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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

When it comes to choosing a customer education platform, there are so many options to pick from. Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. What is customer education? What is a customer education platform?

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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

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4 Product Management Certifications that are Worth Your Time

ProductPlan

Continuing education plays a crucial role in long-term career success in just about any profession. There is one learning opportunity that signifies the mastering of a topic (and enhances your LinkedIn profile): Product management certifications. 4 Product Management Certifications That Are Worth Your Time.

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Top 10 Instructional Design Software For Creating Customer Training Programs

Userpilot

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

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Customer Education Managers & Customer Success Managers: Who Does What?

Gainsight

Nick Mehta , CEO and Founder of Gainsight, recently said, “Every single software company has a customer success program now. You’ll lead end-user training and enablement initiatives, conduct customer onboarding and business reviews, and serve as the “voice of the customer” in internal meetings.

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How Digital Customer Education Can Win You More Business

Gainsight

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. What do they have in common?

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How to Become a Software Product Owner [+Tools and Resources]

Userpilot

Embarking on a career as a sales enablement manager involves a combination of education, skills development, and practical experience. However, you can still transition to this role even if you don’t have this exact educational history. However, the role of a sales enablement manager isn’t just restricted to the sales function.