Product Talk

DECEMBER 18, 2024

I then moved into an interaction designer role before there was a UX title. Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them. What are they doing when they engage with customers?

Product Research 130

Product Research Research Software Analytic Tools Feedback Software 130

Userpilot

APRIL 28, 2023

For example, it can optimize the onboarding experience to reduce the time to value and help users discover more advanced features later on. You can leverage AI to analyze customer and product usage data for personalization of the customer experience inside the product. Why use AI during the customer onboarding process?

Artificial Inteligence 73

Artificial Inteligence User Testing Feedback Software Analytic Tools 73

The Product Cafe

JUNE 18, 2024

Add to this the fact that the boundaries between product management and other roles—like project managers, UX designers, business managers, and more specialists—are often blurred. Engaging with platforms like ChatGPT can be a great start. Here’s how you can start: Start Learning More: Dive deep into the world of AI.

User Testing 59

User Testing Data Visualization Product Research Feedback Software 59

Userpilot

APRIL 26, 2023

TL;DR A signup form is the first impression that your brand has on visitors, users, and customers, which is why it should start the user journey off with a positive experience. Signup pages are the first touchpoint that your company has with new customers and the first impression that your brand will make.

Customer Experience 68

Customer Experience User Testing ChatGPT User Friction 68

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Lenny Rachitsky

AUGUST 12, 2024

Sales motion is for a very targeted list of big customer for big orders and having a clear hit list for revenue targets. For example, if your product requires extensive customization for the customer to see value, or if you are targeting only a handful of large companies, then PLG may not be the best approach.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Testing 52

Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 76

Product launches User Testing Feedback Software Research Software 76

Userpilot

SEPTEMBER 25, 2023

In this article, we’ll go over some of the underlying principles driving SaaS design, and how these effectively address user pain points and elevate the overall customer experience. Implementing human-centered design in your SaaS improves the user experience, boosts adoption, and reduces churn.

Feedback Software 78

Feedback Software Research Software Analytic Tools User Testing 78