Userpilot

OCTOBER 18, 2021

To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. You can measure growth by using various metrics like pirate metrics. Dave McClure’s Pirate Metrics. Pirate Metrics consist of: Acquisition.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Onboarding KPIs 82

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? And what type of analytics really matters for a product marketing manager? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What is product analytics?

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. Userguiding features. User onboarding.

Analytic Tools 81

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 81

Userpilot

MARCH 21, 2023

Are its features worth the money, or are there better alternatives for your product management team? UserGuiding is a reliable platform that helps businesses optimize user onboarding processes with effective guidance solutions. UserGuiding is a cloud-based digital adoption and user onboarding platform.

Data Visualization 84

Data Visualization Analytic Tools Onboarding KPIs Software Review 84

Userpilot

FEBRUARY 16, 2022

If you have ever wondered how to measure the success of your product then you might have heard about product benchmarking before. This is a method of measuring the performance of a product against other similar company’s products. This is a great way to see if your product has growth potential. Let’s dive deep in.

Onboarding KPIs 88

Onboarding KPIs Data Visualization Product Research Customer Experience 88

Lenny Rachitsky

SEPTEMBER 3, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. He spent the past decade as a VC and product leader helping world-class companies like Faire, Quizlet, and Ibotta accelerate their growth. This makes products less sticky and retention more difficult.

User Testing 120

User Testing Feedback Software Framework Onboarding KPIs 120

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business.

Analytic Tools 79

Analytic Tools Onboarding KPIs Customer Experience User Testing 79

Userpilot

FEBRUARY 18, 2024

TL;DR Funnel analysis is a way to visualize and understand how users flow through your website or app. There are different funnels—sales funnel, onboarding checklist funnel, free to paid conversion funnel, and so on. Spot friction in your user journeys. Retain users. Specify the metrics to monitor for each stage.

Data Visualization 85

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 85

Userpilot

AUGUST 31, 2023

As more customers are acquired, the company’s revenue stream expands, enabling it to invest in product development, innovation, and scaling operations. Additionally, a healthy customer acquisition strategy allows SaaS companies to tap into new markets and diversify their user base. What is customer acquisition marketing?

Research Software 86

Research Software Feedback Software Analytic Tools User Testing 86

Split

MAY 9, 2024

Product development often centers on the introduction of new features. These features, generated from innovative product teams, target solving customer problems, enhancing user experience, and ultimately, facilitating business success. The feature release is a crucial stage and demands careful attention.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Analytic Tools User Testing 59

Userpilot

MARCH 6, 2024

Performing trend and product analytics can help you make data-backed informed decisions to stay ahead of the competition. But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? Ready to start conducting product trend analysis for your SaaS?

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Research Software 74

Userpilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. This helps SaaS businesses assess the impact of product changes and identify the best time to engage users.

Data Visualization 77

Data Visualization Analytic Tools Customer Experience Feedback Software 77

Userpilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel.

Analytic Tools 78

Analytic Tools Onboarding KPIs Research Software Data Visualization 78

Userpilot

NOVEMBER 18, 2023

The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. TL;DR Period-over-period (PoP) analysis is a business intelligence technique that compares metrics in a recent period to the same period in the past. Determine the right analysis report to use.

Data Visualization 80

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 80

UX Planet

JULY 11, 2024

However, for this case study, Instead of developing new applications, integrating financial management features into Google Pay can leverage its large user base for seamless user experiences. Adding features from Gemini AI would provide personalized financial insights, enhancing Google Pay’s functionality.

Research Software 76

Research Software Data Visualization Feedback Software Onboarding KPIs 76

Userpilot

OCTOBER 30, 2022

CRR is the most common but not the only metric to measure the success of your customer retention strategy. Other metrics include customer churn rate , customer lifetime value, CSAT, etc. Empathy is critical in customer marketing and building strong relationships with users. Use gamification to make onboarding engaging.

Feedback Software 80

Feedback Software Data Visualization Customer Communications Customer Experience 80

Userpilot

NOVEMBER 20, 2022

Did you know that Annualized Contract Value (ACV) is one of the most critical yet underlooked SaaS metrics? SaaS companies try to monitor a lot of metrics. However, it also makes it easy to overlook important metrics while focusing on vanity metrics. Why is annual contract value a key metric in SaaS?

Feedback Software 91

Feedback Software Onboarding KPIs Customer Experience Customer Feedback 91

Userpilot

JANUARY 31, 2024

Do you sit at night wondering how your users interact with your product? You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. Do they like it? Are you confused about using it?

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. Basically, anything that ruins the user experience.

Data Visualization 66

Data Visualization Analytic Tools Research Software User Testing 66

Userpilot

JULY 9, 2024

We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. TL;DR A customer experience management strategy is a plan whose aim is to enhance customer interactions throughout the customer lifecycle. Let’s dive right in!

Customer Experience 92

Customer Experience User Testing Research Software Data Visualization 92

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. A/B testing : To experiment with UI changes and use funnel comparisons to measure performance improvements against old flows. This helps in improving the user experience and conversion paths.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Software Review 52

Userpilot

NOVEMBER 27, 2023

Product growth vs. product-led growth? SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model. What is product growth?

Onboarding KPIs 86

Onboarding KPIs Data Visualization Customer Experience Product Research 86

Userpilot

APRIL 15, 2022

Which one is the best user onboarding tool ? In this article, we’ll go in-depth and have a look at the most important features each platform offers. Userpilot is a code-free product experience software, which gives non-tech teams the ability to create powerful contextual onboarding experiences.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 78

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Let's jump right into it!

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

MARCH 14, 2024

Looking for an effective product analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your product analytics needs. Looking for a Better Alternative for Product Analytics? Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for funnel analysis and it comes with features such as feature tags, in-app events, funnels, and paths. This helps in improving the user experience and conversion paths.

Data Visualization 52

Data Visualization Technical Review Analytic Tools Software Review 52

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Poor product-market fit. Complicated product.

Data Visualization 89

Data Visualization User Testing Analytic Tools Feedback Software 89

Userpilot

SEPTEMBER 1, 2024

Looking for a Google Analytics alternative that offers better customization, improved product analytics , and more data accuracy? Google Analytics offers features such as event tracking , funnel analysis , segmentation , and audience reports. You can also create custom events to track specific engagement metrics.

Data Visualization 71

Data Visualization Analytic Tools Research Software Reporting Tools 71

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for interactive user guides and it comes with features such as user segmentation, onboarding checklist, tooltips, and in-app messaging. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). 1 Customer engagement solutions: build custom onboarding experiences. . #1

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 90

Data Visualization Customer Feedback User Testing Analytic Tools 90

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

SEPTEMBER 14, 2023

If there’s one underappreciated – yet vital – task that product managers must get right, it’s user segmentation. Understanding that you cater to many different types of customers with different pain points, wants, and needs is critical for giving them the best possible experience. size, industry).

Customer Experience 83

Customer Experience Analytic Tools User Testing Feedback Software 83

Userpilot

JUNE 28, 2024

To make your job easier, we’ve compiled some tried-and-true strategies and ways of collecting actionable user insights in this guide. TL;DR Customer feedback is any information shared by users regarding your product or service. Product analytics such as heatmaps also reveal user sentiment. Let’s dive right in!

Feedback Software 74

Feedback Software User Testing Customer Feedback Analytic Tools 74

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52