Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Mind the Product

DECEMBER 5, 2019

In fact, some methods are pretty poor. Some product managers make poor decisions because they don’t have the right skills. My name is Jacob. It’s from another team, so you can be completely honest with me. However, not all methods are equally effective when deciding what is valuable. I think it is a very good idea.

User Testing 145

User Testing Product Research Customer Experience Weak Development Team 145

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

FEBRUARY 18, 2020

Last fall, I gave a talk at the JSDayIE conference in Dublin about how Intercom and Ember have evolved together over the past six years. Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. JavaScript has also evolved massively and incrementally.

Construction 221

Construction Engineering Weak Development Team Framework 221

Product Innovation Educators

FEBRUARY 12, 2024

How product management teams can make better innovation decisions I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. This episode is sponsored by PDMA, the Product Development and Management Association. I would say that was a pretty bad decision.

Software Review 103

Software Review Weak Development Team Research Software Product Research 103

svpg

MAY 2, 2016

Exactly a year ago I was invited to give a keynote at the Craft Conference in Budapest and I discussed the 10 biggest reasons why product teams fail. So it inspired me to think hard about the most important characteristics of very strong product teams, and I forced myself to pick what I consider the ten most important.

Research Software 92

Research Software Product Research Weak Development Team User Testing 92

The Product Coalition

FEBRUARY 14, 2022

Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. If you are the developer who is supposed to write this feature, you would ask the product manager for very specific instructions as to when and how to predict where this person is going.

User Testing 143

User Testing Data Visualization Product Management Product Manager 143

Mind the Product

APRIL 12, 2019

We have to take care of our product, our team, perhaps our finances. And these things invariably drive emotions; we care passionately about our products, we can love and loathe our stakeholders, and we feel an almost parental-like responsibility for our teams. Our days are filled with these emotions, good or bad.

Weak Development Team 122

Weak Development Team Finance Naming Product Management 122

Pragmatic Marketing

NOVEMBER 9, 2009

While software development teams have been moving toward agile methods for years, many product managers are only now becoming aware of it. An agile approach applies collaborative and continuous improvement concepts to software development. It seems that agile teams do everything in a new way. What is a product owner?

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

The Product Coalition

DECEMBER 19, 2019

Three metrics of customer experience management Customer experience management: course of action How to develop a customer experience management strategy: the best practices Dividing your customers and conquering their emotions may sound like a sinister plan for world domination, but it isn’t. whose area of responsibility is that?

Customer Experience 79

Customer Experience User Testing Customer Feedback Weak Development Team 79

UX Studio: Product Management

SEPTEMBER 12, 2021

More and more books, design conferences, tv shows, and documentaries explore the destructive effects of design or its capabilities to tackle social, ecological, or economic issues. This is when Facebook auto-tags your photos with friends’ names. They made names and photos front and center on the platform. Technology is based.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

Userpilot

JULY 22, 2024

Let’s explore the steps to develop a solid positioning statement and some examples of successful brand positioning from other companies. TL;DR Developing a solid product positioning strategy involves several key steps. Here are the steps to develop your positioning effectively: Conduct thorough market research.

Research Software 75

Research Software Positioning Data Visualization Definition 75

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Ask Benny

MAY 1, 2019

While I was still preparing the lecture, I heard a similar comparison in a Product X conference I attended. It was a lecture given by Paz Davidovich named “Product managers? Newborn products have their own tantrums, which require a lot of compassion to them and to the development team that takes care of them.

Product Management 78

Product Management Product Manager Weak Development Team Management 78

Userpilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot organizes the annual “Product Drive” conference. Loom’s upgrade prompt.

Research Software 80

Research Software Feedback Software Product Marketing Reporting Tools 80

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 96

Banking Development Team Review Software Review Technical Review 96

Business of Software Conference

APRIL 24, 2020

Claire Lew // CEO, Know Your Team. In this BoS Talk, Claire discusses how n o one sets out to be a bad boss, but it’s easy to become one. Learn how to ask your team the right questions, why trust is important, and why being nice can be a bad thing. My name is Claire Lew and I’m the CEO of Know Your Team.

Weak Development Team 40

Weak Development Team Vision Feedback Software Management 40

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. And I remember when we came in, we’d raised the Series A, or you guys raised the Series A and I inherited the success of that, we started hiring teams.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Product Talk

DECEMBER 18, 2024

I recently spoke at the Y Oslo conference in Oslo, Norway. We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. By the team that’s building the product.

Product Research 130

Product Research Research Software Analytic Tools Feedback Software 130

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. It begins with identifying and developing outcomes. Staff it properly and invest in a proper team.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Adobe Illustrator’s rating on G2.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. He gathered a team of like-minded design enthusiasts to shape the future of digital design and innovation. We use multiple tools to keep in touch with our clients.

Research Software 78

Research Software User Testing Technical Review Product Research 78

Good Product Manager

SEPTEMBER 6, 2018

On the Product Love podcast , host Eric Boduch and I had a wide-ranging discussion including how product management leaders need to support the product managers on their team, the most important traits of product managers, and some simple practical ways to be “customer-focused.” Product Management Podcasts.

Events 74

Events Product Management Product Manager Weak Development Team 74

Hutwork

MARCH 9, 2018

The Power of the Elastic Product Team—Airbnb’s First PM on How to Build Your Own. Learn how Airbnb created an elastic product team that helped them get to where they are today. While he talks mainly to entrepreneurs about slow, steady progress and growth for their companies, you can apply his tips and advice to product development. #5

Article 82

Article Feedback Software Research Software User Testing 82

Business of Software Conference

JUNE 27, 2019

There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. In his 3rd talk at Business of Software, Mikey picked up from where he left off at the end of his previous talk ‘ How To Recruit A Badass Team ‘ You’ve hired a great team, but you need to learn how to manage them.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. Like many BoS speakers, Peldi comes to the conference every year regardless of whether he’s on stage. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. These books will help you develop the skills that lie under the surface to help you become a more well-rounded product manager and leader.

Blog 80

Blog Books Feedback Software User Testing 80

Business of Software Conference

NOVEMBER 26, 2018

One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs. We’ve used NPS to gather evaluation data for the conference for a seven years. Anyway, my name is Rahul.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Ask Benny

MAY 1, 2019

While I was still preparing the lecture, I heard a similar comparison in a Product X conference I attended. It was a lecture given by Paz Davidovich named “Product managers? Newborn products have their own tantrums, which require a lot of compassion to them and to the development team that takes care of them.

Product Management 60

Product Management Product Manager Weak Development Team Management 60

Ask Benny

MAY 1, 2019

While I was still preparing the lecture, I heard a similar comparison in a Product X conference I attended. It was a lecture given by Paz Davidovich named “Product managers? Newborn products have their own tantrums, which require a lot of compassion to them and to the development team that takes care of them.

Product Management 60

Product Management Product Manager Weak Development Team Management 60

Ask Benny

MAY 1, 2019

While I was still preparing the lecture, I heard a similar comparison in a Product X conference I attended. It was a lecture given by Paz Davidovich named “Product managers? Newborn products have their own tantrums, which require a lot of compassion to them and to the development team that takes care of them.

Product Management 60

Product Management Product Manager Weak Development Team Management 60

UX Studio: Product Management

MARCH 12, 2019

Interestingly, business leaders in companies with the best financial returns answered in a way that showed an implicit understanding of the four themes that the researchers uncovered when asked to name their single greatest design weakness. De-risk development by continually listening, testing and iterating with end-users.

Data Visualization 91

Data Visualization Reporting Tools User Testing Research Software 91