Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. NPS scores or bug reports).

Data Visualization 76

Data Visualization Analytic Tools Embedded Analytics Feedback Software 76

Userpilot

OCTOBER 20, 2023

What’s the best funnel optimization tool for SaaS companies? In this article, we look at 10 product analytics tools that you should consider when making your choice. Google Analytics is a versatile marketing tool with in-app event tracking functionality for optimizing website conversions and the user journey inside the product.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Reporting Tools 85

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. Provide convenient self-service support.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 87

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 87

Mixpanel

MAY 8, 2023

Growing a digital product and company is a multi-team sport. For marketing teams focused on getting more user traffic and signups, Google Analytics has been the tool of choice. This is why we launched Mixpanel Marketing Analytics.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Reporting Tools 52

Userpilot

APRIL 7, 2024

They’re also great for showcasing the core product functionality to new users. Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. This is likely to be different for different user personas.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 15, 2024

You can rig your surveys to be sent periodically like most types of NPS surveys or trigger them after specific events (e.g. after customer onboarding or their first transaction within a trading and lending services platform). How to improve customer experience for fintech companies?

Analytic Tools 72

Analytic Tools Feedback Software Reporting Tools Data Visualization 72

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 89

Embedded Analytics Analytic Tools Feedback Software Data Visualization 89

Userpilot

NOVEMBER 20, 2022

Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Offer self-service support with an in-app resource center to allow customers to find instant help.

Customer Experience 92

Customer Experience Feedback Software Analytic Tools User Testing 92

Userpilot

MAY 3, 2023

It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. star rating on G2.

Data Visualization 72

Data Visualization Product Research Software Review Feedback Software 72

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Data Visualization 73

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Userpilot

JANUARY 9, 2023

Because personalization strategies lead to a more satisfying customer experience, they also: Improve customer lifetime value. Customers are more likely to stick with a company after receiving excellent customer service. Sales analytics to identify better-qualified prospects and improve your marketing strategy.

Feedback Software 83

Feedback Software Analytic Tools Research Software Customer Experience 83

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 90

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 90

Userpilot

DECEMBER 3, 2022

TLDR; UX design includes all of the elements a user encounters when interacting with your brand online. User experience is important because good UX gives you a competitive advantage, leads to more positive interactions , and increases your conversion rate. Why is user experience important? What is UX design?

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

JUNE 9, 2022

The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. You will also save precious time and costs, while gaining valuable visibility into user behaviour and engagement trends. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Customer Experience 52

Userpilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Watch our on-demand webinars and view Userpilot’s upcoming live events. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info).

Analytic Tools 95

Analytic Tools Research Software Feedback Software Customer Experience 95

Userpilot

MAY 14, 2023

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Collect feedback to improve customer experience Customer experience surveys collect customer feedback to assess the user experience with your product.

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

Userpilot

JUNE 8, 2021

Mixpanel and Amplitude are two leading product analytics solutions that provide in-depth analytics. Usersnap and Canny are feedback platforms that allow businesses to capture, organize, and analyze product feedback. Prototyping and User Experience Software. User Research and Survey Software.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

NOVEMBER 22, 2022

You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. A customer education strategy is a process of teaching your customers about your product or service throughout the customer journey. Relevant and timely content improves user experience.

Education 84

Education User Testing Customer Feedback Customer Experience 84

Userpilot

JUNE 12, 2023

TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow. How large is your company? What is your job title?

Data Visualization 71

Data Visualization Product Research Research Software Analytic Tools 71

Indicative

OCTOBER 23, 2020

Every company, of every size — even organizations of just one person — are navigating a data avalanche problem. A strong analytics stack is foundational to being able to make sense of it all. A strong analytics stack is foundational to being able to make sense of it all. This is also referred to as event data.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Userpilot

JULY 20, 2023

Bad customer service: Both new and existing customers expect to get support the instant they need it. Long wait times, back-and-forth convos, and the absence of self-serve support frustrate users and result in a negative user experience that makes them leave. Focus on major activation events. Source: Zonka.

Customer Experience 77

Customer Experience Feedback Software Analytic Tools Data Visualization 77

Userpilot

NOVEMBER 29, 2022

Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. – Collect customer feedback throughout the customer journey to improve user experience. Customer churn data tells you how many customers have stopped using your product or service over a period of time. Prevent customer churn.

Data Visualization 90

Data Visualization Customer Feedback User Testing Customer Experience 90

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. But with so many platforms out there, which one should your SaaS business choose? To be clear: both of these user acquisition strategies still work in 2021.

Analytic Tools 87

Analytic Tools Research Software Data Visualization Product Research 87

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

MAY 20, 2024

Are you doing enough to lead your company toward product-led growth ? Given the right product growth tools you can transform your product into a self-growth machine. UserGuiding is the best user onboarding software for small companies. ClickUp is the best project management tool for SaaS companies.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. See Reveal in Action. CRM: Maximize customer lifetime value.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Mind the Product

MARCH 7, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. They are valuable because they embed your product in a SaaS ecosystem. Better user experience supports increased engagement, which is the high-level antidote to churn.

Reporting Tools 150

Reporting Tools Data Visualization Customer Experience User Testing 150

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 29, 2024

Customer success software is the suite of tools that companies use to monitor and optimize user experiences to help customers achieve their desired outcomes. In other words, these tools provide businesses with actionable insights to address customer needs and drive them toward success. Event tracking on Userpilot.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

Looking for an effective event tracking tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your event tracking needs. Looking for a Better Alternative for Event Tracking?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52