Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. Since data is our key asset, we only trust it to be handled by third party service providers who meet and maintain our bar of security. Explore other articles in the series.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

The Product Coalition

DECEMBER 29, 2020

The way business was done changed drastically in the 90s, and not just because of the rapidly-improving technology. This is when companies started applying consumer PM principles to software PM. It was the 90s that produced several lightweight software development methods. Tech Highlights of the 90s ??

Reporting Tools 178

Reporting Tools Product Management Product Manager User Testing 178

Intercom, Inc.

MAY 18, 2022

With this data you can personalize every interaction on your site – send targeted messages by segment, personalize campaigns, view customer interactions and chat history, or even automate your chatbots by training them to recognize frequently asked questions. Anna Griffin, Chief Marketing Officer at Intercom.

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Userpilot

AUGUST 27, 2024

Embarking on a career as a customer service representative involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer service representative. Looking into tools for customer service representatives?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 85

Feedback Software Analytic Tools Reporting Tools Data Visualization 85

The Product Coalition

FEBRUARY 29, 2024

This guide equips you with the knowledge and tools to confidently select the perfect LLM companion for your project, complete with a handy scorecard and real-world examples. Chapter 1: Unveiling the LLM Landscape Think of LLMs as language ninjas trained on massive datasets to understand and generate human-like text.

Artificial Inteligence 129

Artificial Inteligence Data Visualization Reporting Tools Research Software 129

Userpilot

MAY 22, 2024

Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.

Research Software 87

Research Software Data Visualization User Testing Analytic Tools 87

Reveal

JULY 28, 2022

Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. Embedded analytics is no longer ‘’nice to have’’, but a definite ‘’must-have’’ solution.

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 84

Reveal

OCTOBER 14, 2021

In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. Continue reading to find out what a modern embedded analytics solution is and how it can replace your legacy system by decreasing operational costs and increasing annual revenue.

Analytic Tools 61

Analytic Tools Data Visualization Research Software Reporting Tools 61

The Product Coalition

MAY 20, 2020

Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. It’s also a very powerful tool for sales, marketing, and for sharing information with stakeholders. Certainly, they’ll be the person with the best tool recommendations! Platforms for Data Visualization 1.

Data Visualization 86

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 86

Userpilot

JUNE 30, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. Alternatively, you can also focus on pursuing opportunities that require you to design and implement training, mentor new hires, or develop sales collateral and presentations.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 23, 2024

You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. TL;DR Customer onboarding in banking focuses on setting up the customer account and familiarizing them with the bank’s product or service. Let’s dive right in!

Analytic Tools 87

Analytic Tools Feedback Software Banking Data Visualization 87

Modus Create

AUGUST 28, 2019

This is part of the How to Prepare for Atlassian Certification blog series. In this part of our series, we cover how to tackle the ACP-300 exam for the Agile Development with Jira Software (ACP-JSW) certification. The ACP-300 is the certification exam for Agile Development in Jira Software.

Certifications 14

Certifications Agile Data Visualization Reporting Tools 14

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. A customer service representative handles inquiries, resolves complaints, provides support, and fosters customer loyalty.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

NOVEMBER 23, 2021

Photo by Launchpresso on Unsplash WordPress is a well-known content management system (CMS) that lets you construct websites and blogs for a variety of purposes. The WordPress LMS connection offers tools for organizing online course material, managing memberships, administering and evaluating quizzes, taking fees, and much more.

Reporting Tools 88

Reporting Tools Data Visualization Construction Customer Experience 88

Userpilot

AUGUST 30, 2024

Starting a career as a customer service representative requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer service representatives, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

BrainStation Product Management

DECEMBER 13, 2018

A product management certificate is worth it, and many Product Managers (or aspiring Product Managers) are enrolling in certification programs. Let’s take a closer look at why a product management certification is worth your time. Demand is High – And Salaries Are Too. It seems that good Product Managers are hard to find.

Certifications 59

Certifications Reporting Tools Product Management Product Manager 59

The Product Coalition

MARCH 3, 2022

In 2019, LinkedIn reported similar results. As such, the many agencies who sell the “we’ll build it for you” services have had to pivot to remain relevant. I believe our current approach to training and upskilling is suboptimal. Competency is teaching you the tools, however, proficiency is mastering them.

Product Research 154

Product Research Data Visualization Consulting Agile 154

Userpilot

AUGUST 27, 2024

TL;DR A customer support specialist is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems , ensuring customer satisfaction by delivering timely and effective support. Customer support specialists utilize a variety of tools to enhance their efficiency.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

AUGUST 31, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Feedback Software 52

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 28, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. If you’re a beginner, keep an eye out for internship opportunities in customer service and sales teams.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

AUGUST 6, 2024

No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. Support users with valuable insights through self-service resources like video tutorials , FAQs, and how-to guides.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

The Product Guy

MAY 7, 2020

Mushrooming of training sessions and certifications on PM reflects the situation quite well. . As you climb the ladder, primarily the focus changes from solution and execution to strategy. A Platform PM also concerns himself with stability and safety of the platform. Airtable and most simply on excel.

Technical Review 159

Technical Review Research Software Product Management Product Manager 159

Product Management Unpacked

JULY 19, 2018

I have led or been a major contributor to two of the most successful software companies in the world. The product manager role also requires an understanding of technology and business, as product managers must understand which products are worth developing and how they’ll directly impact the business.

Reporting Tools 109

Reporting Tools Technical Review User Testing Research Software 109

Userpilot

JULY 20, 2024

CX managers can streamline their work with various tools: Userpilot enhances in-app customer experiences, Monday facilitates project management for cross-functional teams, Jira helps collaborate on product development, etc. Looking into tools for customer experience managers?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 20, 2024

TL;DR A product design manager in the SaaS industry oversees the design and development of software products. Focus on developing strong skills in user experience (UX) and user interface (UI) design, utilizing design tools like Sketch, Figma, and Adobe Creative Suite. Looking into tools for product design managers?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 27, 2024

Additionally, you should consider obtaining relevant certifications, such as Certified Product Manager (CPM) and Certified Product Marketing Manager (CPPM). While things look challenging, using the right tools can help product specialists simplify their jobs. Looking into tools for product specialists?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 25, 2024

Certifications in customer experience or data analysis can also enhance your qualifications. Customer experience analysts utilize various tools to streamline their work. Some essential tools include Userpilot for user onboarding , Zendesk for customer support, Google Analytics for website analytics, and Tableau for data visualization.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Product Coalition

SEPTEMBER 29, 2020

You somehow have to bring together a rowdy bunch of tech professionals (data scientists, UX and UI designers , software engineers, etc) and make a valuable and functional product happen. You could be a lone PM in a tiny startup with no Product Management team, meaning that you only report to the CEO, or maybe a CTO.

Product Management 185

Product Management Product Manager Data Visualization Weak Development Team 185

Userpilot

JUNE 26, 2024

Starting a career as a software product owner requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for software product owners, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Userpilot

JULY 21, 2024

Data analysts have a plethora of tools to enhance their work: Userpilot is a no-code tool for product analytics, while Tableau and Power BI excel in data visualization and business intelligence, etc. Looking into tools for data analysts? Data analyst career path List of typical data analyst roles.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Gainsight

MARCH 4, 2024

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. For online training programs, data plays a critical role from beginning to end. Data is the objective pillar that drives every successful business.

Reporting Tools 52

Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools. Another source of product marketing resources is the industry reports and benchmarks. Let’s get started!

Research Software 82

Research Software Analytic Tools Feedback Software Data Visualization 82

Userpilot

AUGUST 28, 2024

UX strategists utilize a variety of tools to streamline their work. Some essential tools include Userpilot for user engagement and feedback, Monday.com for project management, and Figma for UX/UI design. Looking into tools for UX strategists? Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 25, 2024

Certifications in project management, Agile, or product management can also be beneficial. Product coordinators utilize a variety of tools to enhance their efficiency. Some key tools include Userpilot for user engagement and onboarding, Jira for project management, and Confluence for collaboration.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Modus Create

JULY 21, 2020

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. You’ll need to plan and budget for training at all levels and continuously reinforce the reasons you’ve decided to embark on this journey.

Agile 103

Agile Data Visualization Reporting Tools Research Software 103