Certifications Data Visualization Telecommunications 
Userpilot
AUGUST 30, 2024
Starting a career as a customer service representative requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer service representatives, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.
Userpilot
JULY 14, 2024
TL;DR A business intelligence (BI) analyst is a data specialist who helps businesses translate raw data into actionable insights. According to Glassdoor data, the estimated total pay for a Business Intelligence Analyst in the United States is $134,912 per year, with a base salary of $99,503 and additional pay of $35,409.
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Userpilot
AUGUST 28, 2024
Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.
Userpilot
AUGUST 31, 2024
Whether you’re a seasoned professional or new to the field, understanding the nuances of customer service representatives is essential for success. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.
Userpilot
JULY 11, 2024
They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. A retention manager, specifically a customer retention manager, tackles tasks centered around keeping clients happy and preventing them from churning or discontinuing service.
Userpilot
JULY 28, 2024
They develop strategies to reduce customer churn (the rate at which customers stop using a service) and increase customer loyalty. Being a great retention manager involves a multifaceted approach that focuses on both data-driven strategies and fostering a positive customer experience. Book a demo to see it in action!
Userpilot
AUGUST 28, 2024
TL;DR A customer advocate is a professional who represents the customer’s interests within a company, ensuring their needs and feedback are addressed to improve products and services. Use Data to Drive Decisions : Instead of relying on guesswork, leverage customer feedback and product analytics data to inform your product strategies.
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