Kano Model: What It Is & How to Use It to Increase Customer Satisfaction
Userpilot
FEBRUARY 25, 2024
TL;DR The Kano model is a product development framework that helps identify and categorize customer needs based on the level of delight they can deliver in comparison to the effort invested. Use the responses to create a comparison graph. Dig into data from your competitive research, user behavior reports , and feature requests.
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