Alchemer Mobile

MARCH 8, 2022

“Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen by the customer,” Paul Greenberg ( HubSpot ). Interactions: What percent of customers are messaged and prompted; what percent of customers respond to a message or prompt? What is customer engagement?

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Conclusion.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

MARCH 26, 2021

Every company says they’re “customer-centric,” but very few actually are. Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.) Message centers. Stop talking about customer-centricity; turn it into action. Love Dialog. Rating prompts.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

MAY 17, 2022

With customers spending more time and money on mobile apps, it is important that companies continue to adapt and prioritize mobile in their customer feedback solution. A customer feedback solution is the combination of feedback methods, software, and strategy that a company implements to collect, analyze, and act on customer feedback.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Alchemer Mobile

JANUARY 26, 2021

As consumers, we now expect the brands we love to deliver the right message , to the right person, via the right medium, at the right place, and at the right time across all of their digital and onsite experiences. To start, think about the in-app message you’re sending to figure out timing and placement. Act on what you learn.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Is it possible to do this with Intercom?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. The lifetime value of a finance customer is higher than most other industries , so when a customer does leave, it’s a much bigger hit to the company.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Product Talk

JANUARY 24, 2024

For this Tools of the Trade , I spoke with several members of the CDH community to learn how they have approached recruiting customers or users in the very early stages of a product or company. He sends one follow-up message to anyone who doesn’t respond to his first message.

Research Software 242

Research Software Feedback Software User Testing Customer Experience 242

Intercom, Inc.

DECEMBER 31, 2019

He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”. The tech equivalent of the “ great man theory ” of history is the “big tech company” theory of technological progress. Big tech takes over. Rise of mobile.

Artificial Inteligence 259

Artificial Inteligence Entertainment Customer Experience Messaging 259

Alchemer Mobile

DECEMBER 9, 2021

Ideally, as you prioritize customer experience, there will be more and more evangelists for your company. Once you find these fans, create easy ways for them to engage with your brand and share their positive experience. The best way to give your customers a positive experience? Communication.

Customer Experience 264

Customer Experience Customer Feedback User Testing B2C 264

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

APRIL 26, 2022

Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. For example, you can create messaging campaigns based on customers’ answers, personalize support content, and more. A consistent, transparent journey means a very positive experience for your customers. Supercharge your support.

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

Alchemer Mobile

MAY 19, 2021

This saves companies valuable time and resources. Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. App promo videos take your marketing to the next level by bringing your messaging to life. Three Months Before Launch: Lay the Groundwork.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. Companies can leverage gamification alongside nudges to further incentivize premium upgrades. This fosters a sense of community and friendly competition.

Research Software 110

Research Software Reporting Tools Artificial Inteligence Customer Experience 110

Alchemer Mobile

APRIL 6, 2021

While the year was disastrous for many food and drink companies, there were also many whose apps tell incredible tales of resilience, ingenuity, and embracing the digital shift. Surveys and Messages. The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

The Product Coalition

MAY 11, 2021

Two weeks later, I joined the company as Head of Product and manager of a team of 15 people I have never met before and I would not meet in person for at least the next 3 months. In this article I’m sharing three challenges and learnings from joining a new company remotely as Head of Product.

Leadership 182

Leadership Feedback Software User Testing Customer Feedback 182

Intercom, Inc.

SEPTEMBER 2, 2021

At a product-first company like Intercom, our product marketing team has always had a crucial role – and over the years, we have often discussed how we approach product marketing. Of course, not all companies go about product marketing in the same way. Marketing and product marketing aren’t interchangeable.

Product Marketing 211

Product Marketing Marketing Research Software Customer Experience 211

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. Paul Adams , SVP of Product, summarizes the power of messaging. Writing our story. Celebrating our teams.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Pandemic-driven lockdowns had a positive impact on interactions for Retail and eCommerce apps. Surveys and Messages.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Alchemer Mobile

NOVEMBER 10, 2022

This saves companies valuable time and resources. Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

AUGUST 18, 2021

But all too often the way the underlying data is collected makes NPS little more than a vanity metric, easily rigged to give the impression of positive customer sentiment, leading to shallow insights and false assurances. When it comes to survey timing, again companies are faced with a myriad of options. What is Net Promoter Score?

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Intercom, Inc.

MARCH 10, 2022

This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. But what’s the best way to stay ahead of these expectations?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. Help customers navigate known issues with Outbound Messages. What is proactive customer support?

User Friction 239

User Friction Outbound Customer Experience Customer Feedback 239

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. To calculate NPS, companies ask customers how likely they would be to recommend a product to their colleague or friend on a scale from zero to ten.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Intercom, Inc.

APRIL 29, 2020

Many of the ones that I’ve received are from companies who are using those emails as opportunities to sell. We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Userpilot

JULY 22, 2024

Product positioning is crucial in product management to attract prospects and stand out in your niche. But how can you start crafting an effective positioning strategy that appeals to your target audience? TL;DR Developing a solid product positioning strategy involves several key steps. Understand your competition.

Research Software 74

Research Software Positioning Data Visualization Definition 74

Alchemer Mobile

APRIL 25, 2019

Invest in two-way messaging. In-app messaging allows you to turn your app into a communication channel, particularly when you provide the ability to send and receive two-way messages. These messages help you gather feedback, solve customer problems, and stay on the pulse of customer sentiment.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. It then enables companies to thoughtfully engage with customers at the right place and time. This saves companies valuable time and resources.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

The Product Coalition

MARCH 12, 2023

In most cases, you have never been in this position yourself before, so interviewing could be a challenge. Today I want to talk about the blind spots that hiring companies have since they are at least as important for the ability to hire and succeed with the person that will help your company fly.

Product Research 113

Product Research User Testing Consulting Leadership 113

Userpilot

AUGUST 14, 2024

It involves processes like market and customer research to understand customer needs, product differentiation and messaging , and marketing campaigns. Moving to the Product Operating Model by Marty Cagan With the rise of new competitors, disruptive technologies, and ever-increasing customer expectations, companies must adapt to thrive.

Data Visualization 83

Data Visualization Customer Feedback Analytic Tools Research Software 83

Alchemer Mobile

JUNE 16, 2022

Collecting and making sense of customer feedback isn’t a walk in the park for companies either. This is where a mobile feedback solution comes into play for most customer-centric companies. Regardless of whether the feedback is positive or negative, recognize it and respond. Benefits of mobile feedback solutions.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

JULY 2, 2024

Data-driven companies are 58% more likely to hit revenue goals. This article will show seven examples of business analytics to highlight its positive impact. It helps companies make smart decisions and optimize operations. This boosts satisfaction and retention with tailored messages and offers.

Data Visualization 92

Data Visualization Analytic Tools Customer Experience Customer Feedback 92

Alchemer Mobile

JUNE 20, 2019

While larger companies’ reputations can sustain a few blows without actually collapsing, small businesses can’t rely on the benefit of the doubt to amortize customers’ wrath as effectively. Texaco, one of the world’s biggest petroleum companies, was sued by former employees and accused of racial discrimination back in 1994.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Intercom, Inc.

APRIL 6, 2020

With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again. Face to face feedback is so important because you can see if the message has landed or you need to adjust it. The medium matters. Sorry Slack. The value of values.

User Testing 181

User Testing Customer Feedback Entertainment Management 181

Intercom, Inc.

AUGUST 5, 2020

. “The reality is, there are very few businesses who can afford to operate at either extreme” But this approach to managing support shortchanges either your company and, more likely than not, your team – or your customers. In a company’s lifetime, you might find yourself spending time on both ends.

Customer Experience 204

Customer Experience Customer Satisfaction Positioning Article 204