Alchemer Mobile

NOVEMBER 10, 2020

quickly adopted curbside services during the coronavirus pandemic and launched in-app surveys to better understand the customer experience. and Robi Ganguly , CEO and Co-founder of Apptentive, discussed these strategies in their keynote presentation at the Mobile On Air Conference last month. For example, Gap Inc. The post Gap Inc.

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User Testing Customer Feedback Feedback Software Research Software 244

bpma ProductHub

SEPTEMBER 14, 2018

Seth Godin on Making Software Seth Godin spoke at Business of Software Conference USA last year to share some of the many lessons that he has learned in his 33 years in the software industry. This year, Business of Software Conference USA is in Boston,…

Feedback Software 300

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Product Innovation Educators

MARCH 3, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Research Software 156

Research Software Product Research Artificial Inteligence User Testing 156

The Product Guy

MAY 21, 2020

At this point, I’ve heard about meetups and conferences, thus I’ve decided to try them. I’ve been visiting my sister in Boston in October 2016 and saw a volunteering opportunity at the Machine Learning conference. The part that bought me was the amount of value you can get by providing others with the value of the conference.

Product Management 468

Product Management Product Manager Management Management 468

Product Innovation Educators

APRIL 30, 2018

One that stands out is Ben Brenton, Chief Innovation Officer at Snap-on Tools , who shared that he takes their product teams to meet with customers four days a week. We discuss VoC tools and the specifics for how product managers can use them, including: Contextual interviews. What products will delight customers?

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Research Software Feedback Software User Testing User Friction 189

Alchemer Mobile

NOVEMBER 1, 2024

The numbers behind smartphone and app use, though, are truly mind-blowing. Consider these statistics : Smartphone users access an average of 30 mobile apps in a month, at an average rate of 10 every day. Mobile apps are expected to generate more than $935 billion in funds by the end of 2024. In 2022, 3.8 In 2022, 3.8

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Feedback Software Product Research User Testing Customer Experience 182

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

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Research Software Feedback Software Analytic Tools Customer Communications 192

Product Innovation Educators

OCTOBER 30, 2023

I go out into the field with customers and see what solutions they’re using today and what problems they’re facing. It was a technological marvel. We sold it in the market place and started getting feedback. As the head of product management, I pulled all our customer-facing teams into a conference room.

User Testing 326

User Testing Reporting Tools Customer Experience Research Software 326

Product Innovation Educators

SEPTEMBER 16, 2024

Two Ways to Define Innovation Jerry and Terry shared how they think about innovation: Terry: Creating a better mousetrap: This means making meaningful improvements to existing products or creating new, viable solutions that add real value for customers. Generating ideas Using various techniques to produce potential solutions 5.

Research Software 301

Research Software Feedback Software User Testing Analytic Tools 301

Lenny Rachitsky

NOVEMBER 17, 2024

These are stronger indicators of interest that tell you they really want your product, versus general positive feedback. Listen now on Apple , Spotify , and YouTube. When pitching early ideas, pay attention to specific actions customers want to take, like asking about pricing or requesting to start a proof of value (POV).

Startups 98

Startups Feedback Software Product Strategy User Testing 98

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? A complex system that works is invariably found to have evolved from a simple system that worked”.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. We also consider the top 10 CCM software products on the market today.

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Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

SEPTEMBER 30, 2024

PDMA and the Inspire Innovation Conference The PDMA, founded in 1976, is the longest-running professional association for product managers, leaders, and innovators worldwide. However, as technology continued to change and the pace of change grew, there was a recognition that a more formalized approach was needed.

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Research Software Feedback Software User Testing Technical Review 286

Mind the Product

MARCH 17, 2020

I mean obviously no… But it turns out that when you start looking into it, that this one freaking little icon that looked so “Oh it’s 5 seconds, we’ll just draw it in there”… it turns into you’re going to have to hire more people, write a policy guide, and create an entire admin system for [it].

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Product Research Research Software Customer Experience Feedback Software 47

Product Innovation Educators

SEPTEMBER 13, 2021

Today we are talking about the journey from software developer to product manager and some key challenges encountered as a product manager. 1:41] Please tell us about your journey from software developer to product manager. I started as a software developer in an intelligence unit in the Israeli army. Customer interviews.

Research Software 241

Research Software Feedback Software Product Research User Testing 241

Intercom, Inc.

JANUARY 18, 2023

Despite the influx of new technology and devices making their way into classrooms each year – (permitted or not!) – plenty of teachers and parents remained skeptical about the role technology could play. Many apps and companies gained notoriety during the pandemic, but only the tools that prove their efficacy are going to thrive.

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Feedback Software User Testing Education Customer Experience 205

Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

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Feedback Software Research Software Customer Experience User Testing 206

Intercom, Inc.

JUNE 28, 2018

Too many startups focus on the first S in SaaS, but they forget all about the second one. When software and service aren’t equal priorities, it’s impossible to build a successful company. When I moved to Silicon Valley in 2007, self-serve software was all the rage. There are obvious benefits to selling self-serve software.

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Research Software Feedback Software User Testing Customer Experience 184

Mind the Product

APRIL 7, 2020

A successful outcome for a negotiation is finding a solution that is mutually agreeable and sustainable and addresses the needs of the two parties. Roman’s site also has a ton of incredibly useful tools – Randy’s favourite is the Decision-Making chart. and at conferences across the US and Europe.

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Feedback Software Leadership Product Research Technical Review 223

Product Innovation Educators

FEBRUARY 13, 2023

PDMA invited me to their conference, which was in Orlando, Florida, to interview some of their speakers. It’s when you step out of the mill onto a platform and you see the waterfall coming over the mill pond and the tree and birds chirping and sun shining. What technology can you install? Learn more about them at PDMA.org.

Customer Experience 292

Customer Experience Artificial Inteligence Feedback Software Data Visualization 292

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Product Innovation Educators

FEBRUARY 27, 2023

PDMA invited me to their conference, which was in Orlando, Florida, to interview some of their speakers. She helps product teams get ahead of their competitors by finding innovations quickly and developing and launching complex hardware and software products on time. Learn more about them at PDMA.org.

Feedback Software 267

Feedback Software Marketing Data Visualization Customer Experience 267

Lenny Rachitsky

OCTOBER 17, 2024

She previously spent 11 years at LiveRamp, where she was the President and Head of Product and Platforms leading product development and go-to-market operations and strategy. Try saying something like, “Let me pause and summarize what I’ve heard: Our customers are facing X challenges, and we believe Y is the solution.

Feedback Software 72

Feedback Software User Testing Customer Feedback Customer Experience 72

Userpilot

AUGUST 30, 2024

Imagine this: you’re scrolling through your feed, bombarded by SaaS ads that all look and sound the same. Here are seven of the best advertising campaign examples in SaaS: 1. Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior.

Feedback Software 105

Feedback Software Analytic Tools Advertising Research Software 105

Mind the Product

APRIL 14, 2020

We always try to make general tools that can be used by anybody. I think creating a generic tool is much harder than doing a specific one for a niche, but that’s something that excites us because we really want to operate on a global level and really have a global impact with the tools that we create. Quote of the Episode.

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Feedback Software Product Research Technical Review Entertainment 39

Mind the Product

JULY 24, 2019

Mind the Product founder Martin Eriksson opened the conference by reminding us why we gather each year. Mind the Platform. Brandon Chu , General Manager and Director of Product, Platform at Shopify, gave us insights into the challenges of managing platforms. Brandon Chu on the challenges of managing platforms.

Research Software 145

Research Software Feedback Software User Testing Product Research 145

Userpilot

JANUARY 3, 2022

How big of an impact can the right product tool make on your product management efforts? The answer depends on your use case and which tool you choose. But with the right tools for the job, a product manager can make some truly transformative contributions to product development. What is a product tool?

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Analytic Tools Feedback Software Research Software Data Visualization 98

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Stewart: Thinking back to Dribbble in its earliest days, it was fundamentally a place for designers to post work in progress and get feedback.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Roman Pichler

OCTOBER 6, 2020

What architecture patterns and technologies may be used? In order to answer the questions above, you may want to use techniques such as direct observation, user interviews, prototyping, creating a strategy canvas or E-R-R-C grid , and you may capture some of them using a tool like my product vision board. How can the product be built?

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Product Research Technical Review Feedback Software Research Software 287

Userpilot

JULY 23, 2024

This article will break down the stages of a product development life cycle and tools that can help you deliver a great product. Key stages of the product development life cycle: Ideation : Conduct market research and brainstorm potential solutions to the challenges. Are there any gaps in the existing tools that my product can fill?

Analytic Tools 109

Analytic Tools Feedback Software Research Software Data Visualization 109

Mind the Product

APRIL 21, 2020

Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. and at conferences across the US and Europe. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. and at conferences across the US and Europe.

Product Research 225

Product Research Customer Experience Feedback Software Research Software 225

Product Innovation Educators

MARCH 4, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Mind the Product

JANUARY 13, 2021

DeVaris talked about Using Playbooks to Drive Innovation at the Shift Dev 2019 Conference. * Review us on your podcast app so that we can use your feedback to be better. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

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Piyanka Jain

SEPTEMBER 18, 2020

Data can be a powerful tool if you know how to put it to work! Often I start my analytics conference keynote addresses by asking the audience to share the issues they face in their organizations. And the good news is, there is a solution. The solution lies in understanding the problem. Next, make your solution actionable.

Data Visualization 195

Data Visualization Customer Feedback Reporting Tools Analytic Tools 195

The Product Guy

OCTOBER 4, 2019

And software developers and testers want to know that their time spent writing and testing code is purposeful. This article shares how I approached the problem, the solutions I’ve implemented, and the results I’ve seen. I attended a local Agile development conference. And at the heart of the OKR system lies metrics and data.

Reporting Tools 239

Reporting Tools Research Software Feedback Software Analytic Tools 239

Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Product Innovation Educators

FEBRUARY 20, 2023

PDMA invited me to their conference, which was in Orlando, Florida, to interview some of their speakers. This speaker emceed the conference and presented on Lean Product Management: How to Achieve Product-Market Fit. And how satisfied are they with the current solution? Pattern-match the feedback.

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