Product Talk

OCTOBER 23, 2024

However, most companies tend to have more engineers than product managers or designers. Sometimes it refers to someone’s seniority within the company, and at other times it refers to their authority and autonomy for a given project. This creates some confusion when it comes to forming product trios. The term “lead” is vague.

Technical Review 214

Technical Review Engineering Product Research Reporting Tools 214

Userpilot

NOVEMBER 17, 2024

Kevin has almost a decade of experience working at some of the world’s most innovative software companies. There are three main culprits as to why: Inefficiency : Companies might use many product analytics tools to track monthly active users. Think about Apu, the ever-diligent Kwik-E-Mart owner.

Data Visualization 93

Data Visualization Analytic Tools Software Review Feedback Software 93

Product Innovation Educators

FEBRUARY 12, 2024

Wayne Fisher and Dr. David Matheson, whose session is titled “Improving decision quality during stage gate reviews.” He cofounded SmartOrg, which provides software and services to support decision-making and managing uncertainty. 11:04] How are decisions made in gate reviews? Their job or success might be at stake.

Software Review 280

Software Review Weak Development Team Research Software Product Research 280

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. While software is intangible and doesn’t directly consume energy or produce emissions, its environmental implications lie in its development and usage. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 154

Analytic Tools Research Software Reporting Tools Software Developers 154

Product Talk

NOVEMBER 6, 2024

How long will it take to hear back from a company? A big part of Teeba’s process involved putting her product skills to use throughout the job search, both in terms of identifying product-led companies and in terms of mapping out business and product outcomes for companies where she was interviewing.

Product Research 170

Product Research Research Software Feedback Software User Testing 170

Lenny Rachitsky

FEBRUARY 25, 2025

Below, you’ll find what I believe is the most actionable, specific, and straightforward framework for crafting a strategy, for both your product and your company. Over the past 10 years, I’ve used Strategy Blocks in six different high-stake contexts, at companies large and small, including Headspace , Meta , and VRChat.

Strategy 119

Strategy Technical Review Product Strategy Product Research 119

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Best customer success software for startups and small companies. Top customer success management platforms for mid-market and enterprise companies. Defining a customer success tool and other FAQs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

OCTOBER 9, 2018

I became a product manager because I wanted to take a more strategic role at my company. First, I did not know how to frame, develop and present product strategy in a systematic way, and second, as a startup, my company has not historically had a good track record of strategy being developed outside of senior management (read: founder).

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

The Product Guy

MARCH 12, 2025

The most innovative companies didn’t achieve greatness by sticking to convention. Companies like Airbnb, Netflix, and Basecamp challenged everything they were told about how to build products. Companies like Airbnb mastered real-time prioritization. When a company becomes obsessed with OKRs, risk-taking tends to fade.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Intercom, Inc.

AUGUST 11, 2020

It was first proposed after Benjamin Whorf, a fire safety inspector at the time, observed how oil workers treated empty oil barrels as less hazardous than full oil barrels, despite them being equally flammable due to the traces of oil remaining in them. The ultimate goal is for us as a company to be more intentional with our language.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Intercom, Inc.

AUGUST 17, 2020

For many companies, the word localization typically prompts two thoughts: it’s costly, and it’s time-consuming. And with the right tools, it’s accessible to companies of all sizes, opening a door to a world of opportunity for growth. While all of that might sound daunting, it doesn’t have to be implemented all at once.

Research Software 276

Research Software User Testing Software Review Customer Experience 276

Alchemer Mobile

MARCH 11, 2025

A company that offers proactive, educational support sets itself apart in a world where customers are looking for more than just a product, they want a partnership. On the other hand, poor support can quickly lead to bad reviews, social media complaints, or lost customers. Everyone is knowledgeable, very kind and great listeners.

Differentiation 130

Differentiation Feedback Software Customer Feedback User Testing 130

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. I founded Prodify so my team and I can help companies by sharing knowledge from our previous experiences.

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Userpilot

OCTOBER 31, 2024

Which product feedback software should you choose for your SaaS? In this round-up, I cover 21 of the best product feedback software solutions. In this round-up, I cover 21 of the best product feedback software solutions. Social listening tools : Software for monitoring online conversations, brand mentions, and trends.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. I’ve yet to come across a software leader who isn’t. I’ve finally found it.

Product Research 130

Product Research Research Software Data Visualization Reporting Tools 130

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. Some of these are Fortune 10 software-enabled companies going through digital transformations. I review strategies and roadmaps. I gather data through surveys about observations.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! Don’t add to your stack unless you’re certain that your use case will not be satisfied by existing software.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. To calculate NPS, companies ask customers how likely they would be to recommend a product to their colleague or friend on a scale from zero to ten. In-app ratings prompts.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. You should be able to define the project scope and goals clearly by outlining the objectives, functionalities, and features of the software. It helps us meet customers’ demands, needs, and expectations.

Feedback Software 147

Feedback Software Reporting Tools Software Developers Software Development 147

The Product Coalition

OCTOBER 16, 2024

We were now reviewing the features to be sunset, and the teams to work on them. With a dedicated reverse roadmap, you can easily show the experience improvements due to the deletion. You’re amongst good company — roadmap retirement at the tech giants Eliminating old, worn-out features is not a new concept. But it had to be done.

Roadmap 120

Roadmap Onboarding KPIs User Testing Customer Experience 120

Roman Pichler

FEBRUARY 14, 2023

2 Use Scrum for Products that Experience Uncertainty and Change Scrum is often seen as the standard way to create digital products, and I have met more than one company where the product managers were told to be agile and do Scrum. Note that frequently adapting your product requires that it’s easy to modify the code.

Product Research 371

Product Research Feedback Software Research Software User Testing 371

The Product Guy

JULY 30, 2020

Looking at a start-up company maybe there is no need to do a detailed stakeholder map as the product manager usually is well connected and already has update meetings on a regular basis with all relevant stakeholders like the CEO or VP of commercial operations. Stakeholders are impacted by the product indirectly or directly.

CTO Coach 391

CTO Coach Customer Experience Software Review User Testing 391

Userpilot

DECEMBER 8, 2024

Well, I reviewed 40 session recording options in the market and handpicked the top 10 for startups, mid-market companies, and enterprises to review. But theres a caveat, the cost may feel steep for small companies since this is a product thats designed for mid-market to enterprise companies. G2 rating : 4.5/5

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Intercom, Inc.

NOVEMBER 3, 2021

This is quite normal – as a company or a team grows, it often takes time for an observability culture and solid alerting practices to take shape. Like all companies, Intercom is not immune to these inefficiencies. We introduced regular alert review sessions for teams dealing with frequent alerts. Is the alert still relevant?

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Userpilot

MARCH 30, 2025

Create in-app announcements code-free with Userpilot. Benchmark: After analyzing over 100 companies for our benchmark report , we found that the average core feature adoption rate is 24.5%. Track Vital Mobile App Metrics Code-Free with Userpilot Get a Demo 14 Day Trial No Credit Card Required 3. vs $1.54).

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

The Product Coalition

JUNE 2, 2023

A thing to define: AWS vs AZURE vs Google Cloud AWS, Azure and Google cloud platforms are the top of mind cloud service platforms in recent years, yet many software development start-ups do not have the ability to distinguish them. First of all, let’s explore what these cloud service platforms really mean.

Data Visualization 144

Data Visualization Software Review Software Developers Software Development 144

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

The Product Guy

DECEMBER 6, 2018

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Therefore, it was important for me to be aware of the following three things: 1) Where should I start? 2) What should I solve?

Reporting Tools 350

Reporting Tools Customer Experience Product Management Product Manager 350

The Product Guy

APRIL 9, 2019

Sadly, that’s rarely true, and strategies from the upper management are often multi-year in length with a scope focused on the company profitability without any of the product level details. No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements. Second Attempt.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Alchemer Mobile

NOVEMBER 10, 2022

This saves companies valuable time and resources. Apptentive allows companies to measure shifts in customer emotion and gather actionable feedback across their mobile customer journeys. Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Roman Pichler

SEPTEMBER 11, 2023

But in practice, organising teams around products can be challenging, especially when a company lacks a clear understanding of what a (digital) product is and if it does not embrace a product-led way of working. The user and business goals describe the value the product should create for the people using it and the company providing it.

Reporting Tools 376

Reporting Tools User Testing Customer Experience Product Research 376

Userpilot

JANUARY 20, 2025

Software bugs are a budget killer for your company and a buzzkill for your users. Even with a rigorous software testing process, one pesky bug always slips through. In 2014, a software error on Amazon caused some items to drop to just one penny. How to use session replay tools to streamline the debugging process.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Paul Hurwitz is Director of Active Analytics at ActiveHealth Management, a Healthagen Company and subsidiary of Aetna.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Product Talk

MARCH 13, 2024

Question: What advice do you have for companies moving from functional teams to value-driven, cross-functional squads? This question came from Joel Beverley , Co-founder at RotaCloud , who explained that his company is looking to restructure from platform teams (e.g. The company was facing several problems with their old approach.

Research Software 322

Research Software Weak Development Team Feedback Software User Testing 322

Roman Pichler

JANUARY 22, 2024

These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. Larger companies often have several portfolios; early-stage startups, in contrast, usually have a singleton one—it consists of just one offering.

Weak Development Team 280

Weak Development Team Strategy Software Review Vision 280

Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. Production is the only place where your code, infrastructure, and customers come together to represent objective reality. Here at Intercom, we believe in shipping as quickly as possible. .

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282