror envisions our worst nightmares about technology. Relations between technology and design.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

Product Talk

APRIL 17, 2024

We’re a 14-year-old company that started off as an ads business, and we’re transitioning into a SaaS business. We have five product managers, one UX researcher , five designers—one of them director of design, leading the design team. It sounds like you are responsible for product, design, and research. Teresa: Okay.

Product Research 255

Product Research User Testing Data Visualization Research Software 255

Intercom, Inc.

SEPTEMBER 22, 2020

Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Mind the Product

SEPTEMBER 10, 2017

I opened this year’s Mind the Product London conference by suggesting that product management isn’t actually about managing products, but about managing people. And while Design Sprints don’t give you a perfect solution or exact data, they give you more than enough information to decide what to do next. Saving Time and Money.

Research Software 155

Research Software Product Research Data Visualization User Testing 155

Intercom, Inc.

FEBRUARY 15, 2018

When it comes to designing digital systems, there is always a risk of forgetting there will be humans involved and, as a result, making things more robotic than realistic. Here are five quick takeaways: Conversational design as a concept is about looking at human conversation as a model for all interactions with digital systems.

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

Mind the Product

APRIL 21, 2020

Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. and at conferences across the US and Europe. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. and at conferences across the US and Europe.

Product Research 187

Product Research Customer Experience Feedback Software Research Software 187

Mind the Product

AUGUST 30, 2018

For the past 7 years Mind the Product has run #mtpcon in London and San Francisco and #mtpengage in Hamburg – the biggest and best product management conferences in the world. Quantifying Qualitative Research by Leisa Reichelt. How Calm Technology Can Help Us Be More Human by Amber Case. Owning Agile by Jeff Patton.

Research Software 165

Research Software User Testing Customer Experience Product Research 165

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Can we get access to the right tools? Lots of that.

Product Research 273

Product Research User Testing Research Software ChatGPT 273

Userpilot

JULY 23, 2024

This article will break down the stages of a product development life cycle and tools that can help you deliver a great product. Key stages of the product development life cycle: Ideation : Conduct market research and brainstorm potential solutions to the challenges. Conduct research with user surveys.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Data Visualization 83

Melissa Perri

OCTOBER 22, 2024

Cue awkward silence in the conference room. or so narrow they box you into today’s solutions instead of tomorrow’s possibilities. The “Pet Project” Parade: Goals that are actually solutions in disguise. About Customers “Which customers are we targeting, and what research shows they want this?” Best at… what exactly?”

Strategy 220

Strategy Research Software Vision User Testing 220