Userpilot

JUNE 26, 2024

Starting a career as a customer onboarding specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a customer onboarding specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 52

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? A robust customer success strategy enables customers to get the most out of the product. For example, personalized onboarding reduces time to value. To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV).

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager. Customer onboarding managers utilize various tools to enhance their work.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 25, 2024

Embarking on a career as a customer onboarding coordinator involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding coordinator. Looking into tools for customer onboarding coordinators?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

Starting a career as a customer onboarding manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 12, 2024

Understanding the salary landscape for customer onboarding specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding specialist helps onboard customers by conducting product tours , answering their questions, and helping them achieve their goals with the product.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 18, 2022

Customer advocacy is analyzed by looking at net promoter scores , a metric that measures on a scale of 1-10 how likely someone is to refer you to a friend. Get new advocates onboard with positive incentives, such as physical rewards or VIP experiences. Are some customers experiencing setbacks in your product?

User Testing 88

User Testing Customer Experience Customer Feedback Feedback Software 88

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding coordinators is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding coordinator is a professional responsible for guiding new customers through the initial stages of using a product or service.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for product support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A product support specialist handles inquiries, resolves technical problems, and ensures a smooth user experience. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 20, 2024

TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value. Use interactive product tours to guide new users through the core functionality. Provide exclusive access to new features and beta programs for loyal customers.

Data Visualization 93

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 93

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more).

Research Software 107

Research Software Onboarding KPIs Technical Review Agile 107

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for product assistants, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A product assistant helps streamline product development processes, gather and analyze user feedback , and contribute to market research.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? In this article, we’ll explore the types of product differentiation strategies and go over cases of real-world brands that have used these strategies to drive product growth.

Differentiation 89

Differentiation Analytic Tools Research Software Feedback Software 89

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Userpilot

MAY 20, 2024

Efficient onboarding , with personalized flows and tailored user personas, ensures business partners understand and benefit from your B2B loyalty program. Measure your B2B loyalty program’s performance with KPIs like NPS, ROI, MRR, ARR, and CLV, and regularly adjust for effectiveness and long-term success.

Feedback Software 73

Feedback Software Analytic Tools B2B Research Software 73

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Onboard customers more quickly and r educe time to value.

Feedback Software 86

Feedback Software Analytic Tools Reporting Tools Data Visualization 86

Userpilot

AUGUST 25, 2024

Embarking on a career as a product support specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product support specialist. Certifications can further enhance your qualifications.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

The Product Coalition

JUNE 15, 2020

One of the latest buzzwords in the Product world is ‘Product Led-Growth.’ And does focusing on a product-led growth strategy make you a Growth Product Manager? Let’s examine this “new” trend… What Does Product-Led Growth Mean? around the product as the largest source of sustainable, scalable business growth.”

Onboarding KPIs 88

Onboarding KPIs Strategy Product Management Product Manager 88

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for product coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to improve user engagement and product adoption? What does a product coordinator do? What does a product coordinator do?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy isn’t a metric you can measure. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Host webinars to educate and interact with your audience.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92

Userpilot

AUGUST 17, 2024

TL;DR This is a data-driven professional who analyzes customer behavior and metrics to ensure user success and product adoption. A customer success analyst monitors key metrics like churn and customer health , collaborates with teams to optimize the customer journey , and enhances retention. Book a demo today!

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

AUGUST 17, 2024

TL;DR This is a strategic leader who sets the direction for customer success within a SaaS organization, focusing on maximizing customer retention , reducing churn, and driving product adoption. Looking to improve customer satisfaction, retention, and growth in your SaaS business? Book a demo today! What does a customer success director do?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 19, 2024

Embarking on a career as a product assistant involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product assistant. Product assistants utilize a variety of tools to streamline their work.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 24, 2024

This guide will introduce you to the best resources available for associate product managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. An associate product manager focuses on understanding customer needs, analyzing market trends, and aiding in developing and improving product features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

TL;DR This is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Essential tools for customer advocates include Userpilot for user onboarding and feedback collection, Zendesk for CX management, and Asana for project management.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 28, 2024

Embarking on a career as a growth product manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful growth product manager. Try finding internships in product management , growth marketing , or data analytics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 21, 2024

To excel as a retention manager, utilize resources like books, webinars, blogs, and podcasts to stay informed on trends. Certifications in customer experience, data analytics, business analysis, and project management can also boost your expertise. This could involve webinars, exclusive content, or loyalty program updates.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

TL;DR A customer success director leads the customer success team in a SaaS company, focusing on maximizing customer retention , reducing churn, and driving product adoption to foster long-term satisfaction and growth. Certifications in customer success can further enhance your qualifications. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for head of products, providing you with a curated selection of valuable materials to enhance your skills and knowledge. TL;DR This is a leadership role responsible for overseeing the development and management of a product or a portfolio of products within a company.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 17, 2024

To excel, leverage resources like books (e.g., “The Effortless Experience”), webinars (Userpilot, ClientSuccess), blogs (Userpilot Blog, Help Scout Blog), and podcasts (“Call Center Helper”). Looking to enhance user onboarding and overall customer satisfaction? Book a demo today!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 17, 2024

To excel, leverage resources like books (e.g., “The Effortless Experience”), webinars (Userpilot, Zendesk), blogs (Userpilot, Zendesk), and podcasts (“The Customer Support Leaders”). Looking to enhance user onboarding and overall customer experience? Book a demo today!

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Feedback Software 52

Userpilot

OCTOBER 15, 2022

How to track customer experience metrics. There are three key metrics used to track customer experience: net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES). NPS tracks customer advocacy by measuring how likely users are to recommend your product to others. Let’s get started.

Customer Experience 87

Customer Experience B2B User Testing Customer Feedback 87

Userpilot

AUGUST 19, 2024

A usability tester conducts user tests , identifies usability issues, and provides feedback to improve the product. Essential tools for usability testers include Userpilot for user onboarding, Monday.com for project management, and Figma for UX/UI design. Looking to improve the user experience of your product? Book a demo today!

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 25, 2024

Embarking on a career as a product coordinator involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product coordinator. Certifications in project management, Agile, or product management can also be beneficial.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JUNE 30, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Let’s dive in! This support can take on many forms.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

To excel, leverage resources like books (e.g., “How to Win Friends and Influence People”), webinars (Userpilot, HubSpot), blogs (Userpilot Blog, Help Scout Blog), and podcasts (“The Customer Support Leaders”). Looking to enhance your customer onboarding process and drive product adoption?

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52