Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Onboard customers more quickly and r educe time to value.

Feedback Software 91

Feedback Software Analytic Tools Reporting Tools Data Visualization 91

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for customer onboarding managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to enhance your customer onboarding process and drive product adoption? What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer onboarding manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding manager. Customer onboarding managers utilize various tools to enhance their work.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 30, 2024

Starting a career as a customer onboarding manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer onboarding managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 28, 2024

Embarking on a career as a customer onboarding specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding specialist. Let’s dive in!

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Marketing needs to know the value of the new product. The first internal group to train is marketing. They’re on the hook to generate qualified leads for the new product. Provide accurate pricing estimates.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Userpilot

MAY 20, 2024

Efficient onboarding , with personalized flows and tailored user personas, ensures business partners understand and benefit from your B2B loyalty program. Measure your B2B loyalty program’s performance with KPIs like NPS, ROI, MRR, ARR, and CLV, and regularly adjust for effectiveness and long-term success.

Feedback Software 77

Feedback Software Analytic Tools B2B Research Software 77

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for customer onboarding coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to optimize your customer onboarding process? What does a customer onboarding coordinator do? Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Customer Feedback Analytic Tools 52

Userpilot

JUNE 19, 2024

Interested in customer onboarding specialist roles? In this guide, we’ll explore the ins and outs of customer onboarding specialist roles through detailed job descriptions and handy templates. It can additionally include a list of preferred skills, experience, and certifications. You’re in the right place!

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Reporting Tools 52

Gainsight

MARCH 4, 2024

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. For online training programs, data plays a critical role from beginning to end. Data is the objective pillar that drives every successful business.

Reporting Tools 52

Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

JUNE 26, 2024

Starting a career as a customer onboarding specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a customer onboarding specialist, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 52

Userpilot

AUGUST 25, 2024

Embarking on a career as a customer onboarding coordinator involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer onboarding coordinator. Looking into tools for customer onboarding coordinators?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? A robust customer success strategy enables customers to get the most out of the product. For example, personalized onboarding reduces time to value. To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV).

Feedback Software 95

Feedback Software Analytic Tools Product Research Data Visualization 95

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 92

Analytic Tools Data Visualization Research Software Feedback Software 92

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer onboarding coordinators is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding coordinator is a professional responsible for guiding new customers through the initial stages of using a product or service.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

JUNE 12, 2024

Understanding the salary landscape for customer onboarding specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding specialist helps onboard customers by conducting product tours , answering their questions, and helping them achieve their goals with the product.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Mironov Consulting

JUNE 27, 2019

My last post briefly listed some broad responsibilities of product leaders which are distinct from the direct work of managing individual products. Defining my label carefully, a “product leader” is someone who manages a team of product managers. 1] Designing, Building, and Nurturing a Product Team.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for product support specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A product support specialist handles inquiries, resolves technical problems, and ensures a smooth user experience. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 20, 2024

TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value. Use interactive product tours to guide new users through the core functionality. Provide exclusive access to new features and beta programs for loyal customers.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy isn’t a metric you can measure. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Customer intimacy is not a metric you can measure.

User Testing 95

User Testing Feedback Software Research Software Analytic Tools 95

Gainsight

JUNE 13, 2019

Which metrics should you consider for choosing strong partners? If your marketing team provides product collateral or sales techniques in your partner portal you can easily see which partners are most engaged. Some engagement metrics to consider: clicks and average time on pages. How to identify upsell opportunities.

Data Visualization 68

Data Visualization Strategy Certifications Onboarding KPIs 68

Userpilot

AUGUST 25, 2024

Embarking on a career as a product support specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product support specialist. Certifications can further enhance your qualifications.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for product assistants, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A product assistant helps streamline product development processes, gather and analyze user feedback , and contribute to market research.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 30, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. Alternatively, you can also focus on pursuing opportunities that require you to design and implement training, mentor new hires, or develop sales collateral and presentations.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

This guide will introduce you to the best resources available for product coordinators, providing you with a curated selection of valuable materials to enhance your skills and knowledge. Looking to improve user engagement and product adoption? What does a product coordinator do? What does a product coordinator do?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

AUGUST 27, 2024

Some essential tools include Userpilot for user onboarding and product adoption, Zendesk for customer service management, and Freshdesk for omnichannel support. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Looking into tools for customer support specialists?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

AUGUST 27, 2024

In the SaaS industry, they help users navigate software applications, troubleshoot technical issues, and drive product adoption. Some essential tools include Userpilot for user onboarding , Zendesk for customer support management, and Freshdesk for ticketing and customer communication. Book a demo to see it in action!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 17, 2024

Essential tools for customer service representatives include Userpilot for user onboarding, Zendesk for customer experience, and Monday for project management. Looking to enhance your customer onboarding process and drive product adoption? Consider Userpilot for its no-code in-app guidance and analytics capabilities.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 30, 2022

Monitor your in-app user analytics for a direct view of what features are well-loved and which ones are neglected. You can then use this data to prioritize product improvements. Offer contextual help with tooltips , modals , and checklists that guide users on how to achieve value with your product.

Customer Experience 80

Customer Experience User Testing Data Visualization Feedback Software 80

Userpilot

JUNE 27, 2024

Embarking on a career as a product specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product specialist. You’ll also gain hands-on experience addressing user needs and helping with onboarding.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 17, 2024

TL;DR This is a strategic leader who sets the direction for customer success within a SaaS organization, focusing on maximizing customer retention , reducing churn, and driving product adoption. Looking to improve customer satisfaction, retention, and growth in your SaaS business? Book a demo today! What does a customer success director do?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 17, 2024

Essential tools for customer support specialists include Userpilot for user onboarding and product adoption, Zendesk for customer service management, and HubSpot Service for customer relationship management. Looking to enhance user onboarding and overall customer satisfaction? Book a demo today!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 19, 2024

Embarking on a career as a product assistant involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful product assistant. Product assistants utilize a variety of tools to streamline their work.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 19, 2024

TL;DR This is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Essential tools for customer advocates include Userpilot for user onboarding and feedback collection, Zendesk for CX management, and Asana for project management.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. They also guide customers through successfully using product features and helping users get value from them.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 19, 2024

TL;DR A customer success director leads the customer success team in a SaaS company, focusing on maximizing customer retention , reducing churn, and driving product adoption to foster long-term satisfaction and growth. Certifications in customer success can further enhance your qualifications. Book a demo to see it in action!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52