Alchemer Mobile

MARCH 16, 2021

Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help you understand your app’s engagement strengths and areas for improvement. What’s New in the 2021 Report. See the Report.

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Data Visualization Reporting Tools Feedback Software User Testing 246

Melissa Perri

JANUARY 4, 2020

Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." 2019: "Product reports to the CPO."

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User Testing Data Visualization Research Software Feedback Software 386

Alchemer Mobile

MAY 19, 2021

Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Apptentive.

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Feedback Software Data Visualization User Testing Customer Feedback 236

Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. Some companies (like those focused on work collaboration or expense management) faced hurdles early on in the year that flattened as employees became more comfortable working from home. Below is a summary of our research specifically on Business Services apps.

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Data Visualization Reporting Tools Feedback Software Research Software 246

Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. This isn’t surprising given competitors such as Apple’s Safari and Mozilla Firefox are cookieless by default – however there are already debates about how Google will collect and use data thereafter. What is first-party data?

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Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. It covers key topics, such as: Defining UX analytics. What is UX analytics?

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Data Visualization Analytic Tools Research Software User Testing 88

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.

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Feedback Software Analytic Tools Data Visualization Research Software 91

Alchemer Mobile

JULY 25, 2024

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. Whether through surveys, online reviews, or direct interactions, gathering actionable feedback provides invaluable insights into areas for improvement. And listen!

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Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

NOVEMBER 13, 2024

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Measuring customer satisfaction is crucial for business growth.

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Customer Satisfaction Product Research Data Visualization Customer Feedback 211

Alchemer Mobile

FEBRUARY 2, 2021

This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. It’s marketing. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. App marketing at its most basic. The bad news? The good news?

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Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

AUGUST 2, 2024

Make better-informed business decisions Data-driven insights from CX metrics enable teams to make informed decisions. This applies to product development, marketing strategies, and customer service enhancements. If your organization’s score is higher than those of your competitors, you will likely outperform the market.

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Customer Experience Analytic Tools Data Visualization Feedback Software 200

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Third, the lines between sales, marketing, product, and support are blurring. But this is where many companies are struggling. The answer is yes – it’s both.

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Reporting Tools Data Visualization Customer Communications Research Software 228

Alchemer Mobile

FEBRUARY 17, 2021

When you listen to your customers, you can make more informed product decisions, create a better mobile app experience, develop successful marketing campaigns, launch loyalty programs that actually retain customers, and much more. But if you can’t answer these questions, you need to start collecting VoC data today. Prevent Churn.

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Data Visualization Customer Feedback Customer Experience User Testing 264

Product Talk

MARCH 1, 2023

Interview snapshots are a way to visually synthesize what you are learning from each interview. Far too many companies still think the only value engineers offer is writing code. We wanted to better understand who was adopting which visuals and how they were integrated into their day-to-day work. of respondents).

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Product Research Data Visualization Customer Feedback Weak Development Team 225

Intercom, Inc.

OCTOBER 18, 2021

If you don’t know exactly what questions you want answered, these product metrics leave you blinded by the very data you hoped would open your eyes. Product metrics are data measurements that businesses use to evaluate the success of a product and determine how customers are engaging with it. What are product metrics?

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Data Visualization Analytic Tools User Testing Customer Experience 269

Product Talk

OCTOBER 2, 2024

Whether they face blockers from within the company, difficulty identifying and connecting with the right people, or potential interviewees who don’t show up to their scheduled sessions, the road to continuous interviewing is full of challenges to overcome. Yury Oleynik is the VP of Product Management at HiveMQ.

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Feedback Software Customer Experience Data Visualization User Testing 233

Alchemer Mobile

JUNE 8, 2022

When you listen to your customers, you can make more informed product decisions, create a better mobile app experience, develop successful marketing campaigns, launch loyalty programs that actually retain customers, and much more. How companies use VoC data . Download the guide today ! Download the guide today ! What is VoC.

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Data Visualization Customer Experience Customer Feedback Download 241

Intercom, Inc.

NOVEMBER 9, 2022

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. No need to get saddled with historical tech debt or antiquated third-party tools. It’s kind of a modern-day cautionary tale. And that’s what we’re exploring today.

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Research Software Data Visualization User Testing Startups 226

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

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User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Want to see how the Utilities category compares to the macro trends we identified in our 2022 Mobile Customer Engagement Report?

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User Testing Feedback Software Data Visualization Customer Feedback 264

Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. Robust resource center functionalities for offering self-service help. Custom dashboards to track key metrics at a glance. for collecting user sentiment data.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. To calculate NPS, companies ask customers how likely they would be to recommend a product to their colleague or friend on a scale from zero to ten. Social monitoring.

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Intercom, Inc.

MAY 13, 2022

Most of the time the customer journey begins when customers learn about your brand through a marketing campaign or through word of mouth. . From there they might visit your website where they can explore your products and/or services, read client reviews and testimonials, and form initial opinions about your brand. .

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Customer Experience User Friction User Testing Data Visualization 223

Lenny Rachitsky

JULY 14, 2024

In her more than 10 years at DoorDash, she has served as the first general manager, responsible for launching new markets; the head of business ops and analytics; and the VP of analytics and data science. Analytics is about driving business impact, not just providing a service to other functions when requested.

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Data Visualization Analytic Tools CTO Banking 113

Melissa Perri

JULY 23, 2024

For the past eight years, I’ve been working with C-Suite leaders at companies big and small to set up their Product Management organizations. Some of these are Fortune 10 software-enabled companies going through digital transformations. I gather data through surveys about observations. Lots of data goes into pinpointing.

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Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

AUGUST 18, 2021

But all too often the way the underlying data is collected makes NPS little more than a vanity metric, easily rigged to give the impression of positive customer sentiment, leading to shallow insights and false assurances. When it comes to survey timing, again companies are faced with a myriad of options. Or keep it randomized?

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Product Research Data Visualization Customer Feedback User Testing 232

Alchemer Mobile

MARCH 9, 2022

Retention rates are a strong indicator of whether or not your product or service is high-quality and valuable. It’s become a standard business term used to describe the process of collecting data about customer expectations, preferences, and dislikes. 4 steps to boost mobile customer retention. Conclusion.

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Customer Feedback Customer Experience User Testing Data Visualization 264

Piyanka Jain

MARCH 28, 2023

How to Leverage Data Science in Fintech for Maximum Impact Data science has been a game-changer in the financial industry, and fintech is one of the sectors that has successfully leveraged its power to create innovative solutions for consumers. To read more about the top applications of data science in fintech, click here.

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Data Visualization Artificial Inteligence Banking Startups 39

Intercom, Inc.

JULY 6, 2021

Access to a larger market. Global customer support lets companies more easily communicate with leads and customers in different countries, giving them a competitive edge over other businesses with limited support. Some of that team reported to different managers in EMEA and/or AMERs West based on time zone. Increased revenue.

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Customer Experience Data Visualization User Testing Customer Feedback 232