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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

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Customer Enablement Guide For SaaS: How to Empower Users Through Education and Drive Customer Success

Userpilot

Customer enablement positions you for increased customer loyalty and satisfaction. An active community facilitates customer education and even encourages new users to sign up. Checklists emphasize uncompleted tasks and prompt users to take action: Provide guidance and education through user interface feedback.

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Customer Onboarding Lifecycle: How to Continuously Educate and Unlock Value For Your Users

Userpilot

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. You can use modals for this. To invite users to a webinar, use slideouts.

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Cybersecurity in the Education Sector Remains a Challenge

Modus Create

Several other leading educational institutions such as Michigan State University, Columbia College, and the University of Hertfordshire have faced major cyberattacks in the last couple of years. . Why Is the Education Sector Prone to Cyberattacks? How Can Educational Institutions Upgrade Their Security Posture?

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10 Best Customer Success Courses and Training Programs for Customer Success Managers

Userpilot

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

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16 Best Product Marketing Campaigns To Inspire Your Own

Userpilot

HubSpot offers certifications as part of its marketing materials. Essentially, it’s about understanding the buyer’s pain points and using strategic messaging to position the product as a solution to their challenges. Calendly drives its product’s success through viral growth loops. Dropbox’s referral system.

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Top Learnings From Gainsight University Data That Showcase the Business Impact of Customer Education

Gainsight

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That’s why we’ve made significant investments in our own customer education program, Gainsight University. And the results speak for themselves.