Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. star rating, and had 488 app store reviews. star rating, and had 7,549 app store reviews.

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Feedback Software Research Software Systems Review User Testing 232

Userpilot

MARCH 7, 2024

Funnel reports are a popular analytics tool used to optimize customer journeys and user flows. Our guide explains how to build and analyze funnel reports for actionable insights. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another.

Data Visualization 83

Data Visualization Reporting Tools Analytic Tools Customer Experience 83

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Systems Review 92

Alchemer Mobile

APRIL 6, 2021

While the year was disastrous for many food and drink companies, there were also many whose apps tell incredible tales of resilience, ingenuity, and embracing the digital shift. Ratings and Reviews. star rating, and had 1,223 app store reviews. star rating, and had 4,695 app store reviews.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Userpilot

DECEMBER 5, 2023

This guide will walk you through what Mixpanel Funnels is, which settings you can adjust for each funnel report, and show you a few key use cases. TL;DR Mixpanel Funnels are reports that show you the drop-off conversion rates throughout different funnel steps. Get your free Userpilot demo today! What are Mixpanel Funnels?

Data Visualization 83

Data Visualization Reporting Tools Analytic Tools Customer Feedback 83

Userpilot

AUGUST 30, 2024

Its features include funnel analysis , session recordings, AI-powered predictive analytics , and custom reports. The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. WalkMe’s pricing is available upon request, with reports suggesting it starts from $9,000 per year.

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Feedback Software 82

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. A 2020 report by Cloudwards revealed that 80% of Dropbox users who upgraded to a paid plan did so within 6 months of reaching their free storage limit.

Research Software 105

Research Software Reporting Tools Artificial Inteligence Customer Experience 105

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. They should also support mobile learning and integrate with other organizational systems, like HR.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

Userpilot

APRIL 17, 2024

This enables companies to make informed decisions, tailor products, and improve customer experiences based on a deep understanding of customer needs and trends. and engagement levels companies can gain insights into customer behavior. Integration benefits are huge, allowing you to connect with other tools and systems you already use.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73

Alchemer Mobile

APRIL 2, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

The Product Bistro

DECEMBER 13, 2019

Without giving too much of the story away (trust me, this is a page turner) the main protagonist is Allie, a product manager of a studio at a game company. The last part of the book, after the conclusion of the gripping drama, is the meat of the systems and methods that Christina introduces via her story telling.

Technical Review 195

Technical Review Books Systems Review Reporting Tools 195

Alchemer Mobile

FEBRUARY 21, 2019

As such, it’s not enough for companies to send communication into a vacuum. Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Userpilot

AUGUST 27, 2024

It includes a session ID, user ID, timestamp, operating system, device type, location, etc. Growth : Designed for startups looking to scale, the Growth plan provides access to unlimited reports, chart customization, and up to 12 months of historical data. Labeled events can be used for segmentation and reporting purposes.

Data Visualization 78

Data Visualization Analytic Tools Software Review Feedback Software 78

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. G2 reviewers give Pendo an average rating of 4.4 Pendo review. This may have something to do with the dummy data that are preloaded into the system. Pendo review. But does the free plan live up to the expectations? What other pricing plans does Pendo offer?

Data Visualization 84

Data Visualization Software Review Analytic Tools Feedback Software 84

Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 138

Analytic Tools Research Software Reporting Tools Software Review 138

TechEmpower - Product Management

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? What are some sites or companies in the same space? What’s the state of those systems? What functionality would make your company launch-ready? If so, will you also have your own account system?

Reporting Tools 208

Reporting Tools Analytic Tools Development Fractional CTO 208

Userpilot

FEBRUARY 26, 2023

Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixpanel dashboard homepage. User cohort analysis.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Software Review 85

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

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Weak Development Team Software Review Systems Review Technical Review 129

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. At the core, our intent with Gainsight Essentials has been to help all companies—from startups to scale-ups and beyond—grow while giving them the tools to put their customer first. making use of the platform.

Feedback Software 52

Feedback Software Systems Review Technical Review Reporting Tools 52

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. To replace the dummy data with real numbers from your SaaS company, you'll need to install a JS snippet. It seems likely that this would be the dummy SaaS company's preferred outcome in this instance.

Data Visualization 90

Data Visualization Analytic Tools Software Review Feedback Software 90

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Satmetrix Systems, Inc., and Net Promoter System?

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. By examining these rates over time, companies can glean important information regarding customer satisfaction and loyalty fluctuations. What is churn ?

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Alchemer Mobile

SEPTEMBER 3, 2020

According to a report by Statista , this is how various industries have been impacted by the pandemic. Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Read the full DAU report for all industries here. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

JULY 25, 2024

Yes, it takes company-wide buy-in, but at the end of the day creating good customer experiences boils down to two fundamental concepts: Listening to the voice of your customers and collecting their feedback: Understanding what customers want and how they perceive your institution is foundational. And listen!

Reporting Tools 100

Reporting Tools Data Visualization Feedback Software Analytic Tools 100

freshtrax

JUNE 11, 2019

To give you a bigger picture of the Japanese technology industry, we dive deeper and introduce the top technology companies in Japan based on the following four criteria: capital value, sales, profit, and number of employees. Top 10 Japanese tech companies by capital value (November 2018). Net One Systems Co., Revenue in Yen.

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Thanks to reporting features, you can then analyze the responses and turn the qualitative comments into testimonials.

Embedded Analytics 72

Embedded Analytics Data Visualization Analytic Tools Feedback Software 72

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. When reviewing your sales tech stack, it’s important to remember that a tool is not a strategy.

Reporting Tools 233

Reporting Tools Technical Review Technology Systems Review 233

Mironov Consulting

JULY 22, 2024

Personalizing /humanizing systems: using “he/she” instead of “it”   AI apps use sophisticated statistical methods and zettabytes of human-originated samples, sure, but are still statistical systems.  In our rush of AI optimism, I’m seeing some echoes of past over-reaches. 

Reporting Tools 59

Reporting Tools Systems Review Technical Review Data Visualization 59

Intercom, Inc.

OCTOBER 19, 2022

As businesses grow and scale, they need to continue to earn and build on that trust in every way they can – but with rapidly expanding tech stacks, it’s not just their own company policies they need to monitor, it’s those of every company they partner with. When expiry isn’t available, tool owners review and baseline access quarterly.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Arkenea

JULY 12, 2024

This software is connected to the insurance company’s database to retrieve real-time data on a patient’s insurance status. The software is also linked with the provider’s system, so they can also verify patient’s coverage and claims. Reduced errors leads to fewer claim denials and delayed payments.

Reporting Tools 52

Reporting Tools Analytic Tools Software Review Data Visualization 52

Userpilot

MARCH 22, 2021

Every one of these aspects can be systemized using a platform like Userpilot. It is imperative to reach the right users at the right time and in the right place of the customer journey, and systemizing this process with the right tools can greatly help you with that. Contact Amplitude Analytics to get a quote. G2 ’s ratings: 4.5/5.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. You need to store multiple millions of user records. Can Intercom do that?

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

The Product Coalition

FEBRUARY 20, 2023

A lot of startups think they have PMF and try to enter the growth phase prematurely — usually due in part due to VC pressure to grow or simply not having a way to measure and validate how strong your PMF is — which can be disastrous. Money from customers is piling up in your company checking account. Illustrative, but vague.

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User Testing Product Research Product Marketing Customer Feedback 169