Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

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User Testing Feedback Software Framework Onboarding KPIs 131

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Here’s how to successfully build your CS team into your feedback workflow.

Feedback Software 145

Feedback Software User Testing Customer Feedback Research Software 145

Product Talk

SEPTEMBER 7, 2022

Through a combination of leadership buy-in, reading, and coaching, they committed to mapping opportunities and testing assumptions before jumping to solutions and found new ways to truly put their users first. The product trio collaborating on the opportunity solution tree using Mural. But there was still more they could be doing.

Product Research 240

Product Research User Testing Customer Experience Research Software 240

Userpilot

APRIL 9, 2024

In the SaaS industry, data visualization is a powerful and widely used tool – from product managers tracking product performance to executives tracking revenue and user growth. It also provides a guide to effective visualization and tools to help you along the way. Bar charts make data comparison easier.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. How to find the right software for your needs. Why should you analyze SaaS survey data? Which survey delivery method is best?

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Analytic Tools Data Visualization Feedback Software Product Research 103

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

AUGUST 18, 2024

Scaling a SaaS to an 8-figure annual recurring revenue business without a traditional sales team is not just a possibility—it’s becoming a strategic imperative for many. Some tried and true PLG approaches for scaling SaaS include: Offering free trials or freemium models, ensuring users experience the full value of the product firsthand.

Feedback Software 102

Feedback Software Customer Experience Embedded Analytics Data Visualization 102

The Product Guy

APRIL 25, 2017

From a planning perspective, quantitative research and feedback is pretty straight-forward – note: I didn’t say easy. Being able to pull the pain, motivations, problems and reasonings behind every user interaction in the application and finding tangible solutions to these problems is both critical and challenging.

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User Testing Customer Feedback Customer Experience Feedback Software 186

Userpilot

SEPTEMBER 2, 2021

Acquisition, activation , adoption , retention , revenue , and referral are the six pirate metrics for measuring growth in the SaaS industry. Product-led marketing tactics work best when implementing a market penetration strategy, which is often the best approach for a SaaS business. What is a growth strategy in SaaS?

Feedback Software 98

Feedback Software Research Software User Testing Onboarding KPIs 98

Userpilot

MARCH 6, 2024

Data visualization : Trends and patterns are easier to discern when viewed, with the help of the right visualization tool. Feature usage comparison to measure usage differences between features and understand why one is performing better or worse. Ready to start conducting product trend analysis for your SaaS?

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Split

JULY 27, 2023

Feature toggle solutions are becoming increasingly popular among developers and product teams. But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle? Another advantage is cost savings.

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Feedback Software Software Review Systems Review Technical Review 52

Userpilot

SEPTEMBER 30, 2024

A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. SMART goal-setting framework. Create visuals : Use charts , graphs, or tables for clear comparisons. Userpilot vs Pendo comparison.

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Messaging Research Software Analytic Tools User Testing 111

Userpilot

SEPTEMBER 14, 2023

In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS. Technographic segmentation lets you target groups based on their usage of technology – the device they use, browser, device preferences, and more.

Customer Experience 105

Customer Experience User Testing Analytic Tools Feedback Software 105

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Create a strong system of accountability. Create an equally strong system of inspection.

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Systems Review Feedback Software Weak Development Team Technical Review 141

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Platform Product Manager. A product manager building a SaaS product of some sort, working in Agile software development practices.

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Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

SEPTEMBER 15, 2023

How to conduct a preference test and collect feedback ? Preference testing helps teams design user-friendly and intuitive UIs, websites, and apps that satisfy user needs. To recruit participants that are representative of the target audience, use dedicated services or tools. What’s preference testing?

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User Testing Product Research Data Visualization Feedback Software 102

Userpilot

MAY 14, 2024

A consumer behavior model is a simplified framework that explains why and how people make purchasing decisions. Can SaaS companies maximize it? Regularly track customer data through feedback surveys and in-app analytics to ensure your tool is solving core user needs. What Is a Consumer Behavior Model? Absolutely.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Mixpanel

FEBRUARY 23, 2021

Every business is unique, and metrics frameworks apply differently 5. Over the course of our conversations, we were pointed to several measurement frameworks for finding product-market fit, with differences depending on the product category, and industry. Every business is unique, and metrics frameworks apply differently.

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User Testing Onboarding KPIs Product Research Startups 130

Lenny Rachitsky

SEPTEMBER 5, 2024

He coined the term “growth hacking,” invented the ICE prioritization framework, was one of the earliest people to use freemium as a growth lever, and, most famously, developed the Sean Ellis Test for product-market fit (which a large percentage of founders use today to track if they’ve found PMF).

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User Testing Onboarding KPIs Product Research Customer Feedback 127

Userpilot

JUNE 30, 2022

So, how can you determine customer fit and get the right user feedback to ensure customer success? Use in-app messaging to make customers part of your product storytelling while creating public roadmaps, release notes, or press releases for the big picture. And then iterate and improve based on customer feedback.

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User Testing Feedback Software Analytic Tools Customer Experience 98

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase. It helps you visualize the customer journey.

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B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

FEBRUARY 25, 2024

The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Book a demo now to learn more.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. This strategy rejects traditional competitive business frameworks focused on outperforming rivals. But what exactly is it and why does it matter? What is the Red and Blue Ocean Strategy?

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Analytic Tools Data Visualization Feedback Software User Testing 90

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Successful organizational metrics programs focus on global outcomes and meaningful feedback loops.

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Agile Data Visualization Product Research Feedback Software 104

Userpilot

APRIL 20, 2021

One of the biggest challenges when implementing in-app marketing to drive product engagement is knowing which experience to trigger and when. So when it comes to software products, why do we ambush users with product tours , tooltips and checklists all at the same time? How do you track in-app user behavior with user journey analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Successful organizational metrics programs focus on global outcomes and meaningful feedback loops.

Agile 101

Agile Data Visualization Product Research Feedback Software 101

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. Usersnap {QA & Customer Feedback}. Alexa {SEM/SEO}.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Product Innovation Educators

AUGUST 5, 2016

3)No framework for the entire organization to plan for the future of the product. (4) 4) Trouble capturing customer and market feedback on where the product is headed. Empathy is not just for Design Thinking – product managers need this tool too. It is a useful comparison and contrast to the previous article from Ash… [link].

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Customer Feedback Product Management Product Manager User Testing 121

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. Choose specific and relevant marketing platforms to help you reach your target market. Think successful US-based SaaS product expanding into the European market. Think tech startup launches their first app.

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Feedback Software User Testing Product Research Strategy 98

The Basics of Product Management

APRIL 29, 2020

OKR stands for “Objectives and Key Results” To be a successful Product Manager, you need to fully understand the OKR Framework – a must know strategy. You may already be using some version of the OKR framework, but you may not be aware of it. But where did this framework come from? OKR Framework Basics.

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Framework KPI Feedback Software Agile 59

ProductPlan

JUNE 1, 2023

All those new features might look good on a product comparison matrix and give salespeople a new angle when pitching reluctant prospects, but none of it matters if those features aren’t solving real customer problems. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

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User Testing User Friction Development Team Review Customer Experience 98

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. There are a few good reasons why SaaS organizations love product funnels. Its different stages.

Analytic Tools 104

Analytic Tools Onboarding KPIs Research Software Data Visualization 104

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Test and refine the positioning based on customer feedback and key metrics. So if your product specializes in cloud-based development tools.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

The Product Coalition

FEBRUARY 22, 2021

TL; DR: Product Discovery Anti-Patterns Scrum has proven to be an effective product delivery framework for all sorts of products. The wave of agile transition projects, particularly in large, established organizations over recent years, has provided those frameworks with a tremendous tailwind. software is eating the world?—?,

Product Research 98

Product Research User Testing Customer Experience Reporting Tools 98

Reveal

JULY 21, 2023

Dashboard templates serve as a powerful data analytics tool that streamlines the creation of new dashboards that provide key business insights and drive users’ decision-making. Dashboard templates are pre-designed layouts that provide a framework for organizing and presenting data in a visual format. We value your feedback!

Data Visualization 98

Data Visualization Dashboard Analytic Tools Customer Experience 98

Good Product Manager

AUGUST 17, 2015

I tackle this question, and introduce our SiriusDecisions Product Ownership Decision Framework , designed to help product management leaders through the process of deciding which approach is right for them. I’ll be presenting this webcast next week: August 26: The Keys to Succeeding With Integrated Solutions.

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Workshop Research Software Feedback Software Product Management 74

Userpilot

NOVEMBER 27, 2023

SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. Product-led growth is a business strategy that focuses on the product as the primary tool for customer acquisition and retention. Product growth vs. product-led growth?

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Onboarding KPIs Data Visualization Customer Experience Product Research 105