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Customer Research 101: The Complete Guide for SaaS

Userpilot

The solution seems obvious: improve your customer research process. This article will walk you through what customer research really is, from choosing your research methodology to recruiting participants, analyzing feedback , and beyond. What is customer research in SaaS?

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A Guide to Choosing the Best SaaS Learning Management System

Userpilot

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

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Software for Product Management: 14 Tools to Leverage in 2024

Userpilot

Using software for product management. This article will examine some of the best product management software in the market. TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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The 5 Product Discovery Secrets Every PM Should Know

Speaker: Jim Morris, Founder, Product Discovery Group

By using the Product Discovery Cycle, teams can find new ideas, understand customer pain points, and test solutions quickly and cheaply. When teams solicit and act on customer feedback, they can cycle through ideas quicker, and find the best ones sooner. Developing multiple solutions to address your customers' major pain points.

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9 must have “phrases” in a Product Designer’s resume in 2025

UX Planet

But heres the kicker: hiring managers and ATS systems dont have time to decode your brilliance. It reassures employers that youre not just familiar with the basics but also adept at using modern, collaborative, and cutting-edge tools that drive todays design workflows. Why it works: Prototypes are the ultimate storytelling tool.

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Top 6 Churn Management Software To Improve Customer Retention in SaaS

Userpilot

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. Segmentation. Integrations.

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Power of the Platform: A PM's Path to a Winning Product Experience

Speaker: Marcus Andrews - Director of Product Marketing & Keren Wexler - Sr. Director of Product

Product teams need a complete, end-to-end solution to address their most common challenges. Leveraging a single platform that combines product analytics, in-app guides, and feedback management solutions can be the most effective way to deliver digital experiences users love.

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Identify Assumptions, Hypothesize Quickly: Generating Useful Feedback to Improve Your Product

Speaker: Scott Sehlhorst - President of Tyner Blain, Product Management and Strategy Consultant

We will look at how product managers shape the approach to building valuable products, and how to identify what is important to measure, avoiding vanity metrics and creating useful feedback to improve your product as you develop it.

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer engagement. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.