Building Resolution Bot: How to apply machine learning in product development
Intercom, Inc.
OCTOBER 13, 2020
Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. Support teams get a lot of repeated inbound questions, which get tedious to answer. Case study: Resolution Bot. Key takeaways. You have to balance product and technology risk.
Let's personalize your content