Userpilot

NOVEMBER 17, 2024

Kevin has almost a decade of experience working at some of the world’s most innovative software companies. There are three main culprits as to why: Inefficiency : Companies might use many product analytics tools to track monthly active users. Think about Apu, the ever-diligent Kwik-E-Mart owner.

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Lenny Rachitsky

JANUARY 7, 2025

For much more hands-on learning, sign up for Colin’s live four-week cohort-based course on AI prototyping , where you’ll master AI prototyping tools, debug common issues, and build a fundamental understanding of how coding works. Use code “LENNYSLIST” to get $100 off. Enrollment closes January 23rd.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. While software is intangible and doesn’t directly consume energy or produce emissions, its environmental implications lie in its development and usage. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 155

Analytic Tools Research Software Reporting Tools Software Developers 155

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Businesses of all sizesfrom startups to Fortune500 companies recognize that external development teams can drive efficiency, innovation, and strategic focus.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Product Talk

NOVEMBER 6, 2024

How long will it take to hear back from a company? A big part of Teeba’s process involved putting her product skills to use throughout the job search, both in terms of identifying product-led companies and in terms of mapping out business and product outcomes for companies where she was interviewing.

Product Research 173

Product Research Research Software Feedback Software User Testing 173

Lenny Rachitsky

FEBRUARY 25, 2025

Below, you’ll find what I believe is the most actionable, specific, and straightforward framework for crafting a strategy, for both your product and your company. Over the past 10 years, I’ve used Strategy Blocks in six different high-stake contexts, at companies large and small, including Headspace , Meta , and VRChat.

Strategy 119

Strategy Technical Review Product Strategy Product Research 119

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Top customer success management platforms for mid-market and enterprise companies. Defining a customer success tool and other FAQs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

OCTOBER 9, 2018

I became a product manager because I wanted to take a more strategic role at my company. First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder).

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. The ultimate goal is for us as a company to be more intentional with our language.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

The Product Coalition

FEBRUARY 29, 2024

Source In the expansive universe of software development, few platforms have wielded as much influence and innovation as GitHub. From its inception as a code hosting service to its current status as the epicenter of collaborative coding, GitHub’s evolution has been a testament to the power of community, creativity, and continuous improvement.

Software Review 136

Software Review Customer Experience Software Developers Software Development 136

Intercom, Inc.

AUGUST 17, 2020

For many companies, the word localization typically prompts two thoughts: it’s costly, and it’s time-consuming. And with the right tools, it’s accessible to companies of all sizes, opening a door to a world of opportunity for growth. While all of that might sound daunting, it doesn’t have to be implemented all at once.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. I founded Prodify so my team and I can help companies by sharing knowledge from our previous experiences.

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. I’ve yet to come across a software leader who isn’t. I’ve finally found it.

Product Research 130

Product Research Research Software Data Visualization Reporting Tools 130

The Product Guy

MARCH 12, 2025

The most innovative companies didn’t achieve greatness by sticking to convention. Companies like Airbnb, Netflix, and Basecamp challenged everything they were told about how to build products. Companies like Airbnb mastered real-time prioritization. When a company becomes obsessed with OKRs, risk-taking tends to fade.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. I gather data through surveys about observations.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! Don’t add to your stack unless you’re certain that your use case will not be satisfied by existing software.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. To calculate NPS, companies ask customers how likely they would be to recommend a product to their colleague or friend on a scale from zero to ten. In-app ratings prompts.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. It helps us meet customers’ demands, needs, and expectations.

Feedback Software 147

Feedback Software Reporting Tools Software Developers Software Development 147

Roman Pichler

FEBRUARY 14, 2023

2 Use Scrum for Products that Experience Uncertainty and Change Scrum is often seen as the standard way to create digital products, and I have met more than one company where the product managers were told to be agile and do Scrum. Note that frequently adapting your product requires that it’s easy to modify the code.

Product Research 371

Product Research Feedback Software Research Software User Testing 371

The Product Guy

JULY 30, 2020

Looking at a start-up company maybe there is no need to do a detailed stakeholder map as the product manager usually is well connected and already has update meetings on a regular basis with all relevant stakeholders like the CEO or VP of commercial operations. Stakeholders are impacted by the product indirectly or directly.

CTO Coach 391

CTO Coach Customer Experience Software Review User Testing 391

Alchemer Mobile

MARCH 11, 2025

A company that offers proactive, educational support sets itself apart in a world where customers are looking for more than just a product, they want a partnership. On the other hand, poor support can quickly lead to bad reviews, social media complaints, or lost customers. Everyone is knowledgeable, very kind and great listeners.

Differentiation 130

Differentiation Feedback Software Customer Feedback User Testing 130

Intercom, Inc.

NOVEMBER 3, 2021

This is quite normal – as a company or a team grows, it often takes time for an observability culture and solid alerting practices to take shape. Like all companies, Intercom is not immune to these inefficiencies. We introduced regular alert review sessions for teams dealing with frequent alerts. Is the alert still relevant?

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

The Product Coalition

JUNE 2, 2023

A thing to define: AWS vs AZURE vs Google Cloud AWS, Azure and Google cloud platforms are the top of mind cloud service platforms in recent years, yet many software development start-ups do not have the ability to distinguish them. First of all, let’s explore what these cloud service platforms really mean.

Data Visualization 145

Data Visualization Software Review Software Developers Software Development 145

The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Therefore, it was important for me to be aware of the following three things: 1) Where should I start? 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

The Product Guy

APRIL 9, 2019

Sadly, that’s rarely true, and strategies from the upper management are often multi-year in length with a scope focused on the company profitability without any of the product level details. No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements. Second Attempt.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Userpilot

MARCH 30, 2025

Create in-app announcements code-free with Userpilot. Benchmark: After analyzing over 100 companies for our benchmark report , we found that the average core feature adoption rate is 24.5%. Track Vital Mobile App Metrics Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required 3. vs $1.54).

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Alchemer Mobile

NOVEMBER 10, 2022

This saves companies valuable time and resources. Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Roman Pichler

SEPTEMBER 11, 2023

But in practice, organising teams around products can be challenging, especially when a company lacks a clear understanding of what a (digital) product is and if it does not embrace a product-led way of working. The user and business goals describe the value the product should create for the people using it and the company providing it.

Reporting Tools 376

Reporting Tools User Testing Customer Experience Product Research 376

Userpilot

JANUARY 20, 2025

Software bugs are a budget killer for your company and a buzzkill for your users. Even with a rigorous software testing process, one pesky bug always slips through. In 2014, a software error on Amazon caused some items to drop to just one penny. How to use session replay tools to streamline the debugging process.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz is Director of Active Analytics at ActiveHealth Management, a Healthagen Company and subsidiary of Aetna.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Roman Pichler

JANUARY 22, 2024

These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. Larger companies often have several portfolios; early-stage startups, in contrast, usually have a singleton one—it consists of just one offering.

Weak Development Team 280

Weak Development Team Strategy Software Review Vision 280

Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. Production is the only place where your code, infrastructure, and customers come together to represent objective reality. Here at Intercom, we believe in shipping as quickly as possible. .

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Userpilot

NOVEMBER 7, 2024

Tap into existing resources : Review recordings of sales calls, customer support interactions , marketing materials, and product documentation. For example, Userpilot uses a checklist and progress bar to gamify its product tour and increase completion rates: Gamify your customer experience code-free with Userpilot.

Demo 103

Demo Analytic Tools Feedback Software Research Software 103

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Expert review : Established design experts check your products design based on usability principles to identify potential improvements. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

DECEMBER 31, 2024

Userpilots key features include: No-code Chrome extension for building in-app flows. According to user review platforms, their plans start at $7,000/year. Its ideal for small to mid-sized SaaS companies who are looking for a simple platform with decent engagement features. Only it comes at a much, much higher price.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105