Intercom, Inc.

OCTOBER 8, 2020

For every company that’s executing the freemium model successfully, there are hundreds more that struggle and the tension it can create between sales, marketing, and product teams. Right off the bat, Kristen acknowledges that the freemium model isn’t a universal cheat code for winning sales. Let the product be your sales guide.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

TechEmpower - Product Management

AUGUST 21, 2023

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. What does a business leader do in this situation?

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Roman Pichler

JANUARY 22, 2024

These might be end-user-facing or internal ones like a software platform, for instance; they might directly generate revenue or support commercial offerings. Larger companies often have several portfolios; early-stage startups, in contrast, usually have a singleton one—it consists of just one offering.

Weak Development Team 269

Weak Development Team Strategy Software Review Vision 269

Intercom, Inc.

JANUARY 12, 2021

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! Don’t add to your stack unless you’re certain that your use case will not be satisfied by existing software.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

APRIL 27, 2018

Uptime is influenced by many factors such as the software architecture and the quality of day to day operations. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. If our product is down, we acutely feel our customer’s pain.

Engineering 209

Engineering Software Review Systems Review Technical Review 209

Roman Pichler

SEPTEMBER 11, 2023

But in practice, organising teams around products can be challenging, especially when a company lacks a clear understanding of what a (digital) product is and if it does not embrace a product-led way of working. The vision describes the ultimate purpose for creating the product and the positive change it should bring about.

Reporting Tools 362

Reporting Tools User Testing Customer Experience Product Research 362

Atlassian

JANUARY 21, 2022

Companies are eager to retain valuable employees. Now more than ever, performance reviews provide an important opportunity to launch candid conversations about future goals. By sharing the written review ahead of time, managers can set the foundation for positive communication. And somehow, so do performance reviews.

Software Review 123

Software Review User Testing Construction Product Research 123

Alchemer Mobile

NOVEMBER 10, 2022

This saves companies valuable time and resources. Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. The best customer lifecycle software in the market includes: Userpilot.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Reporting Tools 100

Roman Pichler

NOVEMBER 1, 2022

But it has the following three drawbacks: A feature-based roadmap can give rise to and strengthen a feature-factory mindset where adding features is more important than creating value and making a positive impact on people’s lives and the business. You should therefore review and adapt the roadmap on a regular basis.

Roadmap 340

Roadmap Weak Development Team Customer Experience Reporting Tools 340

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 126

Reporting Tools Software Developers Software Development Feedback Software 126

Roman Pichler

OCTOBER 6, 2020

How will it benefit the company? Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? Additionally, I recommend running weekly review sessions to understand the progress of the discovery work and adapt it if necessary. What are its business goals?

Product Research 281

Product Research Technical Review Feedback Software Research Software 281

Intercom, Inc.

JUNE 3, 2021

” And in Intercom and elsewhere, we’ve been thinking about what that actually means for startups, for seed-stage companies, all the way through to mid and late-stage companies. You could acquire companies just to acquire the talent within the company. Should we sink bigger? Should we plan bigger?

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP. Most importantly, don’t forget to include in-app feedback software in your tech stack.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Mironov Consulting

JANUARY 24, 2024

Expanding on a recent post ( Revenue Goals are Not Company Strategies ), I’ve been seeing lots of maker teams (product, engineering, design) struggling to form product strategies without a company strategy to hang them on.  OK, What’s A Company Strategy?   Product management malpractice.  

Product Strategy 119

Product Strategy Strategy Onboarding KPIs Data Visualization 119

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Therefore, product managers and product leaders have seen a large increase in responsibility and potential company-wide impact.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Intercom, Inc.

MARCH 31, 2020

In the midst of the global crisis, we’ve been inspired by how so many companies have stepped in to help. From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Alchemer Mobile

MAY 19, 2021

This saves companies valuable time and resources. Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Intercom, Inc.

JANUARY 5, 2022

Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. And that’s where people like Adam Markowitz come in.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

AUGUST 12, 2024

They may abandon the page if the messaging and positioning are confusing or contradictory. Anthony Pierri knows this, and after helping over 200 businesses improve their homepage, he’s hosting the talk “ How to Rewrite Your Homepage With Sharper Positioning & Messaging ” on October 8th. What is positioning?

Messaging 95

Messaging Positioning Data Visualization User Testing 95

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. Working with Reviewers: The First Full Manuscript Judgments. One of the last stages of writing a book is inviting reviewers to comment on the full manuscript. The rest of my reviewers also provided great feedback. Tweet This. I was giddy.

Product Research 288

Product Research Books User Testing Research Software 288

The Product Coalition

MARCH 15, 2021

with very little effort but a huge amount of diligence and thought, and you can do it in 15 minutes if you have access to all the research already. Who The most critical part of any software company is being crystal clear about who you are solving the problem for. and we are here to solve them using the software.

Development Team Review 192

Development Team Review Research Software Product Research Reporting Tools 192

The Product Coalition

OCTOBER 19, 2020

Photo by Matt Noble on Unsplash In the 1990s and 2000s, Blockbuster was the nation’s top video rental company, with over 8,000 stores across the globe. By 2010, the company had shuttered all of its stores (except this one you can rent on airbnb). What went wrong? How did Blockbuster go belly up in less than a decade?

Technical Review 158

Technical Review Analytic Tools Research Software Development Team Review 158

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users.

Consulting 156

Consulting Reporting Tools Engineering Research Software 156

Product Innovation Educators

DECEMBER 16, 2024

How product managers can adapt core responsibilities across different organizations and contexts Watch on YouTube TLDR Through his research and practical experience at MasterCard, Nishant Parikh identified 19 key activities that define the role of software product managers. Why study the 19 key activities of software product managers?

Research Software 99

Research Software Feedback Software User Testing Product Research 99

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. But how can you start crafting an effective positioning strategy that appeals to your target audience? TL;DR Developing a solid product positioning strategy involves several key steps. Understand your competition.

Research Software 80

Research Software Positioning Data Visualization Definition 80

Userpilot

AUGUST 30, 2024

The product usage analytics feature in WalkMe gives companies complete visibility of employee software usage patterns. This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. The platform has limited no-code customization options and a steep learning curve.

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools Feedback Software 88

Sachin Rekhi

APRIL 12, 2020

The most successful businesses realize this and work hard to continually protect their strategic position. Netflix's traditional streaming service put it in a precarious strategic position as it had to continually license content from owners, pay licensing fees based on consumption, and renegotiate those deals every few years.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Intercom, Inc.

NOVEMBER 30, 2021

. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. Paul: “Ship good software.”

Research Software 209

Research Software Feedback Software Product Research User Testing 209

The Product Coalition

JULY 8, 2021

With this basic understanding of NLP, let’s dive deeper into how financial companies can leverage this technology to improve customer experience and decision-making in financial services. Semantria uses natural language processing to identify and categorize sentiments by positive, neutral, and negative tones.

Data Visualization 151

Data Visualization Reporting Tools Analytic Tools Banking 151

Intercom, Inc.

NOVEMBER 27, 2019

These companies obviously have an amazing product. It’s even garnered them an enviable position among Deloitte’s Fast50, a list of the fastest growing software companies in the UK. It’s in the name: a company inspired by the needs of salespeople has to be good at selling itself. Salesforce?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Userpilot

JULY 23, 2024

TL;DR A marketing tech stack is any combination of software tools that marketing teams use to improve their campaigns. Marketing Automation Software helps automate repetitive marketing tasks such as email campaigns and lead nurturing. User/Company profiles : Analyze customer data at more granular levels with user profiles.

Analytic Tools 86

Analytic Tools Research Software Data Visualization Reporting Tools 86

Userpilot

AUGUST 5, 2023

Manual integration requires the developers to write custom code, which is labor-intensive, costly, and inflexible. Many tools offer out-of-the-box integrations that allow seamless 2-way data exchanges without coding. That’s why federation is suitable for enterprise-level companies. Data integration through propagation.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization User Testing 92