Kano Model: What It Is & How to Use It to Increase Customer Satisfaction
Userpilot
FEBRUARY 25, 2024
The model is quick to implement, making it one of the best product development frameworks for SaaS. TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Practical explanation of how it works.
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