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The overlooked differentiator: how customer support fuels success 

Alchemer Mobile

Why customer support is an overlooked differentiator Product features, pricing, and branding all play key roles in differentiating your organization from the laundry list of competitors, but theres one often-overlooked factor that can make or break customer loyalty: how well you support your customers. Want to continue reading?

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Product Differentiation: Companies That Benefit From Building Product Variants

The Product Coalition

Learn about how consumer companies compete for control of portions of markets by launching variants that customers love. Continue reading on Product Coalition »

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Defining Guidelines in Product Management

The Product Guy

Some of them were lucky to start in a tech company with APM program and picked up more skills over the years. Also who is to define “good” in various industries and companies? What product management really means in the context of the company? How to learn by doing it and lead a new team at the same time?

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429: Innovation practices of the best companies – with Sally Kay

Product Innovation Educators

Sally spent 36 years with The Dow Chemical Company and GlaxoSmithKline Consumer Healthcare. When a company achieves a sustained and quantifiable innovation success, PDMA will give them an award if the company will present their lessons learned at the annual conference. OCI was created as a learning vehicle for PDMA.

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The Business Opportunity of Embedded Analytics: New Findings from 500+ Application Teams

Speaker: Josh Martin, Director of Product Marketing, Logi Analytics

But most companies don’t realize that the features they embed and how they develop have a lasting impact on revenue, customer churn, and competitive differentiation. Embedded analytics has evolved from an afterthought to a necessity. The state of embedded analytics in 2018 is in flux.

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10 Product Differentiation Examples From Famous Brands For Inspiration

Userpilot

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth.

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525: Use Jobs-To-Be-Done to sell more product or to make a better product? – with Chad McAllister, PhD

Product Innovation Educators

Chris’s boss, Bob Moesta at the Rewire Group, was hired by the candy company to help them decide which product to remove from the market. The company believed focusing their energy on one brand would help them compete more effectively. The story involves two candy bars: Snickers and Milky Way.

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Monetizing Analytics Features: Why Data Visualizations Will Never Be Enough

Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Brought to you by Logi Analytics.

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Rightpoint Launches Cadillac's Reimagined In-Vehicle Experience

Every company is either an experience company today or will need to reinvent themselves to become one. Because experience - how we make people feel - is the final competitive differentiator for any organization.

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Design Hacks for Non-Designers: Ask Expert Laura Klein

Speaker: Laura Klein, Principal at Users Know and Author of UX for Lean Startups

Laura—principal of Users Know and author of Build Better Products and UX for Lean Startups—has over 20 years of experience helping companies innovate responsibly and improve their product development processes. How to differentiate between necessary and nice-to-have features. What are the first steps in designing a user experience?