Userpilot

AUGUST 28, 2024

Develop strong data analysis skills : Master the ability to analyze large datasets, identify trends, and extract actionable insights to make data-driven decisions that enhance customer satisfaction and retention. You’ll work closely with customer success managers to identify at-risk customers and optimize the customer journey.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

AUGUST 19, 2024

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. Change Management Certifications : (Prosci, APMG, etc.)

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Intercom, Inc.

FEBRUARY 10, 2021

Up until now, Resolution Bot has been set up to answer one question in a conversation, but will now attempt to answer multiple questions within the same conversation to keep your inbound conversation volumes low – and customer satisfaction high. New changes to mobile push notifications certificates.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userpilot

JULY 11, 2024

Online Courses and Certifications : Platforms like Coursera, Udemy, and LinkedIn Learning offer retention specialist courses and certifications. Their articles cover topics such as churn management, pricing optimization, customer lifecycle management, and subscription metrics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Chief Customer Officer 2.0:

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

AUGUST 30, 2024

Obtain Certifications (Optional) : While not always required, certifications like Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) can demonstrate your knowledge and expertise. Chief Customer Officer 2.0: It’s packed with practical advice and case studies from leading companies.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JULY 28, 2024

Customer Retention Summit : This annual event is a go-to resource for retention specialists, offering a comprehensive series of webinars on various aspects of customer retention, including churn prevention, loyalty programs , and customer experience management. Looking into tools for retention specialists?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

DECEMBER 19, 2022

Your brand positioning should clearly state which pain points business-to-business customers can alleviate by buying the product or service and mention unique selling points (USPs) that make your solution better than competitors. Fun fact : More than half of your prospective customers may come from mobile devices since 59.6%

B2B 90

B2B User Testing Research Software Analytic Tools 90

Intercom, Inc.

MARCH 29, 2022

So I ended up running a customer success management team, a support team. We had an inbound sales team as well, basically quite a few groups. And we all gravitated around using Intercom to be able to engage with our customers in order to grow the business. Customers expect responses fast. We had a pre-sales team.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118