Gainsight

JULY 25, 2023

Gainsight brings much of that technology together in a single digital customer success platform, including its latest acquisition of the customer education learning management system, NorthPass. Ovsyannikov explains that customer education is essential to a customer success motion. It has also helped create careers for some people.

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Analytic Tools Feedback Software Education Generative AI 52

eG Innovations

OCTOBER 1, 2021

The discussion focused on the mechanics of certifications, what to choose, how to get support and mentorship, and how to overcome barriers such as cost, confidence, and access to lab equipment. Danielle Castelli , Director of Exam Development at CompTIA, overseeing the development of CompTIA’s 14 certifications.

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Certifications Analytic Tools Technology Customer Experience 64

Gainsight

FEBRUARY 23, 2024

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That’s why we’ve made significant investments in our own customer education program, Gainsight University. And the results speak for themselves.

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Gainsight

JANUARY 11, 2024

” While customer education didn’t gain the widespread recognition it deserved until relatively recently, it’s quickly gaining mainstream status, and the role of Customer Education Manager (CEMs) is becoming common. What’s a Customer Education Manager (CEM)?

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Education Analytic Tools Reporting Tools Feedback Software 52

Gainsight

MARCH 14, 2023

This article was written by Lila Meyer, Director of Global Education Services, Gainsight. Before moving into my current role as the Director of Global Education Services, I oversaw the Technical Communication and Community Management teams at Gainsight.

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TryMyUI

NOVEMBER 23, 2021

A UX certification is a great way to demonstrate your skills and knowledge of user experience design. In this post, we will be covering the best picks of 10 UX design certification programs with both offline and online modes of pursuing them and all the details required for the choice.

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Certifications UX Customer Experience User Experience 98

Gainsight

AUGUST 13, 2024

We have learning opportunities for non-Gainsight, too, like certificates for CS professionals looking to advance their careers. By collecting data from Gainsight University we traced our customers’ learning behaviors to our business outcomes to better understand how our digital customer education program is impacting our business.

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Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world.

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Education User Friction Customer Experience Customer Feedback 52

ProductCraft Debates

MARCH 14, 2019

As the product manager role grows in ubiquity and importance, we’re seeing a lot of educational opportunities for formalized product management education. Whether these are offered by major universities or scrappy startups, certification opportunities abound, and there are seemingly new ones every day.

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Certifications Product Manager Product Management Education 66

PMLesson's Ace the PM Interview

JULY 13, 2020

Also unsurprisingly, education hasn’t kept up with growth. There’s no set skillset or formal certification for PMs like there is for Project Management (PMP). Lot’s of programs exist to help you upskill quickly, and with growing competition, certification (coupled with experience!) might give you the boost you’re looking for.

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Certifications User Testing Data Visualization Feedback Software 52

Userpilot

AUGUST 24, 2022

An active community facilitates customer education and even encourages new users to sign up. How user journey maps can facilitate customer education : List all the important touchpoints and set goals across them, then continuously analyze to find friction areas and provide solutions. This will encourage them to continue.

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Feedback Software User Testing Customer Experience Customer Feedback 77

TSIA

JUNE 16, 2016

In my last blog post , I talked about how education services organizations can use certification programs as part of their customer adoption strategy.

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Certifications Education Blog Strategy 40

Modus Create

NOVEMBER 1, 2021

Several other leading educational institutions such as Michigan State University, Columbia College, and the University of Hertfordshire have faced major cyberattacks in the last couple of years. . Why Is the Education Sector Prone to Cyberattacks? How Can Educational Institutions Upgrade Their Security Posture?

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Education Technical Review Research Software Reporting Tools 97

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. To invite users to a webinar, use slideouts.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 92

ProductCraft

JULY 8, 2019

If you’re reading this, you might be asking yourself, “Should I get a product management certification?” Read more » The post A Brief Guide to Product Management Certification and Training appeared first on ProductCraft by Pendo. ” And I’ll give you the short answer: It depends.

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Certifications Product Manager Product Management Management 83

Gainsight

JULY 11, 2023

By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. What comes to mind when you think about education? Whatever the case, one thing is for sure — education has a special meaning when it comes to Customer Success.

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Education Customer Experience Software Review Systems Review 40

Userpilot

AUGUST 27, 2024

Embarking on a career as a customer service representative involves a combination of education, skills development, and practical experience. Progress by gaining experience, improving communication and problem-solving skills, and taking relevant training or certifications.

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Userpilot

AUGUST 27, 2024

Embarking on a career as a customer support specialist involves a combination of education, skills development, and practical experience. Progress by gaining experience, improving problem-solving skills, and taking relevant training or certifications. Customer support specialists utilize a variety of tools to enhance their efficiency.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content. Customer education idea #1 — Onboard new users. Let’s dive in….

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Analytic Tools Research Software Education Customer Experience 57

UX Planet

JULY 11, 2024

He decided to enroll in the Google UX Design Certificate Program in hopes of enhancing the limited amount of UX knowledge he already had. In conclusion The Google Course definitely seems to give students a good basic UX education framework to help them build a portfolio. Let’s get into it.

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Technical Review UX User Testing Certifications 98

Userpilot

JUNE 30, 2024

Embarking on a career as a product manager involves a combination of education, skills development, and practical experience. Here are the steps to follow to become a product manager: Earn your bachelor’s degree : While it may not be necessary, most employees see a bachelor’s degree as the minimum level of education.

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Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification.

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Analytic Tools Feedback Software Reporting Tools Systems Review 81

Userpilot

AUGUST 25, 2024

Embarking on a career as a product coordinator involves a combination of education, skills development, and practical experience. Certifications in project management, Agile, or product management can also be beneficial. Obtain Relevant Education : A relevant educational foundation is the first step.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JULY 20, 2024

Embarking on a career as a product trainer involves a combination of education, skills development, and practical experience. TL;DR A product trainer is a specialist who educates people about a company’s products or services The product trainer role offers a rewarding career path with opportunities for advancement.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 25, 2024

Embarking on a career as a product support specialist involves a combination of education, skills development, and practical experience. Certifications can further enhance your qualifications. Conduct Training Sessions : Offer training and educational sessions to customers on product use.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 25, 2024

Embarking on a career as a customer experience analyst involves a combination of education, skills development, and practical experience. Certifications in customer experience or data analysis can also enhance your qualifications. Focus on education, gaining relevant experience, and building essential skills.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

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User Testing Customer Experience Customer Feedback Certifications 82

Gainsight

NOVEMBER 20, 2024

They’re addressing more use cases, like product education, best practices, networking, and events,” he shared. Customer Education: The Secret to Self-Sufficiency A well-trained customer isn’t just self-sufficient—they’re a power user who’s engaged, confident, and ready to unlock your product’s true potential.

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Data Visualization Research Software User Testing Webinar 40

Userpilot

JUNE 30, 2024

Embarking on a career as a product owner involves a combination of education, skills development, and practical experience. In order to become a product owner, you typically need a relevant educational background or appropriate work experience, coupled with the right technical skills as well. Vice President of Product Management.

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Analytic Tools Research Software Feedback Software Data Visualization 52

Sequent Learning

DECEMBER 20, 2023

Educational Background: While there’s no specific degree for product management, a background in business, engineering, marketing, or a related field is beneficial. Many aspiring product managers pursue additional certifications or courses to enhance their knowledge. Continuous Learning: Product management is an evolving field.

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Data Visualization Certifications Product Manager Product Management 52

Userpilot

JUNE 30, 2024

Embarking on a career as a sales enablement manager involves a combination of education, skills development, and practical experience. However, you can still transition to this role even if you don’t have this exact educational history. These will come in handy when you need to administer training and create proposals.

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Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

Conduct Training Sessions : Offer training and educational sessions to customers on product use. Best certifications for product support specialists Certifications can enhance your professional credentials and provide in-depth knowledge of customer support.

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Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 28, 2024

Embarking on a career as a customer experience specialist involves a combination of education, skills development, and practical experience. Some organizations might have specific educational requirements, such as a bachelor’s in business, communication, marketing, or a related field. How to become a customer experience specialist?

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Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

AUGUST 19, 2024

Additionally, customer advocates work on developing educational materials and support resources to help customers get the most out of the product. Provide ongoing support : Offer continuous education and support to help customers maximize the value of the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 28, 2024

Embarking on a career as a product strategist involves a combination of education, skills development, and practical experience. Certification : Enhance your education with a specialized certification such as the Product Strategy certification offered by the Association of International Product Marketing and Management (AIPMM).

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Analytic Tools Research Software Feedback Software Data Visualization 52